Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Stan McNabb Chevrolet Cadillac of Columbia - Service Center
Columbia, TN
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
296 Reviews of Stan McNabb Chevrolet Cadillac of Columbia - Service Center
Sort by
July 24, 2020
I got in to get my oil changed promptly. Service advisor Patrick was friendly and very helpful. My trick was serviced and ready to go as was promised Patrick was friendly and very helpful. My trick was serviced and ready to go as was promised More
by ronniehines
Verified CustomerEmployees Worked With
Patrick Carlson
July 24, 2020
Lori was great! She kept me updated daily as to what was happening with the repair. She made the whole experience a lot less stressful. l live 30 miles away and had closer dealership options but It was wort happening with the repair. She made the whole experience a lot less stressful. l live 30 miles away and had closer dealership options but It was worth the drive. I will buy my next vehicle from Stan McNabb because of her. Thanks again Lori👍 Mike More
by NapoleanD
Employees Worked With
July 23, 2020
Service department was courteous and pleasant to work with the two times that I have had my truck serviced. Have no issues. Will definitely continue to service my vehicle there. with the two times that I have had my truck serviced. Have no issues. Will definitely continue to service my vehicle there. More
by Keith
Employees Worked With
Patrick Carlson
July 23, 2020
I was on a road trip in the summer months with my family when the A/C in my truck went out. Patrick in service understood the stress of the situation and helped tremendously to make sure we were back on the when the A/C in my truck went out. Patrick in service understood the stress of the situation and helped tremendously to make sure we were back on the road in no time and hassle free. It's not always easy these days to find help when you're in a vulnerable position. I'm not from the area, but if I were, I'd be a service customer for life. More
by Rgriffin
Employees Worked With
Patrick Carlson
July 22, 2020
I arrived at 9 for my appointment and waited 3.5 hours for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $3 for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $377 from me for just a test and battery. Ripoff. I paid $116 for the battery and $20 to have it installed. Big difference there. plus received $19.25 back for core charge. I will not to be back to your dealership. More
by alaimon54
Employees Worked With
July 22, 2020
I cannot praise Patrick enough. We dropped our Ford Expedition off at the Ford dealer for AC not working and I picked my husband up in my 2003 Chevy SSR and as we left Ford dealer it overheated. We we Expedition off at the Ford dealer for AC not working and I picked my husband up in my 2003 Chevy SSR and as we left Ford dealer it overheated. We were 3 blocks from Chey dealer and waited 45 minutes to cool down and drove straight to Chevy. We explained to Patrick in service what happened and that we live in Hohenwald and he managed to get it diagnosed, checked my extended warranty, find a new fan in Nashville and into a rental car within 2 hours. That is exemplar customer service! More
by Kate
Employees Worked With
Patrick Carlson
July 22, 2020
I will never bring any of my vehicles here again poor service sorry management only worried about getting paid my cadillac was returned to me in worse condition. service sorry management only worried about getting paid my cadillac was returned to me in worse condition. More
by Maxwellg1976
July 20, 2020
The communication could be better. The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the job was done. More
by SLOUAL
Employees Worked With
July 20, 2020
Got an appointment the next day! Was provided transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estim transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estimate was very accurate! Very good service! More
by Ed
Employees Worked With
Patrick Carlson
July 17, 2020
Was pleased with service. Disappointed that tire wasn’t at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. More
by gfrankp
Employees Worked With
Patrick Carlson
