Stapp Interstate Toyota - Service Center

Service Disappointment Justl purchased a 2018 RAV4 taking advantage of the year end pricing. TJ, to sales person, was prompt and courteous and went over and above helping u Justl purchased a 2018 RAV4 taking advantage of the year end pricing. TJ, to sales person, was prompt and courteous and went over and above helping us get the car we wanted, he worked hard to please us. Additionally he arranged for discounted accessories which we took in this past Friday and we were given a loaner auto while the car was being worked on. Problem, on Saturday we went o pick up the car. The service person that had been working with us never helped us once their (it didn't seem real busy) and one of the other service representative "shagged" the car and brought it into the bay. She hopped out of the car and said here it is and walked out. Generally when something is done on a new car the service representative will show you the new accessories and wish you well and thank you for your business. Our history for service is with Valley Nissan, they always took the time to answer any and all questions. We would like to have this relationship with Stapp. Is this unreasonable. More

Service Department Most important part in selecting a dealer is their after market service department. Stapp service reps change every few months. Novice Service Reps ca Most important part in selecting a dealer is their after market service department. Stapp service reps change every few months. Novice Service Reps can't help much. Their remote location makes it difficult to service cars there as getting a ride from them is like pulling teeth. A simple $60 oil change will need a $20 Uber ride. Their general corporate culture needs a lot of improvement. More

Worst experiences of any dealer. Period Stapp Interstate Toyota will not repair a failed part that was replaced by them on 6/29/2016. The seal on the rear differential coupler is leaking. Th Stapp Interstate Toyota will not repair a failed part that was replaced by them on 6/29/2016. The seal on the rear differential coupler is leaking. This was discovered by Erlich Toyota on 6/26/2017. The coupler was repaired under a recall when I took the Rav4 in for a noise from the rear of the car. The said it was covered under a Toyota recall, so the repair was done. After consulting with Erlich Toyota, they claim that the seal is leaking in the coupler, and told me that I should contact Stapp Toyota to get the repair done under warranty, and they were sure they (Stapp) would help me. Stapp has had my car for a day an one half now, and have given me the run around, saying that the part was out of warranty. I believe that this leak should be repaired free of charge to me. As you can see from the history pages attached, I have had really bad service from Stapp Toyota. As a matter of fact, I have quit them and gone to another dealer. Stapp has in the past charged me for service done on another vehicle, have mis-diagnosed repairs, and have kept my vehicle for five days waiting for parts to arrive. Their service departments need an overhaul! More

Excellent We brought in two cars to get serviced today and absolutely loved the service we received. Josh A was very helpful and took the time to check what was We brought in two cars to get serviced today and absolutely loved the service we received. Josh A was very helpful and took the time to check what was covered by our warranty. He made sure we were getting the best price for the repairs needed. Our time was valued and they did their best to get us in and out quickly. We will definitely use them again. More

They never did the oil change but told me they did In short I was lied to about my service. I recently brought my truck in before a large road trip to have the toyota care done. I waited while the tru In short I was lied to about my service. I recently brought my truck in before a large road trip to have the toyota care done. I waited while the truck was "serviced" got it back and had to return to work. That evening I checked the oil, filter, and drain plug and nothing had been touched. I don't think the hood was even raised. I took pictures of everything and sent them to the customer service rep. I also sent pics of everything after I changed it to show that new filters are shinny and the drain plug area is usually wiped from the oil residue after draining. They agreed nothing had been done. The service manager was very hard to get a hold of and in general has very poor customer service. If my oil wasn't changed were all the other things done? Multi point inspection? Tire rotation? Basically the mechanic was banking on the fact that I would not check my vehicle over since its new. Overall terrible experience and do not recommend the service at all. More

