Stapp Interstate Toyota - Service Center

OMG. I rushed around when called at 5pm to get my car, and had all my ducks in line for errands and PEO meeting. Coming home at 9 pm I was stopped by an Adams co Sheriff-- tail lights on right rear are ou and had all my ducks in line for errands and PEO meeting. Coming home at 9 pm I was stopped by an Adams co Sheriff-- tail lights on right rear are out, and in checking he told me that lights in front also were out..nothing working on right side. This after all the assurance of the efforts service were making to check everything! And the shade that can go over the deck and is stored under the back deck, just loose in the rear......I am NOT a happy Toyota owner!! More

3-20-2010 - When I stopped by to complain a couple of days ago about their not finding the parasitic drain on my battery a while back, (but still charged me $98), the service manager was cold, indifferen days ago about their not finding the parasitic drain on my battery a while back, (but still charged me $98), the service manager was cold, indifferent, very unaccommadating, and didn't give a hoot. He just sat there with a blank look on his face...oh, besides the smirk, like I was crazy and didn't know what I was talking about. I had just left another place that did find the drain, which simply turned out to be a tachometer wired wrong. When Toyota looked for the drain, as I paid them for, they just pulled one wire off the battery, assumed that was it, told me that was the only drain, and didn't go any further. They caused me over four years of grief and stress, wondering why I had to put in the fourth 5-year battery in the last four years. (Thank God for Sears, they just put in this fourth battery, no charge, out of warranty even...at least they care about their loyal customers!) I was stupidly defending Toyota all this time to other mechanics, saying Toyota thoroughly looked for any drains. My mistake , there. But the man's attitude at Stapp Toyota is what bothers me the most, now, and I haven't been able to rest since. He told me it was fine with him if I mistrusted Toyota and never came back for service, right to my face. Is that how you treat someone who has been driving a Toyota for nearly 30 years, and has spent countless moneys at their dealerships? I've loved all three of my Toyotas, they are great vehicles, but this is not my first bad experience with their service departments, and it was the last straw for me. I just can't believe this is how they treat a longtime Toyota loyalist, and they need to take a long hard look at the man they have running their service department, and how he treats a less than satisfied customer. I plan a scathing letter addressed to the Stapps, maybe after that is done I will be able to sleep at night. And as for the service manager at Stapp Toyota, you stink at your job, you totally lack customer service skills, and you don't care if your mechanics are thorough, not to mention caring about customer satisfaction. Maybe you should seek a different type of job, maybe back in the grease pit. You are not doing justice to the Stapps or the Toyota name...and especially considering all the hot water, recalls, and bad reports Toyota is neck deep in right now! I shouldn't have been so civil and calm to him, should have made a real scene and yelled a lot, but that's not really my style, I don't like confrontation. But he sure didn't like it I guess when I smiled and glanced to my right and left and said people shouldn't get service here, that's when he actually said he thought I should leave. Kind of an over-reaction, to me, especially when I managed to keep my cool. Truth hurt? I still left with a smile, and said this was not the end, and it is not. I know a lot of people. I will spread the word about your service department, as is my right. He could have handled it much better, maybe make even a small attempt to renew my faith in them, but he doesn't give a darn. So, I guess he's your problem. My new mission is to be sure to reach as many people as possible about how awful your service department is, and if they make the mistake of using you for service and they end up unhappy, they're most likely on their own. It is so not my nature to burn even the smallest bridges, but he's left me no choice, nobody treats me like that anymore. Good luck, I think you may need it. More