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Stan McNabb Chevrolet Cadillac of Columbia - Service Center

Columbia, TN

4.5
295 Reviews

295 Reviews of Stan McNabb Chevrolet Cadillac of Columbia - Service Center

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September 21, 2019

Excellent Great service . Joel , does an exceptional job . We are very satisfied. We would tell Folks And friends about the experience that we had. I sent GM a More

by drylandfish4446 Tommy Ferguson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Rimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2019

Customer Service Was reluctant about recent service when I had to return because of a warning system message. Turned out to be something minor but staff was friendly, More

by magnme67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t recall
September 20, 2019

Bad service My husband took my car there to have the oil changed on his lunch break less than a month ago. Called before hand and asked how long it would take? Th More

by Dana1449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Patrick Carlson
Sep 26, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

I am very sorry about your experience. That is not how we like to treat customers. Please give me a call. Sincerely, Trey McNabb 931-388-3824

September 20, 2019

Oil change Hi, You all! Just wanted to say My service visit went very well. The lady was only on job here second day and she was awesome. I enjoyed the lobby are More

by LatishaM
Recommend Dealer
Yes
Employees Worked With
Angie Menges
September 19, 2019

Worst service ever!! Zero stars on it all! Will not go back EVER! Rude and didn’t care what I said was wrong with my car. Told me I had no leak but yet my car with 4000 mi More

by Hscroggins45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Rimmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Haley, I spoke with you when you picked it up. We both looked under the car that afternoon and there was not a leak. I offered to keep your vehicle a couple of days and I would personally drive it and look at it myself. Unfortunately, you decided not to leave it. Joel suggested to place a piece of cardboard under the vehicle, so that we could locate where the vehicle was leaking since it was not when we looked at it. We all strive to take care of every customer- that is our goal. I am sorry that we let you down. Sincerely, Trey McNabb, General Manager

Sep 20, 2019 -

Hscroggins45 responded

There was no leak because the cars motor was cold and which was cleaned to appear it had no leak. Funny I took pictures of the undercarriage and it clearly showed a leak which I showed you remember and you agreed that was not normal!! Your right I didn’t leave my car with you nor will I ever!! Joel did tell me to put a piece of cardboard down but not to see where the leak was “it was so it won’t be on my garage floor”. My point is I had pictures and even offered to show him where the leak was but he didn’t seem to care. He didn’t even say anything about the leak when he called to tell me my car was ready. I had to ask him and then he stuttered and said no leak. But as you should know I did have a leak and Walker took care of me as they always do. My mistake for coming to such rude service and just wow to the respond to make yourself look good on your review for the public to see!! Funny how Walker checked it out and seen the leak right off the bat and your people didn’t!! I shouldn’t have to put a piece of cardboard down on a BRAND NEW CAR that only has 4000 miles!! Your people should of done a better job the first time and none of this would of happened!! Your strive for making your dealership to look good on the internet and surface when it’s a huge joke!! News flash it’s a small town and people talk!!

September 18, 2019

Wonderful as always! I have had nothing less than a great experience every time I walk through the door there. Sales, parts, and service all have been great to me, and mak More

by ADAM.DICKENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Menges
September 16, 2019

Service My vehicle had a recall and GM was slow sending the parts. The staff kept me informed with phone calls about every other day or two. They gave me a ve More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Menges
September 09, 2019

Service work Explained GM bulletin on the item I wanted checked out. No fix identified at this time by GM. They will keep informed if a fix is defined. More

by Kyle Hulen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson
Sep 10, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

So glad to hear. Thank you!! Dolly McNabb

September 09, 2019

Great Service I was very happy with the service I received. Everyone was friendly and professional. I was able to get an appointment when I needed it. Thanks for t More

by IRISHCOUNTRYGIRLSUSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Menges
Sep 10, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Awesome! Thank you so much for sharing your experience with our service department! We appreciate you! Dolly McNabb

September 03, 2019

Not fixed yet I brought my car in for check engine light. Patrick was very friendly and service was quick just not accurate. They put in four injectors at a cost of More

by tben486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson
Sep 10, 2019 -

Stan McNabb Chevrolet Cadillac of Columbia responded

We want you 100 percent satisfied and I am checking to see how we can make this happen. Thank you for your feedback. Trey McNabb

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