Stan McNabb Chevrolet Cadillac of Columbia - Service Center

Great service! Everyone is very helpful and friendly. They take the time and concern to address service needs of my truck and car. Keep up the good work. Everyone is very helpful and friendly. They take the time and concern to address service needs of my truck and car. Keep up the good work. More

Pleased customer Thank you for your excellent service and the waiting area was very nice and loved the toys for children as I had a toddler with me Thank you for your excellent service and the waiting area was very nice and loved the toys for children as I had a toddler with me More

Very Poor Customer Service My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid t My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid twice as much for good service, quality work, and honest, trustworthy handling of my situation at the beginning than receive free work and have the experience I had, not to mention the conflicts with Joel and having to grow exhausted in explaining the grievance . Patrick started the work order just fine, and so I did not start out with any warning signs, but then everything went down hill and I ended up having to go to Brian, the manager to address the issue. He offered some work at cost, which I was grateful, but not my goal. Even after this, the job I asked for was not done and I had to return the vehicle, due to poor communication skills by Joel. I received some of the work for free, but I did not go into this shop looking for a handout. I just wanted to have honest, quality work done and people return my calls in a timely manner. I had to repeatedly call back. I also explained to them that I had considered trading my truck in, but that I would not trust them for a sale. I am new to the area and made the wrong decision to trust the dealership as the best option. I should have shopped around, but I was sending my son in the truck back to school and did not have time to shop thoroughly. As I told Joel, upon leaving the shop, he needed to learn how to talk less and listen to the customer, and it would be better for everyone. I hope they will learn from my situation because I am sure a business cannot succeed with doing free work, and that is unfortunate. More

Terrible service Service department.. the worst I have ever experienced .. to much to go into detail .. started when dropped my car off for service.. went down hill fr Service department.. the worst I have ever experienced .. to much to go into detail .. started when dropped my car off for service.. went down hill from there.. More