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Star Auto Mall

Bethlehem, PA

4.8
383 Reviews

3730 Nazareth Pike

Bethlehem, PA

18020

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Showing 383 reviews

January 06, 2023

We had an excellent and smooth experience with frank at Star Auto Mall, frank was incredibly patient, professional and accommodating. From the time I walked in, I was treated first class. Every person More

by mlechner230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Paulie M, Wei Lin, Frank Anwari, Cheyenne Kunkle
Jan 08, 2023 -

Star Auto Mall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Star Auto Mall 191, we look forward to having you as one of our valued customers for many more years to come!

January 05, 2023

Thank you Frank and Star Auto Mall organization Frank was incredible!!!! He was Truly amazing!! He was very professional, courteous and knowledgeable about the vehicles, and he helped and guide us throu More

by jennharing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Wei Lin, Frank Anwari, Cheyenne Kunkle
Jan 06, 2023 -

Star Auto Mall responded

It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thank you for choosing Star Auto Mall 191!

January 03, 2023

BIG SHOUT OUT TO FRANK! !!!!!!! I did the the credit app via online and they did an estimated appraisal via pictures and video that I sent in of my trade. Got an approva More

by woodsonbryant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Paulie M, Wei Lin, Frank Anwari
Jan 04, 2023 -

Star Auto Mall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 31, 2022

This group of guys will try to gaslight you and use every single ruse and deceptive high pressure sales pitch possible to rip you off. They will make you offers to keep you engaged and then walk back on them More

by Jordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Robinson, Paulie M, Frank Anwari
Jan 05, 2023 -

Star Auto Mall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paul Rousell General Sales Manager (888) 237-5139

Jan 05, 2023 -

Jordan responded

Shame on you as a manager for letting it get to this before asking to speak with me. No chance I will speak with you now Paul. I asked to speak with you the day after Frank and Joe let me walk off the lot. Ask to see Frank's texts i asked him for your number over two weeks ago at this point. Either hes not telling you things or youre not paying close enough attention. Ya'll failed. I went back to this location on Friday January 6, 2023, in an attempt to resolve our differences as I am still interested in the vehicle I tested. I was invited to return by Frank, which I perceived as an act of good faith. Before we even resumed discussing the vehicle Frank sat down and told me the only way he would sell me the vehicle is if I removed this review from all websites. I politely told him no and left the premises at the time. Shortly thereafter, I called to speak with the manager of this location to report this most recent unethical behavior. I was transferred to Joe Robinson. He became hostile with me almost immediately. He told me if he was Frank he wouldn't have invited me back and that he would've "Punched me out" if he were in the room with me. I understand that criticism is hard and forgiving even harder, but threatening physical violence escalated this far beyond buying or selling a vehicle.

December 31, 2022

Star auto mall was by far one Of the best experience I have ever had purchasing A vehicle, everyone was truly amazing, thank you so much, this is the 3rd vehicle I bought from frank at Star Auto Mall More

by Rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Paulie M, Wei Lin, Frank Anwari, Cheyenne Kunkle
Jan 02, 2023 -

Star Auto Mall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Star Auto Mall 191.

December 28, 2022

Sales person was friendly and knowledgeable. They all really worked with us to get the car we wanted and we didn’t feel pressured. More

by CATLRPS5303
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wei Lin
Dec 28, 2022 -

Star Auto Mall responded

Thanks so much for your review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations.

December 23, 2022

I made a long distance purchase. Everything went perfect. The vehicle was exactly as they represented it to be. Good honest people. It was a pleasure dealing with Emmit. I got a grea More

by rwjack
Recommend Dealer
Yes
Employees Worked With
Emmet Obyrne
Dec 26, 2022 -

Star Auto Mall responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 22, 2022

Star Auto Mall is the best car shopping experience I have ever had, Frank took his time to listen to us, facilitate the sale, and he followed up to make sure that there were no issues. I can't tell you how More

by ahmadwali2022us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Paulie M, Wei Lin, Frank Anwari, Cheyenne Kunkle
Dec 23, 2022 -

Star Auto Mall responded

Thank you for your business and this review. We're happy to hear Frank was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2022

I bought a car from "Emmet" and it was pretty seamless. This was my first car purchase ever and he made it as smooth as can be. Couldn't recommend enough. More

by Colin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmet Obyrne
Dec 22, 2022 -

Star Auto Mall responded

Thank you so much for your wonderful review! We are thrilled that Emmet had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Colin, and we thank you for choosing Star Auto Mall 191!

December 20, 2022

I had a wonderful experience at star auto mall, they provided me and my family an amazing experience More

by Arbabhajizada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Frank Anwari
Dec 21, 2022 -

Star Auto Mall responded

Thanks for sharing about your experience with Star Auto Mall 191. We appreciate your business and hope to see you again soon!

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