Stapp Interstate Toyota - Service Center

Horrible service department. I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend ge I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend getting service here More

Not rotating tires and being told they were. Not tightening oil cap and having all the oil leak out. Not tightening oil cap and having all the oil leak out. More

Don’t go there if you have other choices; it’s a matter of trust. of trust. More

Multi years we went to Stapp for service on our two new vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we ha vehicles. No issues till this year when (apparently we are not the only ones, clearly there is some employees in the shop that are incompetent) we had leaky oil plug and broken small parts. Samantha was very rude and defensive even when calmly bringing up issues. Sorry Samantha, it was not another shop that broke things, we “only” went to Stapp. Not a single other mechanic touched our cars. And I bet you did not forward our concerns about the issues we found to management like I suggested (trying to help them fix their employee training issue). Sadly we will be going elsewhere, and that truck we were going to buy, sorry no. More

Always treated with respect here. Great service reps who explain what snd when service is recommended. Great service reps who explain what snd when service is recommended. More

Oil change service. Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, whi Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, which I didn't request. Also, my Prius only takes 4qts of oil. I have made calls to service department and customer relations manager, left messages explaining the situation and asking for a credit for the synthetic oil - no replies! I also sent 2 emails with no response. Based on my experience, I will no longer have our Prius serviced at Stapp Toyota. FYI I've been having my Prius serviced at Stapp for the last 14 years. More

My truck was purchased from the dealership and the reason for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was de for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was dealt with and completed before the anticipated pickup date. This is a first rate place. More

2020 Camry with 3000 miles on it.Unknown Emergency light comes on that is not found in manual.Unable to bring Car in for 2 weeks!Or I can go somewhere else and pay out of pocket!That is no way to treat your comes on that is not found in manual.Unable to bring Car in for 2 weeks!Or I can go somewhere else and pay out of pocket!That is no way to treat your customers. When you are buying your car they treat you like Gold,1st time you have a problem they could care less!Bad Service.. More

I apologize in advance, this is long but if you are looking for a place to have your Toyota serviced you should read it! After having my 2020 Camry for about 5 months, I noticed that the drivers windo looking for a place to have your Toyota serviced you should read it! After having my 2020 Camry for about 5 months, I noticed that the drivers window was rolling up slower than normal and sometimes didn't go up 100%. I figured I would have it looked at the next time I took my car in for an oil change. On 6/4 while leaving for work, I rolled the window down to get rid of a little dew and rolled it back up when it fell slightly out of alinement and would not go up. Since I was on my way to work, I grabbed a towel to cover the window and caught a ride with my husband. I called for an appointment as soon as Stapp opened, next available was 6/15 @ 7am. On 6/15 I dropped my car in the after hours area, towel over the window as it had been for the last 11 days. At 8am I get a call from Lupita (my service advisor) letting me know that they are taking my car back to look at the window and asking me if I have had any body work done to the car, I tell her no, Stapp is the only place I have had my car serviced since I bought it in November. She tells me she will get back to me soon with info. By 2:30 I have not received a call so I leave her a message asking when my car will be ready. An hour later I have a message from her stating that they can tell that I had some improper body work done on the car by the overspray on my window and therefor they will not warranty the window repair! I have no idea what she is talking about so my husband and I decide to just drive down and have a look. Sure enough, there is something whiteish on the window, up in the corner area about the size of a dime, in an area that would have been tucked up into the window seal if the window was rolled up. I have never seen this before and have no idea what it is or where it came from. Lupita also has me feel the paint on the driver door (covered by a towel for 11 days) vs. the paint on the back door. I tell her I was unable to wash the car with the window down, it's dirty! I ask what I need to do to handle this situation and Lupita takes my in to see Ryan Zamudio, the service director. I tell him again that Stapp is the only place I have taken my car. Ryan tells me that since I didn't buy it from them, I will need to contact the dealership I bought it from for their service records because if something happened on their lot, they need to cover this repair. He tells me that they are required to disclose any damage that happened on their lot but that sometimes dealerships are shady about it. I know that nothing was disclosed to me when I bought the car so if there was damage at the lot, why in the world would they both disclose now and admit not disclosing? My hopes are not high for this call but I make it anyway. To my surprise, the general manager at Stevinson Toyota East was extremely helpful! I sent him an email with the vin and got a return call within an hour! He apologized that they actually didn't have any service records on my car at all because their dealership did not take original delivery from the manufacturer, which is when the service records would have started. He told me that they don't share records between dealerships but that the car was a dealer trade from...Stapp Toyota! Yep, that is correct, the dealership that is making me run down all this information is the one that should already have it! I make the call to Lupita with the info I have and her response was that of course they are going to tell you that if they think they are going to have to pay from repairs! I let her know that obviously I did not disclose why I am looking for the records and forward her my email as proof. At this point she decides that she should maybe do a little research on her end, she'll get back to me. I don't hear anything from her on Thursday, Friday she calls to let me know that they went a head and pulled the "jacket" from my door and can see that there was no damage so they are going to cover the repair under the warranty. They have to order the part so of course my car isn't ready until Tuesday of the following week. On previous inquiry/pick up of my vehicle, I have always had to wait for "my service advisor" this time however, Lupita passed me right off and didn't acknowledge me. There was no apology and no explanation. I can 100% understand Stapp questioning me about a mark on my window but I would expect them to have done their own research before accusing me of having improper work done and sending me on a wild goose chase for information they already have. Seems to me that it was easy enough for them to check to see that there was no previous damage and I'm sure they were reimbursed by Toyota anyway. I didn't deserve their crappy attitudes and accusations. I wish I lived closer to Stevinson Toyota East, I was pleasantly surprised by Steve Bear's helpfulness. More