St. Cloud Subaru - Service Center

Brought car in. Service person checked me in and advised where to wait. They said they would let us know when they were done or had an update. After 45 minutes I wen Service person checked me in and advised where to wait. They said they would let us know when they were done or had an update. After 45 minutes I went to the service person who was talking with 2 other employees. He advised me that the radio update would take about an hour and they were only open for 30 more minutes. He said I could bring it back on Tuesday. That’s when there next appt was available. I offered to leave it there and pick it up in the morning after the updates were done. He agreed. I had just had me car in 2 weeks ago because the window tracks were dirty and the window wouldn’t go up. And had an oil change about a month prior. With all the expensive oil changes one would think that updates might be checked at that time and with wanting to change the air filters at each oil change the stated common issue of dirty window tracks might be checked with the regular maintenance service. As your time is valuable and expensive. Mine is as well. I would appreciate thorough maintenance done to save trips in. I am curious why the service person was talking to his coworkers and not advising me on my care progress ? More

Professional, customer friendly, clean, quiet, comfortable environment, comfortable chairs, tv on an appropriate channel (food network) comfortable environment, comfortable chairs, tv on an appropriate channel (food network) More

My salesperson is great to work with. She listens to all my concerns and gets right on them. She listens to all my concerns and gets right on them. More

This is my 2nd Subaru from St Cloud Subaru. The coffee/tea and snacks make for a pleasant waiting experience. The coffee/tea and snacks make for a pleasant waiting experience. More

Always excellent customer service. They go out of their way to answer any of my questions, keep me updated on status of my vehicle. I won’t go anywhere else. I will say this is my They go out of their way to answer any of my questions, keep me updated on status of my vehicle. I won’t go anywhere else. I will say this is my third Subaru, and every dealer I have deal dealt with has always been friendly, polite, and exceptional service. More

Staff are great, friendly, and knowledgeable. My service was fast and my car is running great. Pay all of them more! My service was fast and my car is running great. Pay all of them more! More

Service and parts staff are very approachable, professional, and courteous. I will continue to do business at this dealer. professional, and courteous. I will continue to do business at this dealer. More

I drive 2-1/2 hrs to have my Outback serviced in St Cloud. The staff are incredible. Alex explained everything in detail and was very efficient and friendly. Even though I didn't work with Callie to Cloud. The staff are incredible. Alex explained everything in detail and was very efficient and friendly. Even though I didn't work with Callie today, she took the time to come over and say hello. Alex and Callie take extra time to treat customers well. They are the reason that I have been making the 2-1/2 hr drive for even an oil change. The mechanics/technicians do a fabulous job on my vehicle so kudos to them, also. Please treat Callie and Alex well so they stay! More

Every thing went well. I was treated very well by the staff at St. Cloud Subaru I was treated very well by the staff at St. Cloud Subaru More

they do very good work but wish they would have gone over the remote starter a little better i thought it was just hold but it was tap twice and hold on the third time the remote starter a little better i thought it was just hold but it was tap twice and hold on the third time More