Star Chevrolet - Service Center

Still not fixed The original problem is still not fixed. Engine still kills for no reason. After more than a week in the shop and $600. Plus dollars still the same is The original problem is still not fixed. Engine still kills for no reason. After more than a week in the shop and $600. Plus dollars still the same issues. More

Great service Your service Department was willing and able to do what needed to be done in a timely manner. They went to great links to order and get the parts need Your service Department was willing and able to do what needed to be done in a timely manner. They went to great links to order and get the parts needed to correct the problem. Tammy did a great job. Staff was great. .. More

Star Chevrolet Service Dept Tammy provided excellent customer service and kept us informed of all of the repairs needed with the cost associated. The needed parts were ordered an Tammy provided excellent customer service and kept us informed of all of the repairs needed with the cost associated. The needed parts were ordered and the repairs were completed timely. More

Pleased with servt You always take my truck in for service as close as appointed time as possible and always let me have a vehicle to do what I need to while serving my You always take my truck in for service as close as appointed time as possible and always let me have a vehicle to do what I need to while serving my truck. I appreciate that very much More

Awesome service. Brought vehicle in for warranty repair and air conditioning problem Tammy was most polite and professional. My Tahoe now has cold blowing air an Brought vehicle in for warranty repair and air conditioning problem Tammy was most polite and professional. My Tahoe now has cold blowing air and warranty repair wa completed! Star os highly recommend. More

Very Dry! When I entered the service area I was not greeted at all. I had to ask if this is where I need to bring my car for oil change. I was told that I need When I entered the service area I was not greeted at all. I had to ask if this is where I need to bring my car for oil change. I was told that I need to have an appointment. I told the young lady I did. No one smiled, no one thanked me. I asked how long would it be....about 45 minutes. It was cheaper to get an oil change here but I will go back to Walmart instead. I'm big on customer service and this company is lacking it. No smiles nothing....they must have woke up angry. Not my money. The cashier was very friendly and pleasant. More

Unfortunate Over a week ago I received a call in reference to a vehicle repair. Unfortunately, this call was intended for someone else, because I was not getting Over a week ago I received a call in reference to a vehicle repair. Unfortunately, this call was intended for someone else, because I was not getting my vehicle repaired. I've received more than 4 calls and 5 text since then. Reasons why this is unfortunate: Shortly after I purchased my truck from Star Chevrolet in Wiggins, I had an issue. This issue was brought to the attention of the service department at Star Chevrolet in Wiggins. They checked it out and couldn't "duplicate" the problem. This was relayed to me and I went on my way. The problem persisted, so I brought it back. On this occasion they determined that a tire was out of balance, and said that should fix the problem.... It didn't. So, the last time I visited to get my oil changed l informed them that the problem still existed and that I would leave my vehicle with them so there "technician" could possibly remedy the problem. For 3 days I received ZERO phone calls/text. Frustrated, I called and asked if they had determined anything. The response was quite baffling. " Well, we've actually been really busy and our technician hasn't been able to drive your truck. When he gets back from lunch I'll have him take it for a drive." Mind you, they have had my truck for 3 days!!!!! The afternoon of the 4th day.... Still no calls or text....I called them. They informed me that the "technician" was unable to duplicate the problem. I asked," have you even looked under the hood?" Her response,"no, we did diagnostics and everything seems fine." Moral of the story: 1) Mechanics are important... GET ONE!!!! 2) Your "technicians" are laughable at best. 3) One lady at the front desk always seem exhausted by questions and very rude. 4) It's get to know that Star Chevrolet in Wiggins can contact people about there vehicle repair. (I didn't get this courtesy) 5) One salesman has been at the brunt end of this story a few times... Unfortunately! Other than those few things, have a wonderful and blessed weekend! More

Tire service I took my car in for a right shake. The tire had a split and I needed new a new tire. They ordered the tires which came in the next day. They took gre I took my car in for a right shake. The tire had a split and I needed new a new tire. They ordered the tires which came in the next day. They took great care of me and I am a happy customer. More

Came in for service ended with buying a new truck Service department is one of the best, and Robert and Scott helped me get in a new truck with ease and to get the best deal possible Service department is one of the best, and Robert and Scott helped me get in a new truck with ease and to get the best deal possible More

Transmission service Very pleased with Tammy, Tim and the rest of the service staff. They had to rebuild the transmission in my 2500 heavy duty. Disappointed in GM overal Very pleased with Tammy, Tim and the rest of the service staff. They had to rebuild the transmission in my 2500 heavy duty. Disappointed in GM overall, as this is the second rebuild and less than six months. Really think GM should have replaced the transmission; however, that wasn’t their decision. Star‘s service department is very good and they do very well at communicating with the customer. More