Stamford Hyundai Service Center

I’ve been waiting on the service manager to contact me for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting n for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting no answer in service center and texting with my service agent Luis who says he’s escalated and reminded the service manager but still no contact. Leaving me just waiting on something without driving all the way to dealership myself which it seems like I’ll have to do. More

Had a fantastic experience with the Stamford Hyundai Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me i Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me informed throughout the entire repair process. His professionalism and clear communication were greatly appreciated. A special thanks to Alex Zapata, the Parts & Service Director, for the follow-up and personal introduction. It’s clear that this team values their customers and takes pride in their work. You’ve earned a loyal customer—thank you for the outstanding service! More

I had an excellent experience at the service department! A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the p A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the process and made everything smooth and stress-free. Also, a big shoutout to Alex Zapata, the manager, for going above and beyond to get me in sooner than I expected. He was incredibly accommodating and made sure everything was handled with care. Great service all around! Highly recommend! More

We bought our car in November 2020 Hyundai Tuscon 2017. It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for a It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for all recommended service including major milestone services at 30k and 60k. It’s been a week without our vehicle and no communication from the dealership unless we call. Several attempts of no one picking up the call. Hyundai customer service experienced the same unresponsive behavior. No curtesy vehicle has been offered and has been a nightmare for us. Hoping for someone to respond and tell us what is going on with our car. Terrible customer service. More

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test after test after test. Avoid their useless no-serviced department More

Own a 2015 Hyundai Santa Fe sport and it got a P1326 code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day they turn the car on and code disappears and car runs normally, this is what I was told and I believe them. However they're attempt to drive the car to recreate the code wasn't working, they kept the vehicle for 2 weeks trying to do this and it did not work. They never called to share an update, they didn't explain anything they were trying to do, they didn't listen to our concerns, and they didn't explain what happens when you experience diagnostic code P1326. Only after I did my won research did I understand what was going on. At that point I knew the error code wouldn't come back with what they were doing and the car would be okay to drive, because when that code comes on the car responds by not accelerating so you don't further damage the engine. None of that was explained to me I researched that myself. Its possible they needed the code to return in order to do the repair under warranty. But I have family I need to get to work, my wife has to get to work, and we have two children that need rides. So just holding on to the car until the code came back doesn't work for me cause I was never offered a loaner so I had to rent a car out-of-pocket. Picking up the car the service advisor was not at all friendly or apologetic and acted as if I'm the one that has an attitude problem. I will make the effort to not return to this service center. I also do not recommend it to anyone else. More

I was at this place with my Hyundai Santa fe to fix recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. More

Sales has been great I had to take my car in for service to get the engine replaced, and no fault of theirs but it took almost 2 months to get the new engine. In the meantime there was a minor ding and som to get the engine replaced, and no fault of theirs but it took almost 2 months to get the new engine. In the meantime there was a minor ding and some scratches to the paint. They fixed it with no problem, but the service advisor Bryan could use some training in customer service. I sent a text, no reply, called he didn’t call back, and then when I called again was told he was on the phone. I highly recommend that he receive some additional training in customer service. The service manager Dragan was great, and I would recommend him to anyone. More

I have been going here for a very long time the service dept is great they have great communication with you and make you feel comfortable Jay is excellent he goes above and beyond he is phenomenal. dept is great they have great communication with you and make you feel comfortable Jay is excellent he goes above and beyond he is phenomenal. More