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Star Auto Mall

Bethlehem, PA

4.8
383 Reviews

3730 Nazareth Pike

Bethlehem, PA

18020

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Showing 383 reviews

September 18, 2020

Larry was wonderful. Really patient and friendly through the whole process. The whole team was very nice. The car was ready when I got there and spotless. Overall a really smooth transaction. More

by MJOHNSON18052
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Raza, Larry Gebert
Sep 20, 2020 -

Star Auto Mall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Larry here at Star Auto Mall 191.

August 27, 2020

We have gotten 4 cars from star auto and didn't have a problem with any of them. I just bought a Chevy trax with very low miles at a great price. More

by jagscorpio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Kuehner
Aug 27, 2020 -

Star Auto Mall responded

We are very happy to have provided you with such positive experiences! We sincerely value yourrepeat business and look forward to your next visit.

August 27, 2020

I was really happy with the customer service and attention to detail that was given to the entire process while I was at Star Auto! More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jazz Singh, Cheyenne Smith, Shaun Kuehner, Larry Gebert
Aug 28, 2020 -

Star Auto Mall responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 21, 2020

I had a really positive experience at Star Auto Mall. Everyone was super helpful & personable! Jazz was very professional and helped me purchase my Mazda! More

by sidney wright
Recommend Dealer
Yes
Employees Worked With
Jazz Singh
Aug 23, 2020 -

Star Auto Mall responded

Hi Sidney, Here at Star Auto Mall 191, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jazz, and it was a pleasure having you at the dealership. We appreciate your review!

July 31, 2020

Don’t recommend unless you want to be put in an awkward position and feel pressured into buying a car. Jazz was not helpful in suggesting cars in our price range and made me feel uncomfortable when he woul More

by Bubl52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jazz Singh, Cheyenne Smith, Shaun Kuehner
Aug 18, 2020 -

Star Auto Mall responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Sincerely, Paul Rousell General Sales Manager (888) 237-5139

July 27, 2020

Great service. Quick and easy and friendly people. Besides how nice the cars are, I was great and it was not too pushy. I got the car i wanted for a great price. More

by Nate H
Recommend Dealer
Yes
Employees Worked With
Jazz Singh
Jul 28, 2020 -

Star Auto Mall responded

Thank you, Nate, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 05, 2020

Helpful Staff at Star Auto on Rt. 191 were very helpful with assisting me with the purchase of a used SUV. Explained the contract. Answered questions that I More

by KAYPA26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jazz Singh, Rafael Bayona, Shaun Kuehner
Jul 06, 2020 -

Star Auto Mall responded

Very glad to hear about your experience here at STAR AUTO MALL 191, if there is anything we can ever do for you let us know. Have a great and safe summer!!!

June 27, 2020

Great people and nice they help us fast and waiting was long but good cars but prices are a little to high for the cars More

by MAHLONROSA6
Recommend Dealer
Yes
Employees Worked With
Danny Raza, Jazz Singh, Sahiba Bhatnagar
Jun 28, 2020 -

Star Auto Mall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else.

June 27, 2020

If you buy a car from them inspect it. Make sure it’s got floor mats and matching tires. Weather its used or not if you pay sticker or get there internet price. You want a good used quality car. More

by smoothy1996
Recommend Dealer
No
Employees Worked With
Danny Raza, Cheyenne Smith
Jul 14, 2020 -

Star Auto Mall responded

We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will share your comments with our team. Paul Rousell General Sales Manager (888) 237-5139

June 10, 2020

Great guest service and multiple choices price was fair but intrust rate was little high . I always recommend Frieda and family and will for shop at star auto mall. More

by prince126dl3
Recommend Dealer
Yes
Employees Worked With
Danny Raza, Jazz Singh
Jun 10, 2020 -

Star Auto Mall responded

Hello, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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