Star Chrysler Jeep Dodge Ram

Oil Change Nice Surprise I took my 14 Grand Cherokee for an oil change this morning. No appointment, and first visit to this dealer. Darryl at the desk was great, checking on I took my 14 Grand Cherokee for an oil change this morning. No appointment, and first visit to this dealer. Darryl at the desk was great, checking on recalls issued. He was very friendly and professional. While I waited for my car I also noticed a great rapport among the staff, which is a good sign of a well run establishment. Car was ready fast, and I was given the coupon price of 29.95 for the change even though I did not have coupon. Some reviews on here are as expected. If you're under water on your trade, or have a poor credit score, no one will make you happy. I will definitely be back, and recommend Star to friends. More

xxxx- buyer beware ABSOLUTE xxxx!!! STAY AWAY! I traded in my maxima for a jeep wrangler and after the fact remembered about my disposition fee (Maxima was at lease end ABSOLUTE xxxx!!! STAY AWAY! I traded in my maxima for a jeep wrangler and after the fact remembered about my disposition fee (Maxima was at lease end). We were first time jeep lesees and any reputable dealer would have eaten this cost in forming a new client relationship but not this place. GM Nick is a meat head and will nickel and dime you the whole way. Got into a shouting match with him over us "not paying our bills" which is downright offensive. unprofessional and childish at every level- BUYER BEWARE. More

New Vehicle Purchase i purchased today my first Jeep from this dealership, but this could not be possible with the finance guy Dave, and the persistence of the sales perso i purchased today my first Jeep from this dealership, but this could not be possible with the finance guy Dave, and the persistence of the sales person, Amit. It's not about the commission but they made me feel welcome and relaxed and they ensure that I got what I wanted and I paid for and even the extras they threw in. I would definitely recommend them to anyone looking to get a new or pre-owned vehicle Thanks again guys More

Excellent Customer Service Star Auto is by far the best car dealership I have dealt with in a long time. Nick, the General Manager went above and beyond to make sure I was happy Star Auto is by far the best car dealership I have dealt with in a long time. Nick, the General Manager went above and beyond to make sure I was happy with the deal that was made. Star is lucky to have Nick on their team I will definitely recommend this dealership to all my family and friends. More

LIARS AND CHEATS I had a deal worked out at a dealer through truecar.com however it was farther away than star, so i figured i would be able to get same deal. Well Lu I had a deal worked out at a dealer through truecar.com however it was farther away than star, so i figured i would be able to get same deal. Well Luther the salesperson stated they were going to beat the deal. Needless to say i recieved a lower model vehicle and when told to deal with salesmanager William the next day as he was not there, i came back and was told i took delivery too bad. Not only did i recieve a lower model for the same price i was to pay for a loaded vehicle i was also shook down for a tip by Luther as he was hooking me up. I would say this was the worst experience i have ever had dealing with sales people or a dealership as a whole. I am now in process of suing for the difference in price as i am now in a vehicle that i can not get rid of as it was overpriced and the dealer is not honoring what was stated during the agreement. Watch out and ensure you do not take delivery if not correct, and look over all the documents they are extemely dishonest More

Summer vacation almost ruined We were on our way to the airport in our family 2007 Town & country when then engine temp went beyond "H". My husband pulled over on the parkway, and We were on our way to the airport in our family 2007 Town & country when then engine temp went beyond "H". My husband pulled over on the parkway, and OMG what are we going to do? We called Star Chrysler and Tony calmed us down. Tony walked my husband thru a couple steps to see if we could drive it further or if we needed it towed. We explained to Tony that we had a flight to catch and kids were with us in the car. We weren't far from the repair shop and we drove it there. Upon our arrival Tony greeted us at service drive, I guess recognizing the black minivan as if he need us forever. Within 20 minutes tony had us and our kids and 6 basis of luggage on the way to flight at laguardia airport. We made it. Thank God! The kids would of soo disappointed. We had an awesome trip in Colorado! While we were there Tony called to tell what was wrong. Coolant fan he said if you need to know. We agreed to the repair And told him when we returning. All I can say is WOW an great job! If you are in need, go to Star!!!!! A big thank you to all the staff at star Chrysler More

Dodge Ram This is the second worst place to shop for a vehicle, second to planet mitsubishi in garden city. Dont leave NO DEPOSITS for andthing. Take out your m This is the second worst place to shop for a vehicle, second to planet mitsubishi in garden city. Dont leave NO DEPOSITS for andthing. Take out your money only when you are signing for the vehicle. More

