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St Cloud Toyota - Service Center

Waite Park, MN

4.5
2,991 Reviews

2,991 Reviews of St Cloud Toyota - Service Center

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May 01, 2023

Came in for 5000 mile service and issues with android auto. Service completed but android auto not fixed and service apparently did not know how to. Marvin G. Went out of his wY to help me, and we thou More

by KraigG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
May 03, 2023 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

May 03, 2023 -

KraigG responded

Well I'm not 100 percent happy cuz my android auto still is malfunctioning and service techs cant figure it out. Now Marvin, he went 100 % out of his way to help me, even though he didnt have too and i really appreciated that. The android auto system must have some issues

May 08, 2023 -

St Cloud Toyota responded

We apologize we were not able to figure out, but I'm still glad you had a good experience with Marvin.

April 29, 2023

Marvin did a great job. Communication was great! They took care of the vehicles issues as described. More

by Kevin241sell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
May 02, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 23, 2023

Great job finding the problem. Got it all covered under the warranty. No cost to me. Kept me up-to-date with the progress. More

by RMAYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Apr 24, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 22, 2023

They have always been very trustworthy and do a great job with very fair pricing. Their mechanics are excellent! More

by INTARSIAMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Apr 24, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer and look forward to helping you with your vehicle service in the future.

April 20, 2023

I purchased a new Toyota Tacoma from St. Cloud Toyota and the entire experience couldn't have been better. At no time did I feel pressured or rushed to make a purchase. I worked with Nate in More

by mike
Recommend Dealer
Yes
Employees Worked With
Nate Laudenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf
Apr 21, 2023 -

St Cloud Toyota responded

Thank you for the great review, Mike! We truly appreciate having you as a customer!

April 16, 2023

I had great service. Saint Cloud has always provided great service and is the only place I go. More

by gpsolien1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben, Marvin Graham
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer!

April 16, 2023

The service man were very polite and the waiting area was very comfortable, thanks for everything. More

by SERGIO-MALDONADO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review, we appreciate having you as a customer.

April 16, 2023

Maintenance was done on time. Car wash included! Thank You! In interacting with James on my checkout there was some confusion because of my extended maintenance plan and its expec More

by dan@danlemke.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Niemuth
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for the thoughtful review, Harold! We appreciate your business and look forward to working with you in the future.

April 16, 2023

Just did in previous text There really isn't more. He said to wait until my car reached the 25001 mile mark or Oct before buying a new maintenance agreement I knew this. More

by ADDICOTTS8339
Recommend Dealer
Yes
Employees Worked With
James
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for the 5 stars! We appreciate having you as a customer.

April 16, 2023

Zero interaction or greeting, zero customer service Told to sign with pressure and made to feel rude when I wanted to read what I was signing More

by agaqia@msn.com
Recommend Dealer
No
Employees Worked With
NA
Apr 18, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call the manager of the department you worked with at 320-253-2581 at your earliest convenience. The manager of our service department is Ben Becker, and the manager of our sales department is Mick Henkemeyer.

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