Stapp Interstate Toyota - Service Center

Horrible service department. I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend ge I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend getting service here More

Not rotating tires and being told they were. Not tightening oil cap and having all the oil leak out. Not tightening oil cap and having all the oil leak out. More

Don’t go there if you have other choices; it’s a matter of trust. of trust. More

Multi years we went to Stapp for service on our two new vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we ha vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we had leaky oil plug and broken small parts. Samantha was very rude and defensive even when calmly bringing up issues. Sorry Samantha, it was not another shop that broke things, we “only” went to Stapp. Not a single other mechanic touched our cars. And I bet you did not forward our concerns about the issues we found to management like I suggested (trying to help them fix their employee training issue). Sadly we will be going elsewhere, and that truck we were going to buy, sorry no. More

Always treated with respect here. Great service reps who explain what snd when service is recommended. Great service reps who explain what snd when service is recommended. More

Oil change service. Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, whi Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, which I didn't request. Also, my Prius only takes 4qts of oil. I have made calls to service department and customer relations manager, left messages explaining the situation and asking for a credit for the synthetic oil - no replies! I also sent 2 emails with no response. Based on my experience, I will no longer have our Prius serviced at Stapp Toyota. FYI I've been having my Prius serviced at Stapp for the last 14 years. More

My truck was purchased from the dealership and the reason for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was de for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was dealt with and completed before the anticipated pickup date. This is a first rate place. More

2020 Camry with 3000 miles on it.Unknown Emergency light comes on that is not found in manual.Unable to bring Car in for 2 weeks!Or I can go somewhere else and pay out of pocket!That is no way to treat your comes on that is not found in manual.Unable to bring Car in for 2 weeks!Or I can go somewhere else and pay out of pocket!That is no way to treat your customers. When you are buying your car they treat you like Gold,1st time you have a problem they could care less!Bad Service.. More