I purchased a Fiat 500 Sport in September 2012 from John, the salesman. John said he would sell me the car for $16,800 with no fees attached except for NYS tax and DMV fees. I agreed and we shook hands. In a the salesman. John said he would sell me the car for $16,800 with no fees attached except for NYS tax and DMV fees. I agreed and we shook hands. In an adjacent building, Ken, the finance officer, printed out the contract and the car was registered at the agreed-upon price of $16,800 on the DMV form. On the Federal Truth in Landing (FTL) contract (which details how the gross price of the vehicle is determined), the price seemed right and I signed it; it seemed right because I did not notice any fees except tax and DMV fees, as John had promised. Only after I had returned home and did some numbers-crunching did I realize that he raised the price by $995. I went back the following day and Ken told me it was a "standard fee" attached to all cars. At that point I spoke to John and -- secretly recording the conversation on my phone -- he said he was not aware of this mandatory fee, which of course was never expressly written in the FTL. I asked him how long he's been working with the dealership and he said "a while." Moreover, after I argued it was his fault for not informing me, the consumer, about this fee, he agreed that it was his fault (which was also caught on film). I took the dealership to small claims court and I won the full amount. As instructed on the notice of judgement, I waited 30 days and contacted Nick, the general manager, twice about getting my judgement. He told me, "let the sheriff collect. That's the way it's done." Star Chrysler is, bar none, the worst business I have ever dealt with. Not only do they dishonor their agreements, but they also have the audacity to spit in the face of our legal system. Avoid this dealership. More

I went into star dodge/jeep to shop for a new Jeep. I worked with a sales person named ben. He was very nice at first. We worked out some numbers and they had the car I was looking for. They were very ea worked with a sales person named ben. He was very nice at first. We worked out some numbers and they had the car I was looking for. They were very eager to take my deposit, So I left the deposit since the car I wanted was at the storage garage. I went home and I received a call telling me that car was already sold and they have a few other ones with the same options but not the color I wanted. I went back to the dealership and they showed me a few cars which all had less options and the MSRP was lower but they wouldn't give me a lower price from the deal we worked out. Then finally we agreed on a white one which was also at their storage warehouse and they would bring it over the next day. Next day came, I went to the dealership to check out the car and see if I liked it. Once again it didn't have the options I wanted and MSRP was lower then the original deal we worked out but they wouldn't discount the deal. While inspecting the car, I checked the roof and the roof had RUST on the rails. I bought it the their attention and they said "Its been sitting a while, It happens" Very unprofessional. I then proceeded to ask for my deposit back as I did not want to do business their. That took another 3-4 hours to refund my credit card. Overall HORRIBLE experience, unprofessional people. WIll never go back there. More

I brought my car to Star Chrysler for repairs on 2/20/12 for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it u for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it up, I found my car appallingly damaged. I found a dent on the passenger door, my leather seat was damaged (font and back), the back of the seat looked as if it was dragged along concrete and the molding and/or sill where the carpet ends on the driver’s side was terribly damaged as well. When I brought these damages to the attention of the service advisor Anthony Garone, his response to my disappointment was "Things happen". I then refused to take my car in this condition and insisted on all damaged parts be replaced. As of today 3/13/12 my car is still at Star Chrysler. Anthony Garrone then informed me to speak to the service manger the following day and the service manager Steve Alucino was very arrogant, disrespectful and denied any wrong doing. I insisted all parts that were damaged by their technician be replaced he refused to do so. If I would have been aware that this company had a rating of "F" by the Better Business Bureau as well as many other online complaints regarding the damages they have done, I never would have brought my car there for service. My Chrysler Crossfire was in pristine condition inside and out when I left it at Star Chrysler (no scratches or dents on the outside and the inside looked brand new. I only have a little over 8,000 miles on my car. The service advisor also noted this on my estimate of repairs and/or claim check which I have in my possession. I remain in disbelief that they could attempt to return my car in the condition it was. I also tried to contact the owner, John Kovakis and left numerous messages over a week’s time and he never returned my calls. I am very offended, displeased and saddened that they can get away with doing such horrible things and think its ok. What about my rights? Where is my protection? Aren't there laws in place for a business that destroys your property and refuses to fix it? My vehicle is very costly to repair since it consists of Mercedes Benz parts. The damages to my car by Star Chrysler amounts to well over $2,000.00 and they should be responsible for it and I should be compensated. I will be taking my car to another service center for the exact cost of repairs. Also please know that I am now frightened to drive my car given that I unaware of what other damage they have done since the technician is obviously incompetent. More