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Star Chrysler Dodge Jeep Ram of Big Spring
Big Spring, TX
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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154 Reviews of Star Chrysler Dodge Jeep Ram of Big Spring
October 28, 2019
Very clean place. Everyone is friendly. Marissa worked very hard at making sure things went smoothly and she is very professional and knowledgeable about the product she’s selling. very hard at making sure things went smoothly and she is very professional and knowledgeable about the product she’s selling. More
by Clay
Employees Worked With
Marissa Hernandez
October 27, 2019
Star did what others couldnt! Extremly happy with Star Dodge. Héctor and the service departament took care of problems that all american dodge in midland could not. Had me in and Extremly happy with Star Dodge. Héctor and the service departament took care of problems that all american dodge in midland could not. Had me in and out with no problems. More
by Arodriguez
Employees Worked With
Hector Haechten
October 22, 2019
Vehicle service recall Lynette the service manager was great and very accommodating as was jo at the front desk. I felt very well taken care of. So far vehicle service is th Lynette the service manager was great and very accommodating as was jo at the front desk. I felt very well taken care of. So far vehicle service is the only experience I have. One about 7 months ago was not so impressive due to the wait time which maybe couldn’t be helped but this one was very pain free. More
by Alan
Employees Worked With
Lynette in service department
October 21, 2019
Fast but incomplete Went in for oil change and tire rotation. They changed oil but was confused by order and didn't do tires. Manager viewed film and verified that work w Went in for oil change and tire rotation. They changed oil but was confused by order and didn't do tires. Manager viewed film and verified that work wasn't done. Credited me for one free tire rotation in the future. More
by Tony
Employees Worked With
Forgot her name
October 18, 2019
Dissatisfied, frustrated The service manager and all who I interacted with where very pleasant and responsive. The quality is what I have a problem with. 30 min after I left The service manager and all who I interacted with where very pleasant and responsive. The quality is what I have a problem with. 30 min after I left the dealer and stopped, my truck began to leak fluid beneath the engine. It appeared to be antifreeze and apparently the cap to the antifreeze container wasn’t properly secured. The previous visit, after driving the truck off the lot, there was no power with acceleration and there was a loud whining noise coming from the engine compartment. I returned and apparently some air flow I take was not properly secured to the turbo which resulted in the symptoms. Both times I had spent 2K plus for servicing. I also paid for windshield wiper replacements that never got done. I ended up doing them on my own and paying for them at an auto parts store. Never got refunded. It’s not about the money, my wife and I are both ER physicians but it is a huge hassle to be dealing with these issues right after service. Life’s busy for everyone and we just take it for granted that the truck will be without issue after coming out of service. I’ve got lots of we’re sorry and thanks for letting us know and we’ll let the managers know but that’s it. Thank you for yiur time. More
by Roy
Employees Worked With
Service manager. Lisa I think is her name.
January 21, 2019
WORSE DEALERSHIP IVE EVER DEALT WITH Took my car to get it fixed was only supposed to be there a week &in that week they never called me .I was the one making the phone calls to them. LUN Took my car to get it fixed was only supposed to be there a week &in that week they never called me .I was the one making the phone calls to them. LUNETTA is the service manage. The most unprofessional person I have ever met very rude & a liar. After car had been there a month finally get the call that the car was ready after numerous calls pressuring them that I needed the car back. An hour after driving the car the car is doing the same thing that it was doing when we put it in the shop. Lunetta try to rip me off and also called me a liar I had to call her boss let him know the situation and got the car back in the shop.He knew she did wrong because they offered me my money back. I asked that I did not talk to Loretta anymore so I dealt with somebody else he apologized for Loretta behavior and for calling me a liar.The only liar in this situation was Loretta and I don't know how she's the service manager.😠😵😳SO NO NEVER AGAIN More
by Sylviag
Employees Worked With
Clint Fox
April 14, 2018
They did not uphold their part if the agreement! I purchased a 2018 Charger from the Big Spring location, in September 2017. Of course the salesman and financial officer were very helpful UNTIL they I purchased a 2018 Charger from the Big Spring location, in September 2017. Of course the salesman and financial officer were very helpful UNTIL they didn't fulfill their obligation to payoff my lease on my trade in! I was assured by both the salesman, Mark, and the financial officer, that they would pay our lease in full but they only paid 4 payments. I was assured that all I was only responsible for turning my previous car back to the dealership but I found out 7 months later that the lease was not paid in full! Now I am stuck with the remaining balance of a lease they were supposed to pay for me and my credit has been ruined!! We called the dealership for help and have just been given the run around. They have offered no solution!! As a resident of Big Spring for 40 years, I will continue to tell all of Howard County about the terrible experience I had at Big Spring Star Chrysler! More
by James Bailey
Employees Worked With
Mark DeArruda, Bronco Bynum
January 27, 2018
Left with a smile,i will be back They did exactly everything they said they would,gd experience for me. I will be back here everytime i trade.service n experience was awesome.could no They did exactly everything they said they would,gd experience for me. I will be back here everytime i trade.service n experience was awesome.could not ask for better people to deal with More
by Kenneth Hays
Employees Worked With
Paul is a 5 star salesman,knowledge is everything.Paul will have my business from now on, Clint Fox, Jeremy Clark
January 24, 2018
Worst car buying experience ever Worst dealership I have ever dealt with. Tried to rip me off on my trade and the truck I was interested in. Typical sleazy car salesmen. Do yourself a Worst dealership I have ever dealt with. Tried to rip me off on my trade and the truck I was interested in. Typical sleazy car salesmen. Do yourself a favor and make the drive to Midland. The prices are lower, much larger selection and you won't have to deal with the snake oil salesmen you'll get at star. More
by chad patton
Employees Worked With
Paul something or other
January 19, 2018
Amazing Was very helpful looking for a new vehicle ended up getting a used one due to credit they worked with me to make sure I got into a vehicle Paul was am Was very helpful looking for a new vehicle ended up getting a used one due to credit they worked with me to make sure I got into a vehicle Paul was amazing and very friendly and didn’t pressure anything on me at all best overall experience I’ve had buying a vehicle from any dealership. More
by Tfryar1987
Employees Worked With
Paul Satterfield
