Star Auto Mall
Bethlehem, PA
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Christian is an awesome salesman. He goes above and beyond. He helps you to feel trusting and comfortable. Great experience. Will tell all my friends! beyond. He helps you to feel trusting and comfortable. Great experience. Will tell all my friends! More
Everyone was very helpful and efficient. . Cleaning of the van could have been done a lot better. Overall happy with out purchase with Star Auto Mall. the van could have been done a lot better. Overall happy with out purchase with Star Auto Mall. More
Everyone was great. Really had nice and great service. Christian is a super salesman. They were super busy but still had time to let me drive and pick my Jeep. Love it. -Vick- Christian is a super salesman. They were super busy but still had time to let me drive and pick my Jeep. Love it. -Vick- More
I would love to give a better review , but at this time I can not. They have plenty of cars to chose from. Told them what we were looking for and they picked one car to show us instead of all of our possible can not. They have plenty of cars to chose from. Told them what we were looking for and they picked one car to show us instead of all of our possible options. Everything was snow covered so they were hard to view. after several visits, we made a choice. They put the paperwork in front of you, tell you to sign but don’t really explain anything. We still have no idea when the first payment is due and where to send it. The car had to go to the shop for a few repairs. We tried to get update on pick up every day but no one would call us back. But, the check had already cleared the bank! After numerous phone calls, we finally were able to pick it up. It was late evening and dark out. The lot is poorly lit. As soon as we started driving I saw a spot on the windshield that I thought was dirt. It didn’t come off with two rounds of washing. Upon closer look it was a chip/crack in the windshield. We called immediately and told the dealership. They promised to call tomorrow and take care of it. Usenet straight home, parked in the garage. Next morning in the daylight, we noticed there are actually 2 chips in the windshield,and a screw in the front tire. We called again to the dealership and have left messages but no one has bothered to call back. My suggestion, if you buy a car, take it somewhere for inspection first. This car had been inspected just prior to our purchase by their facility. Whoever inspects the vehicles and the person who Preps the car for delivery should be fired for their poor performance. They smears of some pastry cleaning compound all over the inside, the windshield was so filthy you can’t see , especially in the sun. Still waiting for a call back While the car sits in the driveway More
We would recommend our exprience to anyone wanting a courteous reasonable buying service all the personnel was great Thank you Expect us to come again courteous reasonable buying service all the personnel was great Thank you Expect us to come again More
Was able to get the SUV I wanted! Staff was very friendly! Was not sitting there all day like in other car lots! I would recommand Star to anybody! friendly! Was not sitting there all day like in other car lots! I would recommand Star to anybody! More
It’s been a month since we purchased our pilot at Star and we are very happy with our purchase. Star gave us the deal no one else would! and we are very happy with our purchase. Star gave us the deal no one else would! More
We ended up buying the 2015 Infiniti and we absolutely loved our experience! From the first phone call to out the door it was by far the most painless car buying experience ever! loved our experience! From the first phone call to out the door it was by far the most painless car buying experience ever! More
My sales process was great, Danny, Ashley worked out great payments. The sales staff was wonderful, thank you to Jazzy J and Neileen. Will definitely be back great payments. The sales staff was wonderful, thank you to Jazzy J and Neileen. Will definitely be back More
Sold me a car with no fobs for keys. 1 day after purchase ....car alarm activated with me in car and I could not turn alarm off because I had no fob (key remote)then the car would not start because of alar ....car alarm activated with me in car and I could not turn alarm off because I had no fob (key remote)then the car would not start because of alarm activation. We were left stranded and had to call a tow truck. Nightmare. I called Star Auto Mall about this issue and left a message because it was Sunday. Nobody returned my call . I had to buy fobs from auto locksmith for $159.00 ! Not happy. I think it was very unprofessional to sell a car without remote fob. I didn't appreciate being left stranded or my wife so they could save a few bucks on purchasing at least 1 fob. UPDATE : Glenn , Star Auto Mall Regional Manager reached out to me and offered to reimburse me for key fobs witch made a bad situation good again ! Really appreciate the customer service provided ! Star Auto Mall does care about their customers. This is refreshing in a day and age where alot of used car dealers get a bad reputation. I am satisfied and the finance department was great also.I would recommend this dealership😊 More