Star Chrysler Dodge Jeep Ram of Big Spring

They made the process of buying a new car very easy! I absolutely love my new car. I would recommend them to anyone. Im very happy with my experience absolutely love my new car. I would recommend them to anyone. Im very happy with my experience More

Very happy with this dealership. Staff is very knowledgeable, courteous, friendly and very professional. They are always ready to help you. They are not pushy at all . Proud to be associated with knowledgeable, courteous, friendly and very professional. They are always ready to help you. They are not pushy at all . Proud to be associated with them. More

DON'T TRUST THEM Sudden Overheat, Sudden roughness, "BLOWN HEAD GASKET" per hometown mech. Car under Warranty. . Towed to Star "can check this wk" ruptured Y pi Sudden Overheat, Sudden roughness, "BLOWN HEAD GASKET" per hometown mech. Car under Warranty. . Towed to Star "can check this wk" ruptured Y pipe"$1,200" OK'd "All Done, Head Gasket fine""Come get", SO I drive 1 hr to Star from Midland, antifreeze smell under hood, ? white smoke exhaust, ran TERRIBLE. Different STAR mech "You can't drive that." My home Mech. "Y is collateral damage" ? warranty, "Blown H. Gasket" NEXT:"needs heater core" 1,800-2000. Again 1hr to Star. My Home Mech. instructed me check for, wet carpets,smell in car, cloudy windows, heater temp..ALL NORMAL. Car still runs like xxxx. Next:"will pressure test core" NEXT:, "CLAMP ON HEATER CORE BAD/Leaking"(*REMEMBER *). Star:"NO blown head gasket". Why does it run like xxxx? Days later:"you have a blown head gasket" Next 3 months "waiting for new heads" BUT, when I get car back heads are overhauled/not new. (no complaints about heads being OH'd, But OH'd heads can be delivered in 24 hrs or my heads OH'ed in 1-2 weeks) So why months delay, NO ANSWER. My mech.says mechanics are paid per book "hrs" and with small jobs, they can get paid up to 1.3 hrs/hr, But on big jobs, mechanics only make 1 hr pay/hr work... "USING YOU AS FILL IN"...You're 1000 miles away, what are you going to do? Call from service manager, Warranty ok'd repair, BUT there is Rust on some of the parts and it will take longer to clean and recondition than the Warranty will allow SO " WORK STOPS" "until you agree to an additional 500 bucks over and above what warranty pays" ? I OK'd Call 2-3 times/wk multiple promises "almost", "TOMORROW" Star did finally get Chrysler to pay for a rental for the last few weeks. COUNTLESS promised delivery dates. "I need car end of January as family reunion in Dallas 1/25th." PLEASE, get us the car back with a week to test drive it prior to 5hr drive to Dallas," reunion". "It will be perfect" and you'll have it with 1-2 wks to check it out. Tomorrow, Tomorrow, Tomorrow. Night prior to leaving for Dallas, My daughter gets a call at aprox 3pm "You have to return rental by five and pick up the car TONIGHT, Or you will get stuck with rental bill. Happy to get this behind me and wanted to "stay friends" my daughter needed a new jeep. 10 Pizza's ordered from Big Springs, Papa John's to be delivered to the dealership. Next day I cancelled the order, see below, (easy to check) Car makes it to Dallas, leaking antifreeze, added 1gal."Wet " under hood, squealing noise. To Metroplex Chrysler Dallas the next a.m., a Sat. No mech's ,"leave car not safe". Called Star, talked to Service manager. "get rental Hertz" Star will reimburse. Turns out It's the SAME LEAK/CLAMP on heater core SEE ABOVE.(They forgot) . Aprox. $120 to diagnose, $400 for rental car.. Daughter has to drive 10 hrs round trip to pick up . Dallas:"leak fixed" BUT, 2 yr old alternator squealing ? antifreeze on belt, or bearings going bad"."Could last YEARS or HOURS" per the Dallas Mech... "throw another $600 bucks at it". Can't chance daughter breaking down again (never asked for reimbursement for alternator, MY CHOICE to not take the chance.) . Dallas mechanic write up ClAMP BROKEN leaking" Trashed Star. Months later: Star says " No supervisor works on Sat." " Dallas should have billed Chrysler"."Rene no longer works here" "Send bills", NO RESPONSE. "Warrantied" Blown Head Gasket cost me Aprox. $400 change thermostat,/antifreeze to check overheat, $200 tow to Star $1400 for"cleaning parts"replacing the Y pipe "Collateral damage" $600 to replace a 2 yr old alternator soaked in antifreeze 400 car rental, $120 Diagnose a broken clamp, $1 FOR CLAMP $ 3,220 and 3 months of my life for a "Warranty" repair. Numbers are aprox. Cheaper if I had towed car to Chicago and paid cash.. Car returned seat belt warning light on. All that it would have taken to make me happy was not forget clamp or stand behind promise or fix mistake. More