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St Cloud Toyota - Service Center

Waite Park, MN

4.5
2,991 Reviews

2,991 Reviews of St Cloud Toyota - Service Center

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September 28, 2023

I brought my car in to be detailed and it looks like it's brand new! After my 4 grandchildren had been in it for weeks, it definitely needed it! More

by llhechtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review. We appreciate having you as a customer!

September 23, 2023

Good dealership: Sales & Service. Rob Gable, Service Advisor was very helpful & courteous. Recommend them & have purchased numerous vehicles from the in the past. More

by clelandmike0136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

September 23, 2023

Was in a huge time crunch. Needed service work on my sienna van. Called everywhere in the twin cities and got the same answer everywhere (no). Then I called st.cloud Toyota and More

by Kendejarlais5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

September 22, 2023

Exceptional service department that will go above and beyond the service departments of other dealerships that I have dealt with. More

by Sarge
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

September 20, 2023

Great service and big problem and glad it was found. Not so happy w/ $!! Brakes are important!! More

by JGARTSTUDIO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

St Cloud Toyota responded

Thanks for the great review. We appreciate having you as a customer.

September 17, 2023

We had service completed, well done! However, usually you would wash the vehicle after service. The car did not get through the car wash this time - bummer! More

by gharren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Ploof
Sep 18, 2023 -

St Cloud Toyota responded

Thank you for the review and feedback. I will send your concerns to the service manager.

September 16, 2023

Check in process was very quick. We left Toyota during service process. I was notified both by text and email that our vehicle service had been completed and the price of the service More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

St Cloud Toyota responded

Thank you for the review and feedback. I will send your concerns to the service manager to them aware.

September 10, 2023

This dealership has had excellent salespeople on my past 3 vehicles and am looking to upgrade my Highlander XLE 2019 and am working with a new sales person, Adam Haffner... which seems like a very good fit More

by MLSMIEJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers’ lives.

September 07, 2023

They got me and are looking at my issue systematically rather than performing expensive diagnostics. They were looking after my interest and poscketbook More

by wakemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Erlandson
Sep 08, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 07, 2023

Had my Rav 4 in 3 times for a leaky a/c. On the 3rd try to repair the a/c the technician left the a/c drain hose on the inside of the car. This in turn flooded the inside of the vehicle. More

by bjmmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker at 320-253-2581 at your earliest convenience.

Sep 12, 2023 -

bjmmg responded

I called Ben Becker back on 9/9/23 to discuss my review. He had his phone on “do not disturb” so I left a voice mail and a number so he can call me back. I have not heard back from Ben yet at this point. I am still open to discussing my situation. It is unfortunate that I have to keep leaving these reviews to get a response.

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