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Stan McNabb Chevrolet Cadillac of Columbia - Service Center
Columbia, TN
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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296 Reviews of Stan McNabb Chevrolet Cadillac of Columbia - Service Center
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September 23, 2019
Very upset I've used this dealership before Stan McNabb took over and it was very professional. Since taking over I've had small problems from tire sensors not b I've used this dealership before Stan McNabb took over and it was very professional. Since taking over I've had small problems from tire sensors not being reprogrammed to brakes grinding after they've replaced. I dont let the small things bother me but this last time bringing in my 2019 Chevrolet Silverado was very upsetting none the less. After dropping my vehicle off I came back after it was finished and before I even opened my driver side door I noticed scratches on the rear driver side door! After I went in to talk the manager it seemed to have little effect and he acted like there was nothing he could do besides wax it. Of course the scratches never came out and then he said he would just give me some touch up paint. It felt like he was pointing his finger toward me like I would purposely scratch my own vehicle that I work hard for! Once i left the dealership i seen it as a done deal and if he wanted to do more he would have told me before I left how it could be fixed and therefore I will probably never bring mine and my wife's vehicle to this dealership again. More
by CMCMILLAN901285
Verified CustomerEmployees Worked With
September 21, 2019
Excellent Great service . Joel , does an exceptional job . We are very satisfied. We would tell Folks And friends about the experience that we had. I sent GM a Great service . Joel , does an exceptional job . We are very satisfied. We would tell Folks And friends about the experience that we had. I sent GM an e-mail explaining how happy we were with the service Department at Stan Mcnabb More
by drylandfish4446 Tommy Ferguson
Employees Worked With
September 20, 2019
Customer Service Was reluctant about recent service when I had to return because of a warning system message. Turned out to be something minor but staff was friendly, Was reluctant about recent service when I had to return because of a warning system message. Turned out to be something minor but staff was friendly, apologetic, and fast in making the repair. Thank you. More
by magnme67
Employees Worked With
Don’t recall
September 20, 2019
Bad service My husband took my car there to have the oil changed on his lunch break less than a month ago. Called before hand and asked how long it would take? Th My husband took my car there to have the oil changed on his lunch break less than a month ago. Called before hand and asked how long it would take? They said 30 to 45 minutes. He sat there for an 1 hour 30 minutes. Finally he got up and went out there to ask what's taking so long. They had my car parked out in the parking lot done but they forgot to come get him. Also tried to over charge him after they quoted a different price on the phone. We won't be back! More
by Dana1449
September 20, 2019
Oil change Hi, You all! Just wanted to say My service visit went very well. The lady was only on job here second day and she was awesome. I enjoyed the lobby are Hi, You all! Just wanted to say My service visit went very well. The lady was only on job here second day and she was awesome. I enjoyed the lobby area and my car was ready in a timely matter. Thank you to Stan McNabb staff for being so professional to your customers. More
by LatishaM
Employees Worked With
Angie Menges
September 19, 2019
Worst service ever!! Zero stars on it all! Will not go back EVER! Rude and didn’t care what I said was wrong with my car. Told me I had no leak but yet my car with 4000 mi Zero stars on it all! Will not go back EVER! Rude and didn’t care what I said was wrong with my car. Told me I had no leak but yet my car with 4000 miles on it was leaving dime size to half dollar size transmission fluid in my garage floor. Joel told me to put a piece of cardboard down on a leak they couldn’t find!! More
by Hscroggins45
Employees Worked With
September 18, 2019
Wonderful as always! I have had nothing less than a great experience every time I walk through the door there. Sales, parts, and service all have been great to me, and mak I have had nothing less than a great experience every time I walk through the door there. Sales, parts, and service all have been great to me, and make me feel like my business is truly appreciated. You all earn my business with every visit. Thank you! More
by ADAM.DICKENSON
Employees Worked With
Angie Menges
September 16, 2019
Service My vehicle had a recall and GM was slow sending the parts. The staff kept me informed with phone calls about every other day or two. They gave me a ve My vehicle had a recall and GM was slow sending the parts. The staff kept me informed with phone calls about every other day or two. They gave me a very nice vehicle to use while I waited for mine to get fixed. Phil in the service dept was so polite and informative. Everyone I came in contact with were friendly and kind.....making sure I was being helped. More
by Annie
Employees Worked With
Angie Menges
September 09, 2019
Service work Explained GM bulletin on the item I wanted checked out. No fix identified at this time by GM. They will keep informed if a fix is defined. Explained GM bulletin on the item I wanted checked out. No fix identified at this time by GM. They will keep informed if a fix is defined. More
by Kyle Hulen
Employees Worked With
Patrick Carlson
September 09, 2019
Great Service I was very happy with the service I received. Everyone was friendly and professional. I was able to get an appointment when I needed it. Thanks for t I was very happy with the service I received. Everyone was friendly and professional. I was able to get an appointment when I needed it. Thanks for taking good care of my car! More
by IRISHCOUNTRYGIRLSUSAN
Employees Worked With
Angie Menges
