St. Cloud Subaru - Service Center

A very pleasant experience every time we have our Outback in for routine maintenance. Alex went above and beyond to help us. Cole is like a family member to us. in for routine maintenance. Alex went above and beyond to help us. Cole is like a family member to us. More

I have been loyal to St. Cloud Subaru for many years. I have a lot of confidence in both Sales and Service. I have referred many individuals. Many who I referred have purc Cloud Subaru for many years. I have a lot of confidence in both Sales and Service. I have referred many individuals. Many who I referred have purchased from St. Cloud Subaru and now are loyal members of the St. Cloud Subaru family also. Thank you for taking such good care of us all. You make it easy to refer you to anyone. More

You have to know the exact problem when you check in because the mechanics do not seem to know how to trouble shoot or are not given the time to trouble shoot but if given a known part to replace they d because the mechanics do not seem to know how to trouble shoot or are not given the time to trouble shoot but if given a known part to replace they do a good job. We had a squeal when driving so when we brought it in they replaced the rear brakes with Subaru brakes on 6-14-2023 then after picking up the car and driving it home we still had a squeal so we scheduled another service appointment and they replaced the front breaks with Subaru brakes on 6-29-2023 and that fixed the issue. The funny thing is that on 3-18-2023 they did a multi-point inspection and they said the breaks were good and we only put on 2,542 miles from the multi-point inspection to when they replaced the rear brakes on 6-14-2023. We feel the replacement of the rear brakes (pads & rotors) for $376.08 was a waste because it did not fix the issue and the brakes were still good. In addition during the 6-14-2023 service visit we had them look at getting the ac fixed. They replaced an o-ring in the line from compressor to condenser then preformed and evac and recharge. The ac worked kinda when we picked up the car but on the 1hr drive home after about 30 minutes the kinda cool air stopped and was blowing out warm air. This cost $342.32 and did not fix the ac issue. We were going on vacation so we needed got rental car so we had air conditioning. Recently on 12-16-2023 we had scheduled a service call to have an air bag check lite looked into that my wife had seen. When I took it in the air bag check lite was off but only a passenger air bag lite was showing and I was shown by the service tech that the passenger air bag light showing on and off was normal whether or not a person was sitting on the seat or not. Later when my wife said that the air bag light that she saw was not showing I called and asked the service manager if they could diagnose the air bag issue and they said without the air bag light being on they had no way to diagnose the issue. Well this morning my wife started the car and the air bag check light came on again. This could be a big safety issue if the air bag exploded while my wife was driving and to only be able to diagnose it if the air bag check light is showing seems like a poor competence to diagnose a problem especially considering it could be a safety issue. Now we will need to schedule a service appointment again and concerned by the time we can bring the car in and if the air bag light goes off we will get the we cannot do anything again and it is an hour drive to their shop for us so not so easy to just drop by when the air bag light goes on again. More

Trent was great. Listened helped with decision. Appreciated being able to have rental car to use Listened helped with decision. Appreciated being able to have rental car to use More

Subaru has an excellent customer service, their staff is very friendly and professional, they explain in detail what concerns the maintenance or problem of the vehicle and the mechanics working with excelle very friendly and professional, they explain in detail what concerns the maintenance or problem of the vehicle and the mechanics working with excellence. That is why I trust Subaru and I recommend it 100% without a doubt. One more point in favor, their waiting room is very nice, they also have an area for children. More

Erik was awesome with helping find me a Legacy and making sure it had everything I wanted! I highly recommend him and St Cloud Subaru! sure it had everything I wanted! I highly recommend him and St Cloud Subaru! More

Very friendly, good service. Bummed tire rotation isn’t just included with an oil change since it is recommended by technicians and Subaru itself. Why is it an extra charge? Bummed tire rotation isn’t just included with an oil change since it is recommended by technicians and Subaru itself. Why is it an extra charge? More

Super awesome. Love how you guys get me in quick. Every time I’ve called I can get my car in that night or the next day. Love how you guys get me in quick. Every time I’ve called I can get my car in that night or the next day. More

long wait- you may be under staffed. Thats all I have to say on that Thats all I have to say on that More

Ben rates a TEN for outstanding service as do the mechanics. In 5 years we've always been appreciative of work and service well done. mechanics. In 5 years we've always been appreciative of work and service well done. More