Star Auto Mall

First off, Cheyenne was AMAZING!! She kept in contact on her own personal phone and answered all my questions. The finance lady was extremely helpful. They were even able to get me lower of a payment then o her own personal phone and answered all my questions. The finance lady was extremely helpful. They were even able to get me lower of a payment then originally was told. More

Thank you Jas at Star Auto Mall! My first and last stop looking for a new car to finance was Star Auto Mall on 191. Jazz approached me right away and was able to show me the vehicles My first and last stop looking for a new car to finance was Star Auto Mall on 191. Jazz approached me right away and was able to show me the vehicles I was interested in. He showed me the vehicle I was mainly interested in (2018 Ford Focus), which I found online the day before, and I was happy to find the vehicle perfectly resembled the ad. Although the car buying process was a little bit different than normal due to COVID-19, Jazz was extremely accommodating. He walked me through financing and insurance all while answering all the questions I had being a first time car-buyer. I would recommend Star Auto to anyone looking for a used vehicle, and if you're looking on 191, I would definitely recommend Jazz. More

I bought my daughter's first car at Star Auto Mall. Got great service and a very good price. The online price was already very competitive, there was no pressure to get extra insurance. great service and a very good price. The online price was already very competitive, there was no pressure to get extra insurance. More

My boyfriend and I purchased 2 vehicles on 2/29/20 from Cindy who was absolutely the best and deserves 5 stars! We also dealt with Danny in finance who too was the best and a pleasure to work with. 5 stars Cindy who was absolutely the best and deserves 5 stars! We also dealt with Danny in finance who too was the best and a pleasure to work with. 5 stars for Danny too! Cheyanne a sales rep so kindly took all of my calls and did her very best to help. Cora in their back office went above and beyond as well to help me get the information I needed and was such a pleasure to deal with! Thank you ladies for being genuinely good people! However the 1 Star comes from how awful things turned out when I was charged $389.46 from Ally financial for my monthly car payment on a car that I traded in on 2/29/20. I contacted the dealership and spoke to Paul who is the WORST!!!! He was a rude as could be and showed no concern for me and the financial issue I was addressing that caused my bank account to overdraft and incur additional fees. He LIED to me and told me that my loan payoff was sent on 3/13/20. Today I received the tracking number for that payment which shows the check was sent TODAY 3/19/20 at 10:30am. Today is day 20. I have purchased several cars over the years and I have NEVER had a dealership take so long to pay off a trade! So I basically just paid a car payment on a car that I no longer have and Paul refused to reimburse me due to THEIR ERROR! Paul is a liar and has exhibited shady businesses practices to say the least! Had I not of called yesterday who knows if my trade would have even been paid off at all?!?!?! One bad apple truly ruined what started off as a great car buying experience! Shame on you Paul for having ZERO integrity! I would strongly recommend avoiding all dealings with this deceitful person and hope that Mr. Singh (the owner) does not in anyway condone Paul’s behavior! No customer deserves to be treated or spoken to the way Paul treated and spoke to me EVER let alone after they just purchased 2 vehicles from your establishment! More

I'm disappointed with the service I received at star auto mall. First they agreed upon a price with me of 15400 after we negotiated it down from 15555. When the paper work was ready after a 15 minute wai mall. First they agreed upon a price with me of 15400 after we negotiated it down from 15555. When the paper work was ready after a 15 minute wait they charged the price at 15555 anyways. Second the 15555 price came with a 100k bumper to bumper warranty. When I asked about this they never talked to me about it and said as we were signing it wasnt included because we negotiated 155 off BUT they never gave us the discount. Lastly our car did not come with an inspection sticker. I called and they claimed it was inspected and the sticker would be on the car. I called back saying it wasn't and they said ohhhh it was inspected in New Jersey and that's why it doesnt have a sticker. We bought it and had them register it in Pennsylvania... They also could not find the keys when we arrived for the car we were looking at at 2 locations. More

My experience with star auto mall was a 5 star experience! Cheyenne was very helpful in making sure I left with a new car that day, even stayed after closing. experience! Cheyenne was very helpful in making sure I left with a new car that day, even stayed after closing. More

Star auto mall went above and beyond to make my family happy. They went out of their way on several occasions! Excellent customer service. Highly recommended! Would go back again! thank you frank happy. They went out of their way on several occasions! Excellent customer service. Highly recommended! Would go back again! thank you frank More

Told us a certain car was there, drove 2 hours, didn't have it. They were very nice and offered a comparable car for less. have it. They were very nice and offered a comparable car for less. More