Star Lincoln - Service Center

Brought my car in for a tire pressure sensor one week with no trouble found. They just aired up and sent on my way. Came back the next week for same sensor and there was a nail in the sidewall. Okay had with no trouble found. They just aired up and sent on my way. Came back the next week for same sensor and there was a nail in the sidewall. Okay had to buy a new tire. As employee get a discount. But when I got the bill the discount was not calculated correctly. When I bought to the attention of the cashier and the service rep they adjusted after much discussion. Will not be back as I don't think that they handled the situation the best. Two trips for the same issue not sure if they put pin in tire or it was there the first time as well as miscalculation of the bill. This is just one of many issues with Service that I have experienced. And my dealing with sales has been very sketchy as well. My recommendation would be travel a little further as the customer service here is not the best. More

My experience with Tim was a life saver for after my explorer got stolen off the freeway Tim got me in my Ford Edge really fast I appreciate you Tim explorer got stolen off the freeway Tim got me in my Ford Edge really fast I appreciate you Tim More

Excellent customer service from Tim. I haven't purchased a used vehicle in a very long time and it was a seamless experience. I picked up the vehicle and it was ready on time with a full tank of gas! Tha a used vehicle in a very long time and it was a seamless experience. I picked up the vehicle and it was ready on time with a full tank of gas! Thank you for a pleasant experience. Robin D. More

The service manager called and assured me he will look into my situation immediately. Proper consideration needs to be given during these trying times. Thank you Mike for calling me and explaining. into my situation immediately. Proper consideration needs to be given during these trying times. Thank you Mike for calling me and explaining. More

We had the pleasure of purchasing our 2011 MKX Lincoln. From a great professional salesman by the name of Tim Shea. He continue to assist me with a battery issue after purchasing the vehicle and did a marv From a great professional salesman by the name of Tim Shea. He continue to assist me with a battery issue after purchasing the vehicle and did a marvelous job with service. More

Tim, made a way for me I want to thank Tim for his great customer service and for being right on time. Tim attitude is amazing I appreciate all you done for me and for makin I want to thank Tim for his great customer service and for being right on time. Tim attitude is amazing I appreciate all you done for me and for making sure I got a car that I like and I'm proud of. More

Great service Tim was one of the kindest sales guys I had ever met. To receive a text message before 8:00 am I thought was a joke, but it was actually Tim respondin Tim was one of the kindest sales guys I had ever met. To receive a text message before 8:00 am I thought was a joke, but it was actually Tim responding to my online inquiry. That was pretty darn awesome! More

Long wait, but worth it! They had my car for far over a month but gave me a practically new loaner and took care of me pretty swell. After I complained about the wait the s They had my car for far over a month but gave me a practically new loaner and took care of me pretty swell. After I complained about the wait the service department went the extra mile to make me satisfied. More

I bought a car from them and nothing wrong with it, after I paid them and I was getting ready the next day to pick up the car, they messed up one of the headlights ,there was water in it. I told them at the I paid them and I was getting ready the next day to pick up the car, they messed up one of the headlights ,there was water in it. I told them at the same day why there is water in i?t, they said "the water will go away in a couple of days, if not bring it back", I talked to them after one week and they said it is not our problem, we can't fix it for you!!! By the way, the price of the headlight is over $1000. I don't recommand anyone to buy from them, they lie!! More