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Stan McNabb Chevrolet Cadillac of Columbia - Service Center
Columbia, TN
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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296 Reviews of Stan McNabb Chevrolet Cadillac of Columbia - Service Center
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October 12, 2020
The person I originally spoke to LB was not allowed to help me when I pulled into the garage of Stan McNabb. Instead, I got this horribly rude man who jumped to it just because my car is a corvette. He ne help me when I pulled into the garage of Stan McNabb. Instead, I got this horribly rude man who jumped to it just because my car is a corvette. He never said hello or introduced himself, and was a complete jerk to me. Other staff there heard how rude he was and they all apologized later to me for his rudeness. He argued with me about the price of a “used car check up.” And when I told him that the flashers did not work, he rudely informed me that it would be an additional $120 and when I told him that Walker Chevrolet was willing to check it out, his response to me was, sarcastically “okayyyy?” In other words, “so take there lady, I don’t really give a rip.” He was rude, condense ding, he never answered his phone when I called to check on the car. And when I called the shop, LB told me that he turns his phone off while he’s gone to lunch. I’m in real estate and I can’t imagine how poor my business would be if I turned my phone and didn’t answer calls when a client calls me. It was probably the worst experience I’ve ever had with any automotive dealership ever. On top of all of that I’m not sure they even looked over the engine of the car to ensure that my purchase was a good purchase because the only report that I got back was a broken vanity mirror, and that the flashers didn’t work which I knew before taking it into their shop. Needless to say me nor my Corvette will be back for their business. More
by CorvetteAnnie
Verified CustomerEmployees Worked With
Patrick Carlson
October 10, 2020
In and out of service department quickly. Lori was great. Got there first thing in the morning. She was very friendly. Made the experience less painful. Got there first thing in the morning. She was very friendly. Made the experience less painful. More
by mark.kraska
Employees Worked With
October 07, 2020
The Service Department went far above what you would expect. I had knee replacement surgery so they knew it was difficult for me to get around so they picked up my vehicle at my office, changed the oil expect. I had knee replacement surgery so they knew it was difficult for me to get around so they picked up my vehicle at my office, changed the oil, etc. and washed and vacuumed the interior. Wonderful helpful people. I have bought several vehicles from this dealership and the customer service was wonderful. I highly recommend anyone looking for a new vehicle to see Stan McNabb of Columbia. More
by sally.woodard
Employees Worked With
Other Employees :
Patrick Carlson, Nancy Shook, Christina Ortiz
October 06, 2020
Andy was very helpful with our recent vehicle purchase. We are very pleased with the experience that we had at Stan Mcnabb of Columbia Tn. Thank you Andy! We are very pleased with the experience that we had at Stan Mcnabb of Columbia Tn. Thank you Andy! More
by kneal6
Employees Worked With
Andy Rose
October 05, 2020
My total experience from beginning to end was top notch! Prompt and courteous. My experience with dealerships hasn't always been positive, but this was one of the best I have had. Shout out to Patrick! Prompt and courteous. My experience with dealerships hasn't always been positive, but this was one of the best I have had. Shout out to Patrick! He was great! More
by 54andone
Employees Worked With
Patrick Carlson
October 02, 2020
Prompt and courteous. Friendly service department. Explains any extra work needed before starting so that it is understood why and how much it will cost Explains any extra work needed before starting so that it is understood why and how much it will cost More
by bobjr1963
October 01, 2020
We r very pleased with everyone in service Dept. Super We r very pleased with everyone in service Dept. Super friendly, new owners, new service manager Joel Rimmer the best !! We took our vehicles elsewh We r very pleased with everyone in service Dept. Super friendly, new owners, new service manager Joel Rimmer the best !! We took our vehicles elsewhere for awhile until new owners we decided to try again sure glad we did A+++ More
by SRBL09
October 01, 2020
Always the best service and professionalism. I highly recommend Griz and his team! - From the girl who bought two Silverado trucks in 18 months! -DK recommend Griz and his team! - From the girl who bought two Silverado trucks in 18 months! -DK More
by Dkorn
Employees Worked With
Other Employees :
Bud Todd, Chris Johnson, Matt " Big G " Grisham, Patrick Carlson, Christina Ortiz
September 29, 2020
1st time back World of difference under new owner.Would 1st time back World of difference under new owner. Would even buy a new truck from them. But I only have 200000 miles on this one 1st time back World of difference under new owner. Would even buy a new truck from them. But I only have 200000 miles on this one More
by SBO507
Employees Worked With
