St Charles Toyota - Service Center

very satisfied with the service; not so much with the prices. that was way too much for fixing an air conditioner prices. that was way too much for fixing an air conditioner More

Ordered a set of mud gaurds for my Camry 2-3 weeks ago. Made an appointment a few days later over the phone to have them installed. Called today (the day before the appointment) to verify the time. No ap Made an appointment a few days later over the phone to have them installed. Called today (the day before the appointment) to verify the time. No appointment in the system. I guess they are getting a set of mudguards back then, and I'll find another dealer that actually does what they are supposed to do. More

Bob Pearson was fantastic! He was thorough throughout the entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendh entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendhammer were also kind and efficient. I would recommend this dealership to all my friends. This is the fourth car purchase between my immediate and extended family from St. Charles Toyota. More

SHADY DEALERSHIP - Incompetent Techs & Service Mgr I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. They didn't even go as far as to check the speakers as I was told that this was a common issue in the Corolla. So a few days later I called back and stated that I was still having the same issues and I returned and was told they would check the wiring and the speakers. Supposedly they didn't find a issue and they sent me on my way. So I gave it more time and the same issue. I was told by the Service Manager Ryan that if I take to another dealership and the issue was the speakers he said they would cover the cost. They also damaged my tinted windows while they were working on the door speakers near the window. I took my car to another Toyota dealership and right away they checked and said it was the speakers. So now St. Charles Toyota does not want to pay for the repairs to be done although I paid them for a service that was never completed. So as this story goes along, Phillip the CRM gave Toyota Corp a different story and they still want me to come out of pocket for something they should have repaired in the first place. Will never go back there again nor will I recommend them for anything. They have lost a customer for life!!!!!!!!!! More

Saturday service My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me an My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me and ask if he could help. I asked if they could help me, he checked and asked if I had 45 minutes to wait. They got it in,checked it over reviewed the inspections and washed it in the 45 minutes he stated. About as quick as I could image for oil change and tire rotation without notice. I would suggest trying his service team out. He was very courteous to us. More

I had a horrible experience at this dealer. Like Sarah H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my dash. They ran diagnostics, did an oil change and some recall work on the rear suspension. They did not have the part to fix my original issue so they ordered it and sent me on my way. When I left I had FIVE warning lights on. Since my part was due in in the next day or two I figured I'd let them know when I came back. When I got to my next appointment they found the new problem but wouldn't take responsibility for it. I insisted they fix it no charge and ended up being asked into a side office. I was basically interrogated like a common criminal and put on the defensive. They gave me $50 off of the new $400 repair. Over the next few days I talked to the Toyota National Hotline, another Toyota dealers service manager, and an online Toyota mechanic w 30 years of experience. They all said the same thing, St Charles Toyota (specifically RON BLUM the service mgr) is being dishonest with you! I WILL NEVER DO ANY BUSINESS THERE AGAIN! More

Both Michael Elf (owner's son0 and Ron Blum Service Manager are very unprofessional. Both these men treat customers poorly. Workmanship is questionable. Did work and did not stand by their work. Aft Manager are very unprofessional. Both these men treat customers poorly. Workmanship is questionable. Did work and did not stand by their work. After being treated poorly and told to take my business some where else - I did. I would like to report, I took my business to Schaumburg Toyota. Very nice on the phone. Great service. I would never buy a car or have service at St Charles Toyota. Don't waste your money or time with them. Check out Schaumburg Toyota if you want to be treated the way customers should be treated than ripped off by St Charles Toyota. More

If you're lucky, Tony will be the first person you deal with when you come in for service. He is both knowledgeable and a good guy to get the straight scoop from. Most service items have been dealt wit with when you come in for service. He is both knowledgeable and a good guy to get the straight scoop from. Most service items have been dealt with in a professional manner. When a question has arisen the greeter (I know there's a better way to describe them but I can't think of it) has resolved in to my satisfaction. Have been bringing my Celica here for many years and am very satisfied with the service provided. Will probably but my next car from this dealer. More

I bought a brand new 2010 Toyota Prius and before I hit 20,000 miles I had to replace all four tires. I paid for that. Now my car has 60K miles on it and the drive unit went out. Because the warranty is 20,000 miles I had to replace all four tires. I paid for that. Now my car has 60K miles on it and the drive unit went out. Because the warranty is only 3 yrs/36k miles they are refusing to help in any way. I don't feel if I buy a brand new car I should have to worry about putting $3k into it. I have called the dealership many times to try to get a answer they hardly ever return my phone call. I have been in a loaner car for almost 4 weeks before they finally told me. We will not be doing anything to help you. More