Bad Service Experience We were in need of having something done on our 2010 4Runner and were having a hard time finding a dealership that had the necessary machine. When we We were in need of having something done on our 2010 4Runner and were having a hard time finding a dealership that had the necessary machine. When we contacted Stapp Interstate Toyota, we made it a point to let them know we had a 40 minute drive to their dealership, so before we made an appointment we wanted to make sure they had the equipment and would be able to do the job for us. They confirmed they could and quoted us a little over $200 and said it would take about an hour and a half. My boyfriend drove down the morning of the appointment and waited at least 2 hours before being told they would not be able to complete the job that day. They told him they did not have the fluid and they'd need to keep the vehicle for the whole day to complete the job. I had to drive 40 minutes down there to pick him up and we let them know we'd return the following morning. Towards the end of the day, I received a call from the Service Manager, Ryan Zamudio, letting me know the gauge on their machine broke and they wouldn't be able to complete the job after all. We asked for information about how long it would take to be able to get the job done and were told it could be several weeks or longer before the machine was fixed. We drove 40 minutes for the fourth time in two days, only to pick up a vehicle that still had the same issue. We spoke with Josh that morning and he said they may be able to acquire the machine from somewhere in Denver and would let us know if so. He said Ryan would be back on Monday and that I'd hear from someone with an update. A whole week went by with no follow-up so on Friday, I left a message for Ryan. Several days into the following week, still no return call so I called back and spoke with Tiffany. I now had to explain the saga to someone else but she did at least call me back pretty quickly that day after she had the chance to determine the status, which was still the machine is broken and it may take several weeks to get it fixed or replaced. We started calling around to other dealerships since it seemed obvious Stapp wasn't going to deliver. We were having difficulty finding anyone who had what was needed so I called Stapp again to ask about the option Josh mentioned to get a replacement gauge/machine. I also just asked for any direction or assistance in finding a dealership that could help us out. I left a voicemail on a shared mailbox for Tiffany and Josh and never received a return call. Weeks now have passed and they never called back. After extensive outreach, we found that the fluid alone on this job costs over $200 plus pretty significant labor time, bringing in quotes closer to $500. We can't help but wonder if Stapp realized how much they underquoted us and just stopped calling us back. Either way, we've identified a great service partner with Mountain States Toyota and their ability to do what we needed in a timely and professional manner. They've earned our business for years to come and we will definitely never work with Stapp again, for service or to purchase. More

Service department and customer service are terrible Multiple poor experiences with the dealer here. It's a convenient location so we have returned hoping that the treatment was due to someone having a Multiple poor experiences with the dealer here. It's a convenient location so we have returned hoping that the treatment was due to someone having a bad day, but it just continues. Expect an oil change to take most of your day, arrange a ride, shuttle, or expect to spend a number of hours sitting for them to change your oil (something that a small grease monkey or other like business will complete in 10-15 minutes). Even after emphasizing time sensitivity (and being told to expect an hour) it was 2 hours for the service to be completed. It's nice that they offer a car wash to follow service, however "buyer beware" as you get what you pay for. Last car wash from them resulted in a broken antenna, which they wrote off as "wear and tear" on the vehicle (it worked when I took it in, didn't work when it was taken out). They offered to fix the problem, but of course the part is $75 and with labor it is going to cost me $250. So let's get this straight, they break it and I pay for them to fix it? Seems like great job security, but certainly not an ethical practice. I'd rather pay more for someone to take care of it just to know that I'm not furthering their business. Every service ends with their recommendation for imminent service, but I suppose that's par for the course. Even after expressing concerns to their Customer Service manager (Jacquelyn Joy) there was no resolution to be considered. It's going to be a long drive to the next dealer to get our car serviced and our next car purchased (we still love our Toyota vehicles), but we are not going through any more stress with this dealership. More

Reliable safe vehicles backed by superior customer service! I recently found my 2008 Toyota RAV 4 out of warranty and in need of a costly repair. It seemed too premature for a repair of this magnitude. I prese I recently found my 2008 Toyota RAV 4 out of warranty and in need of a costly repair. It seemed too premature for a repair of this magnitude. I presented my case to Mr. Art Stapp, Owner and Principal dealer of Stapp Interstate Toyota-Scion in Frederick. He immediately took action and expressed that my satisfaction was his greatest concern. Mr. Stapp and his service team presented all my current and past repair records to the corporation office. Together, they decided to pay the ENTIRE cost of my repairs! They really stand behind their product and repairs 100%. Some words of advice: always have your car serviced at the dealership even for oil changes. Not only do you know the job is being done right for a comparable price, but you have a record of your maintenance should the unusual happen. It made a huge difference in my case. YOU CAN TRUST THIS DEALERSHIP! Being a single woman, I felt listened to and never once did I feel they were taking advantage. They take the fear out of the buying process. Great vehicles, Competitive pricing and all with first class customer service!! More