Star Buick GMC

Great service and no hassle!! I was looking to trade in my vehicle that was very high in mileage. When I stopped in to visit, Marcos was assigned to help me. He was so polite and I was looking to trade in my vehicle that was very high in mileage. When I stopped in to visit, Marcos was assigned to help me. He was so polite and easy to work with throughout the whole process. I really appreciate the easy no pressure salesman as Marcos exemplified. I want to also thank Clete for allowing the trade in to happen. Without that, the deal probably would not have happened. I strongly urge anyone looking to purchase a vehicle to stop and see Marcos. As I left, Greg and Marcos made sure everything was great with the vehicle as I pulled away. Great job men! It was a pleasure. More

GMC Terrain / Marcos is Great! I was referred by a co-worker/friend to contact Marcos at Star GMC as I was in the market for the same GMC Terrain model she had recently lease purcha I was referred by a co-worker/friend to contact Marcos at Star GMC as I was in the market for the same GMC Terrain model she had recently lease purchaed from Marcos a few weeks earlier. Marcos was away on vacation when I was test driving some other models but assured me he would help me when he returned and he always kept me informed what was available even while on his vacation. When he returned he was able to show me the 6cyl model I was looking for which was in high demand. I test drove it and liked it and we were able to agree on a fai price on a solid vehicle with many nice options! I ttoally felt comfortbale with Marcos and he was very pleasant and listened to me and ansewered all my questions. He is very patient and not a high pressure salesperson, quite the opposite actually! He was great to deal with and I would and will highly recommend him to all my family and friends in the market for a new or used vehicle!!! Sincerely, Pat Larrea More

Marcos is the best. I found that this dealership had exactly what I wanted, and for a better price then I could beleive. I called and Marcos answered. He was the most hel I found that this dealership had exactly what I wanted, and for a better price then I could beleive. I called and Marcos answered. He was the most helpful, personable, knolageble, no pressure sales person you could hope to meet. I drove from Wilmington delaware to perchace something that night. Things looked a bit difficult to be able to leave that night with my new wheels but Marcos and the stellar team there made it happen. I've been smiling ever since. I would like to thank the team there especially Marcos who literally made my dream come true. I highly recommend the team at Star and if he is available ask for Marcos! You won't regret it. More

Thank you We had purchased our car back in April 2013 from Marcos and had the most outstanding experience buying a vehicle. I recently referred my brother who i We had purchased our car back in April 2013 from Marcos and had the most outstanding experience buying a vehicle. I recently referred my brother who is from upstate New York to the same dealership. From the moment we walked in the door and we were greeted with a smile from the receptionist to all the "above and beyond"customer service we received from Marcos as well as the owner to the close of the sale with the manager, we could not have asked for more and we will be without a doubt be returning to purchase all of our vehicles from star GMC as well as the continued referrals to not just the dealership but to Marcos specifically. More

Great Family Experience! My husband and I started looking for a new car almost 2 years ago. Since we already owned a GMC and read good reviews about the Acadia we went to Star My husband and I started looking for a new car almost 2 years ago. Since we already owned a GMC and read good reviews about the Acadia we went to Star to take a closer look. There we met Marcos Nascimento. Since we were just starting our search we had many questions. Each one was answered honestly and with great patients. Technical questions that my husband asked, Marcos would find out and call us back. Each time with no pressure and just genuine caring. 6 months went by when I decided to go for a test drive. I brought my 3 children and no husband to the dealership. The look of horror/fear on some of the salesmens faces was understandable since our girls were under the age of 9. Marcos came out with a smile on his face and took the 4 of us for a Saturday test drive. He even answered some of the silly questions the girls had to ask with patients. My girls came to truly like Marcos and that was one of the many decision in sticking with Star GMC. Well, finally this March Marcos found the perfect car with all my wants and needs. The financing was so smooth and hassle free that I truly wondered if we were buying a 40,000.00 car. The patients, caring and help did not stop after we drove out of the dealership. I have been back twice with “how to" questions on operating the cars systems. Marcos would patiently hop in the passenger seat and walk me thru step by step and made sure I understood. If all car salesmen were like Marcos, there would never be another negative joke or thought about "vulture like"" salesmen again! When it comes time for our girls to start driving we will head to Star GMC and ONLY have Marcos help us. Now if he could throw in driving lessons too he would be a Saint! More

Oil Change Disasters And No Response I took my GMC Terrain to get its oil changed and tires rotated twice and was extremely disappointed with their customer service. Both times it took th I took my GMC Terrain to get its oil changed and tires rotated twice and was extremely disappointed with their customer service. Both times it took them over an hour and a half to complete! I figured the first time it was just because it was a busy day and there were a lot of customers in the waiting room but the second time it was after 5 p.m. and nobody else was there waiting but me. Then when they finally said my car was ready at closing time I went outside to find they didn't even put it through the car wash! They give you a form with your invoice to contact the service manager Mark Porcaro if you are not completely satisfied. I called him and left a voice message (anybody you try to talk to at Star will never pick up and you always have to leave a message) and it has been a little over a month now and he has never gotten back to me. I will never take any of my cars back there for service ever again and I will not buy any cars from them in the future. I am not the only person I know that has had problems with this dealership. Proceed with caution before you think about buying or maintaining your vehicles there. More

Very pleasant experience My husband and I had been shopping for a used truck for months. We saw two on STAR GMC's web site and that's how we ended up there. The best way I can My husband and I had been shopping for a used truck for months. We saw two on STAR GMC's web site and that's how we ended up there. The best way I can describe our experience here is to quote their business model - "designed to eliminate much of the hassle traditionally associated with car sales". My husband and I found a truck here, and the experience was not only hassle free but pleasant. Marcos was our salesperson and he was very knowledgeable, professional and just a really nice guy! He made it all happen just the way we wanted! Thank you Marcos! The entire staff was very accommodating! Thank you STAR GMC. We are happy we bought our truck here and would definitely go back when we are in the market for a another vehicle! Ellen & Bob Sutjak PS - great cookies too! More

Service review When we purchased our vehicle (used) in 2011, the customer service was exceptional.... and continues to be nothing short of that when we bring our veh When we purchased our vehicle (used) in 2011, the customer service was exceptional.... and continues to be nothing short of that when we bring our vehicle back for regular maintenance servicing. Very pleased with this dealership -- and friendly staff! More

Excellent experience Had the pleasure of working with Marcos and have to admit he was extremely laid back and not pushy like others I've met. The overall experience was Had the pleasure of working with Marcos and have to admit he was extremely laid back and not pushy like others I've met. The overall experience was great and I'd recommend anyone looking for a car to reach out to Marcos for assistance More