St Charles Toyota

Very straightforward, no pushing to buy. I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all ti I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all times. I recommend Bob Pearson at St. Charles Toyota if you’re looking for a pre owned car. More

Emma has been absolutely amazing over the past several months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois and I would never recommend any of them. St Charles Toyota is a gem. St. Charles does NOT markup any of their vehicles, all packages are optional, Emma collected my documents and got me pre-approved for a loan before the Prius even came... I was in at the dealership for about an hour before driving away in my new car- that is how quick and painless my experience was. Other Toyota dealerships had me sit there for over an hour wasting my time just to discuss the possibility of putting a deposit down on a car (ex. said MSRP and I filled out paperwork and then when I was going to put my deposit down, there was suddenly a 3k markup with a required 3k package for more oil changes and windshield protection). Will not even go back to that dealership for service; there is no way someone who has worked at a dealership for 18 years does not know that they mark up their cars-so she was trying to get me excited and hope that I wanted the car bad enough to throw down another 5-6k. Another Toyota dealership stated that they did not markup their cars, so I asked if there was a required package and the women said yes-4k.. so they mark up their cars. Overall, St. Charles was the nicest, most honest, to the point dealership. I never felt like I was being scammed or forced to buy anything extra; they simply told me my options and I said yes or no and we all moved on. I will drive 30 miles to St. Charles for anything I need even though there are at least 4 Toyota dealerships that are closer to me. I cannot say enough good things about St. Charles and I am so thankful for Emma and all of her help; this dealership knows the CORRECT way to gain LIFE LONG customers. More

Emma was awesome during our test drive and was so kind when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've exper when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've experienced. We felt taken care of and not pushed at all. Super happy with the experience! More

This was hands down the best dealer experience I have ever had. Amazing staff, timely transaction and no dealer “adjustments”. Choosing St. Charles Toyota was the best decision I made when purchasing my ever had. Amazing staff, timely transaction and no dealer “adjustments”. Choosing St. Charles Toyota was the best decision I made when purchasing my car. More

Dealing with St. Charles Toyota was a very positive experience. No pressure to buy add one, very professional and knowledgeable staff, I didn’t feel pressured to make Charles Toyota was a very positive experience. No pressure to buy add one, very professional and knowledgeable staff, I didn’t feel pressured to make a decision. Bob Pearson was very helpful and pleasant to work with. Darrick in the finance office was efficient and I didn’t have to wait to complete the necessary paperwork. More

Bob was very flexible with my schedule. This was my first time purchasing a car at dealership. Transaction was very quick and fees seemed straightforward. Thank you Bob. This was my first time purchasing a car at dealership. Transaction was very quick and fees seemed straightforward. Thank you Bob. More

Bob was an amazing salesman and his assistance both made the experience for my wife and I sure that getting the Highlander was the best choice. I highly recommend this dealership for anyone looking for a ne the experience for my wife and I sure that getting the Highlander was the best choice. I highly recommend this dealership for anyone looking for a new, certified pre owned car. More

Started the online purchase that Toyota offers at some dealers. Dealer reached out to me the next day I let them know when I would be in, they greeted me and we sat down and discussed everything. Took a r dealers. Dealer reached out to me the next day I let them know when I would be in, they greeted me and we sat down and discussed everything. Took a road-test and completed the transaction. Total time spent was 2 hours. That was excellent as at some dealers they try to keep you there all day. Everyone I dealt with were very nice and helpful. I would recommend everyone to use the online purchase option. It works very well. Again everyone I dealt with provided great service. Being in the car business for over 30 years I am very aware of how things need to be for a good customer experience and they delivered that . More

100% Transparent is their motto. The actions of the dealership and their employees say something different. After weeks of constant communication (sales rep even contact me to confir The actions of the dealership and their employees say something different. After weeks of constant communication (sales rep even contact me to confirm I was still interested in vehicle), they sold a vehicle from under me. I offered to put a deposit down too! When I called to find out why they did not honor their agreement, the manager told me it was because of where I lived. This is a called geographical discrimination. Obviously the Alf family does not practice what they preach! More

Friendly, helpful and efficient. I will buy from them again when the time arises for me to do so. I will definitely recommend to friends and family! Bob Pearson is great! I will buy from them again when the time arises for me to do so. I will definitely recommend to friends and family! Bob Pearson is great! More