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St Johnsbury Buick GMC Inc - Service Center
St Johnsbury, VT
291 Reviews
291 Reviews of St Johnsbury Buick GMC Inc - Service Center
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June 04, 2020
I used to be very happy with the service but after being hit with an s as knits 900$bill with more than 50% going to labor was sticker shock to say the least. The service had been going down lately with pro hit with an s as knits 900$bill with more than 50% going to labor was sticker shock to say the least. The service had been going down lately with problems being brought to them only to be told “its hereditary“ and be sent away and then have to replace expensive parts after the warranty expired. Same with brakes when I asked them to pull them apart since they were getting older to make sure they were ok. They pulled the tires and did a visual inspection and told they were fine. short time later I’m being told all the brakes need replacing to the tune of about $1000. Up until these events I had been very satisfied. More
by DAVELUTHER
Verified CustomerEmployees Worked With
Evan Loschiavo, Kari Dexter
June 03, 2020
AWESOME There was a recall in regards to our truck, recd a call in regards to recall, instructing that it could be dangerous for us to use the FOB, until the There was a recall in regards to our truck, recd a call in regards to recall, instructing that it could be dangerous for us to use the FOB, until the update was done. The appointment was made within a very short time from the call, once we were at the dealership it service was done very timely. Service dept has always be friendly and things were done timely every time we have had to have work done. More
by KATHY.TESSIER
Employees Worked With
Jackie in service & the tech that worked on the truck
June 02, 2020
Did an awesome job of making my interior look brand new! Smells just like the day I brought it home. Totally going to make this a once a year annual cleaning appointment Smells just like the day I brought it home. Totally going to make this a once a year annual cleaning appointment More
by NICKIHELEN_23
Employees Worked With
Zack, Jackie
May 31, 2020
Recall Always a pleasure to work with St. J GMC. Clean waiting room. Fast service. Always offer refreshments. Clean bathrooms. Hope to get another truck ther Always a pleasure to work with St. J GMC. Clean waiting room. Fast service. Always offer refreshments. Clean bathrooms. Hope to get another truck there! More
by KRAZYKATZ
Employees Worked With
Service people
May 31, 2020
Quick to accommodate and responsible. I stopped in at the service desk on Thursday because I was experiencing brake pulsation. "What are you doing tomorrow morning?" I was asked by the wo I stopped in at the service desk on Thursday because I was experiencing brake pulsation. "What are you doing tomorrow morning?" I was asked by the woman scheduling appointments. Friday morning they diagnosed the problem, determined it should have been picked up at the recent service appointment, corrected the problem, and did not charge me for the service. Great staff, and outstanding customer service. More
by DCARTER36
Employees Worked With
Zac, Denise, Jackie.
May 31, 2020
2019 GMC Terrain I did not realize what a 2019 holdover was. I’ve since learned that it means it’s a piece of crap. Because of the COVID 19 my car sat for almost 2 m I did not realize what a 2019 holdover was. I’ve since learned that it means it’s a piece of crap. Because of the COVID 19 my car sat for almost 2 months. I drove to Florida and parked it for a week while visiting. When I went to get into it, my car was dead. I called AAA to come jump my car. They couldn’t do it. Come to find out, the cells in my battery were dead and I had to but a new battery to come home. When I told my technician she told me there wasn’t anything the dealership could do, I need to call GMC directly. So much for service after the sale. I probably won’t go back there and I definitely won’t recommend ST J Auto to anyone. More
by JoAnneChaloux
Employees Worked With
I don’t know the technician
May 30, 2020
Excellent service as always. Friendly efficient staff. Worth the 2hr travel time for service. Denise was very helpful getting my app to work so I could get my rewards. Worth the 2hr travel time for service. Denise was very helpful getting my app to work so I could get my rewards. More
by BETTY_WOS
Employees Worked With
Did not see above staff. 5 stars to the service department.
May 28, 2020
I have been a loyal St J Auto customer for sales and service for over 15 years. Their sales and service departments are excellent! Keep up the great work!! service for over 15 years. Their sales and service departments are excellent! Keep up the great work!! More
by GOODELLWALTER
Employees Worked With
Zachary Mayhew FIVE STARS!!!
May 27, 2020
Made it worse than when I dropped it off. Still waiting for my spare key ? Love my water stained headliner. They refused to put new one in after water ran in through the roof and was running in throughout for my spare key ? Love my water stained headliner. They refused to put new one in after water ran in through the roof and was running in throughout interior lights and switches. More
by TKTEAM88
Employees Worked With
Denieice , Evan Loschiavo, Kari Dexter
May 23, 2020
Reconditioning of my vehicle My car was like new when I picked it up. The appointment process was easy and the pickup was fast and easy. Everyone was friendly. My car was like new when I picked it up. The appointment process was easy and the pickup was fast and easy. Everyone was friendly. More
by POOKIEFLO.ROY
Employees Worked With
Zack, and Jackie
