St. Pete Mitsubishi - Service Center

On January 8th, 2025, the truck was brought into the shop for a broken lifter. The mechanic determined that a new engine was indicated due to metal throughout the engine. The vehicle is covered under warrant for a broken lifter. The mechanic determined that a new engine was indicated due to metal throughout the engine. The vehicle is covered under warranty, so the mechanic worked with the warranty company to get coverage. However, they would only cover $3,610.52 for the new engine, but the engine was on a back order for at least one year. The other option was to have the engine rebuilt. My husband decided to move forward with the rebuild. This shop disassembled the truck and removed the engine; my husband transported the engine to Powertech Performance for the rebuild. During the rebuild, DOD, AFM, and VVT options were deleted. My husband picked up the engine once the rebuild was completed. During pick up, the engine was spun over more than 10 times in front of my husband. All bolts were marked with yellow and white paint to distinguish location, as well as tampering. Once the engine arrived at this shop on April 16th, 2025, my husband witnessed the mechanic remove the intake manifold before removing the engine from transport truck during without covering the intake ports. The shop was instructed not to start the vehicle, so the computers had to be reprogrammed to match the engine programming that was done during the rebuild. Cam stated that the engine installation would take two days to complete, however it actually them 9 days. On Friday April 25th, 2025, my husband and I picked up the truck and had it towed back to Powertech Performance to for the computers to be reprogrammed. On May 16th, 2025, Powertech Performance notified us that the computers were back and installed, but during setup the truck was started and instantly the engine began knocking and was shut off immediately. Powertech began to inspect the engine and removed the spark plugs and #7 showed severe engine damage from something within. Powertech then sent a borescope down the spark plug hole and piston showing damage to the cylinder walls, and cylinder head from a foreign object. In addition, several bolts were found missing from the engine compartment, back side of plastic intake manifold cover was cut, and the bolts on the intake were scratched (yellow and white paint was marked) and in different locations. Powertech had not touched the engine upon arrival since installation since the only thing that needed to be completed was computer reprogramming. When I brought this to Cam's attention, he stated "that the truck left the grounds running just fine." However, the mechanic and Cam were instructed to NOT start the truck as the computer needed to be reprogrammed to match the engine. Also, at the time of pick-up Cam instructed my husband to bring the truck back when it was done to ensure everything was running correctly since he was not able to start it. With that being said, how is it explained that the truck ran fine when towed of the lot? If it was started, why was the relay plug pulled and placed in the center console? In addition, with the DOD, AFM, and VVT being deleted then if it were started the truck would have run only on 4 cylinders miss firing and back firing. While speaking to Cam I asked for all documentation of service and communication with the warranty company, to which Cam denied stating "If you want it, have your lawyer come get it!" I wonder how this could have happened? I do not think the mistake was made on Powertech as they just tore it apart and put it back together. Why would they want to do it again? I am sure that they have other vehicles to work on. While reading the reviews on St. Pete Mitsubishi, I see that there are at least 3 poor reviews pertaining to service/repairs not done or done incorrectly just within the past year. My husband and I would just like the truck back in running order. The warranty did not cover the complete work for the truck to be rebuilt like a warrant should have. We have spent $7,322.62 already on fixing the truck & now we have to dish out even more $$ More