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St Cloud Toyota - Service Center

Waite Park, MN

4.5
2,991 Reviews

2,991 Reviews of St Cloud Toyota - Service Center

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March 17, 2024

They got me in quickly and the work was done on time. My car is running great and they even dropped it off at my house after the were finished. More

by trichanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 13, 2024

I am very pleased with everyone I dealt with during the purchase of my new Tundra especially Trevor Jevne and Alex Darsow. More

by sufkadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Jevne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Darsow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 12, 2024

The detailing of my car was fantastic! It looks and smells great! Which was definitely a plus after a jar of garlic pickled asparagus had broken and leaked in the back of my highlander. More

by llhechtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 08, 2024

My last visit to Toyota left me frustrated and disappointed. I brought my vehicle in for tire rotation which was done, but I was not told my tires were way out of alignment. I found this out late More

by babybugrice
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistance service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

March 08, 2024

The Sales representative was very kind and helpful answering all our questions but we can't say the same about the finance department. More

by bhsal49
Recommend Dealer
No
Employees Worked With
Nate Stallings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Zirbes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our sales manager, Alex Darsow at 320-253-2581 at your earliest convenience.

March 07, 2024

Went in knowing what vehicle I wanted. Rick was helpful in getting us scheduled for a test drive and then putting the order for my new Rav4! Would highly recommend Rick and the team at xx. More

by Carla Fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Evens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

St Cloud Toyota responded

Thank you for the great review! Our xx. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

March 02, 2024

We like the immediate attention when we enter xx. Cloud Toyota. Great service department and and attention to detail. More

by gk1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Darnall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 01, 2024

service advisor was very kind and courteous. how ever the parts department was very rude, I had a part replacement on my Tundra that I had to wait for 4 months for the part to arrive and repla More

by xx.cloudtoyotaaccount.6mzvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Erlandson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our parts manager, Mark Bergeron at 320-253-2581 at your earliest convenience.

February 25, 2024

Brought car in for tire rotation. No issues with my car. Work was completed in timely fashion. More

by marcchopewell
Recommend Dealer
Yes
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

February 23, 2024

They were very backed up due to no fault of their own and they apologized and clearly felt very bad. They had a very tough and busy day that day. More

by tstrick22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

St Cloud Toyota responded

Thank you for the great review. We appreciate having you as a customer.

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