Stanley Ford - Sweetwater - Service Center

Excellent service The service desk focuses on ‘service’ to the customer. They are knowledgeable and their communication skills are beyond reproach. I took my Subaru fo The service desk focuses on ‘service’ to the customer. They are knowledgeable and their communication skills are beyond reproach. I took my Subaru for a scheduled oil change, I asked for The Works as I had received a notice from Subaru for a recall on a latch. As that required a trip to Midland, wait time at dealership & return - I surely did not was additional services there. Troy & Jeff took care and attention. More

Help like you have never seen Our Acura developed a sensor problem a few miles short of Stanley Ford while traveling from Tucson to Dallas. Troy tested the battery, did some troub Our Acura developed a sensor problem a few miles short of Stanley Ford while traveling from Tucson to Dallas. Troy tested the battery, did some trouble shooting and recommended we reset the warnings (there were 7 including transmission, emission, parking break and so on). All problems disappeared and the car worked for the rest of our trip. Our cost? Zero, nada, zilch. I bet when we take it to the Acura dealer for some investigative follow up our cost will be much higher. I cannot thank this dealer and their attitude of service enough. They are champions in our book More

Service Personnel were friendly, polite, helpful and knowledgeable about my warranty recall. The work was completed in a timely manner. The waiting area is n Personnel were friendly, polite, helpful and knowledgeable about my warranty recall. The work was completed in a timely manner. The waiting area is nice and coffee is readily available. Nice visit. More

Great service I give five stars because it is local and they do a great job. I use them before for a complete maintenance on my other cars. I give five stars because it is local and they do a great job. I use them before for a complete maintenance on my other cars. More

Cnversations with the service Dept. felt honest and sincere I had a lot of trouble dealing with my insurance Co. So the sharp and honest answers from Stanley Ford Service Dept. gave me one less thing to worry a I had a lot of trouble dealing with my insurance Co. So the sharp and honest answers from Stanley Ford Service Dept. gave me one less thing to worry about. More

Excellent service I call for appointment and tell them a general time period. They are good to schedule me at a convenient time & have my vehicle ready when needed. On I call for appointment and tell them a general time period. They are good to schedule me at a convenient time & have my vehicle ready when needed. On the one occasion it could not be ready, they called at first indication and offered options. More

Service Department We had a warranty issue on our 2017 Escape which we purchased at this dealership. The service department was top notch. Very professional service and We had a warranty issue on our 2017 Escape which we purchased at this dealership. The service department was top notch. Very professional service and very friendly and knowledgeable technicians. Troy was awesome. I can’t say enough good things about the whole experience. Kayla was very professional when we initially purchased the vehicle. She knows her stuff! More

Breaks replaced Service counter worked with me great! Mechanic #133 checked 35psi on sheet! After market tires max 50psi! Pencil whipped and failed to ck tires when Service counter worked with me great! Mechanic #133 checked 35psi on sheet! After market tires max 50psi! Pencil whipped and failed to ck tires when showed he did! Returned next day due to grinding and another mechanic had to correct break dust shield which was bent during break installation! Overall everything was corrected which made me late for a class 2 hours away!! More

Easy fix When I call for service, the hardest part is getting my call to them. When my call is transferred to service, I am greeted with a friendly voice. They When I call for service, the hardest part is getting my call to them. When my call is transferred to service, I am greeted with a friendly voice. They are quick to find an appointment to fit my schedule, answer questions I may have or explain the need for a call back. They concerned and respectful of my time and I appreciate it. More

Outstanding customer service There was a misunderstanding and an oversight in reference to a service issue - management went above and beyond to make it right - thank u again for There was a misunderstanding and an oversight in reference to a service issue - management went above and beyond to make it right - thank u again for your outstanding customer service! More