Star Chrysler Dodge Jeep Ram of Big Spring

Up front and honest with me as far as what parts are needed and how long it was going to take The only issue I have is that I had to constantly call and no one would answer the phone it service so I end needed and how long it was going to take The only issue I have is that I had to constantly call and no one would answer the phone it service so I ended up milling over there other than that service was very good More

Great quick service. Everyone is super friendly. They made sure everything was perfect and that all my vehicles needs were taken care of. Everyone is super friendly. They made sure everything was perfect and that all my vehicles needs were taken care of. More

Kendra is an anazing service writer. She goes above and beyond to satisfy all of our fleet needs. Service times are quick and thorough. She goes above and beyond to satisfy all of our fleet needs. Service times are quick and thorough. More

My Service Writer, Kendra, is very thorough and kept me informed regarding my warranty repair. I just wish they offered loaner vehicles or rentals.Other than that, so far, I have nothing but high praises informed regarding my warranty repair. I just wish they offered loaner vehicles or rentals.Other than that, so far, I have nothing but high praises for Star CDJR’s Service Department. More

Getting service done was a pain, seems there’s a disconnect between service advisors and the mechanics. Leading to little to no communication from the service advisor to the customer. Took a week to disconnect between service advisors and the mechanics. Leading to little to no communication from the service advisor to the customer. Took a week to get diagnosed, then after it was diagnosed there was a time frame given to me for when the part would arrive and the work would be done. After it didn’t get done I ended up buying the part and doing it myself in less than an hour. Paid hefty diagnostic fee for me to end up doing the work myself and be without my vehicle for over a week. I had to initiate every communication for an update on my vehicle and every update was inaccurate. Very frustrating experience. More

Dealership is fine it’s the customer service that’s no good and unfriendly to customers good and unfriendly to customers More

They got our truck in and out with professional repair and staff and with a friendly customer service. and staff and with a friendly customer service. More

Kendra Always goes above and beyond to take care of my service needs for my vehicles. service needs for my vehicles. More

Very thankful for a service manager who communicates with his customers. He has definitely earned my continued business. his customers. He has definitely earned my continued business. More

Great staff help with everything I needed and The oil change was fast and affordable change was fast and affordable More