Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
440 Reviews of St. Cloud Subaru - Service Center
Sort by
December 13, 2021
Twice they have refused to honor a warranty on my vehicles. This last time they charged me 175 to look at my 2021 car, refuse to warranty the part and did absolutely nothing to fix the problem. The s vehicles. This last time they charged me 175 to look at my 2021 car, refuse to warranty the part and did absolutely nothing to fix the problem. The subaru mechanic tries to tell me there are 4 filters to replace but when I call subarus parts department there is only one filter. The subaru mechanic tried to tell me it was a big expensive job to replace the parts. My mechanic had the job done in an hour and charged me 75 dollars. The one filter was 50. So it cost me 125 to get it fixed some where else. I have stopped and called twice to get answers from the finance guys as to why my warranty wasn't honored. They are always "busy" and never return a call. Maybe use them for oil changes if you can't get in anywhere else. Otherwise steer clear of the service department. They are only looking to rip you off. Don't bother with any warranty through subaru because they won't honor it. Heaven forbid you have a complaint because they won't help you or call you back. The service department wanted me to schedule my 30k mile check up to keep my warranty in force. For nearly 700 all they were going to do was replace my front differential fluid and brake fluid and look at some stuff. 700.... to keep a warranty that they won't honor in force. What a joke. More
by Becky
Employees Worked With
Tech 143
June 18, 2021
Took my Subaru in for service with no damage and they returned it to me with damage to the hood, rear bumper, tire and rim. The service manager just gives me the run around and makes excuses. returned it to me with damage to the hood, rear bumper, tire and rim. The service manager just gives me the run around and makes excuses. More
by tami.sanchez
Employees Worked With
Matt Service Manager
January 18, 2018
Taking care of business From the time I pulled in, Steve was right on target making sure everything was taken care of so I would get in and out in a timely manner. Steve doe From the time I pulled in, Steve was right on target making sure everything was taken care of so I would get in and out in a timely manner. Steve does a great job making sure his customer needs are taken care of. He is a important addition to the team. More
by jfaiella
Employees Worked With
Steve L
December 06, 2017
Regular Service Work I like having the ability to go online for appointment scheduling. I appreciate the friendly and prompt service I received when I arrived for my appoi I like having the ability to go online for appointment scheduling. I appreciate the friendly and prompt service I received when I arrived for my appointment. I liked that they review the service the was performed and answered my questions. More
by Donna
Employees Worked With
February 27, 2017
Quality If you're looking for a new or even the used-car there is no better place than Saint Cloud Subaru to get one they are fantastic I have not found anyon If you're looking for a new or even the used-car there is no better place than Saint Cloud Subaru to get one they are fantastic I have not found anyone better and believe you me I have spent a lot of money at car dealerships More
by Nicole
Employees Worked With
Tommy
January 07, 2017
Great service on My Outback! After driving 3 hours on icy roads and having my 2017 Outback sliding all over the road I called the service dept. to check on getting an alignment. T After driving 3 hours on icy roads and having my 2017 Outback sliding all over the road I called the service dept. to check on getting an alignment. The service adviser was very helpful and professional. I got scheduled in the very next day. The alignment was done and the trip home was very enjoyable thanks to them getting the problem fixed right and in a tight time frame with my schedule. I also received a complimentary car wash which was unexpected but very much appreciated. More
by Daniel S.
Employees Worked With
Service Advisor
December 21, 2016
Best Service St. Cloud Subaru has always been the absolute best for service. Knowledgeable, friendly, helpful, accommodating, really on top of updates, etc. -- ca St. Cloud Subaru has always been the absolute best for service. Knowledgeable, friendly, helpful, accommodating, really on top of updates, etc. -- can't be beat! I always talk highly of them and recommend them whenever possible. They treat me, and my Outback :), like family. Thanks so much St. Cloud Subaru!!! More
by jeanne75
Employees Worked With
Jaime
December 20, 2016
Quick service I did not have an appointment because I had other plans. However, I had a dead battery and they took my SUV in right away and had it done in less tim I did not have an appointment because I had other plans. However, I had a dead battery and they took my SUV in right away and had it done in less time than they had estimated. More
by wpgranny
Employees Worked With
Don't know
October 05, 2016
Great service and friendly help Awesome friendly shuttle service to wherever we wanted to go and picked us up. Seemed happy to do it and not put out at all. Made the service time a Awesome friendly shuttle service to wherever we wanted to go and picked us up. Seemed happy to do it and not put out at all. Made the service time a chauffeured to dinner event, service done before we were and picked up when we were ready. More fun than and inconvenience for us. More
by Jules
Employees Worked With
Not sure
