St. Charles Chrysler Dodge Jeep Ram

completely scam artist. Had a jeep repaired there for a leaking sunroof, less then a year from buying the vehicle. Tell you that everything must be replaced on the sun roof, and it will be covered by the w leaking sunroof, less then a year from buying the vehicle. Tell you that everything must be replaced on the sun roof, and it will be covered by the warranty only to owe 1,000 dollars because they only cover half. Then have you go home to notice at home that they did physical cosmetic damage to the vehicle. You call them back to only have them say, "Oh I meant to tell you that. We ordered the part." Also, They give you back a car with jobs that were suppose to be completed, but were not. The light in the back of the jeep was suppose to be fixed, but of course it was not. Complete scam artist never buy from them. More

Excellent service, low pressure, very friendly, one of my best times buying a new car in the last 25 years, great dealership, would highly recommend, Bill in financing was fantastic, great attitude, Bob my best times buying a new car in the last 25 years, great dealership, would highly recommend, Bill in financing was fantastic, great attitude, Bob my sales pro great job... More

Cruz was great! Bent over backward to keep us happy. Would definatly do business with them again. I highly recomend them. Not pushy at all. Would definatly do business with them again. I highly recomend them. Not pushy at all. More

Great experience. Found a good price and they worked with us. Would definitely go back. Friendly and everyone was very personable and made sure that we were satisfied us. Would definitely go back. Friendly and everyone was very personable and made sure that we were satisfied More

No BS. Very informed and involved with the sales process. We were straight forward with what we wanted. These guys did everything they could to make it happen and they did. From naperville worth process. We were straight forward with what we wanted. These guys did everything they could to make it happen and they did. From naperville worth the drive. More

My wife and I felt led to check out a Patriot that had everything we wanted. They were currently running a "dealership sale" on this specific model, which put it in our price range. The sale was completel everything we wanted. They were currently running a "dealership sale" on this specific model, which put it in our price range. The sale was completely legit. We previously went to Ziegler which advertised a sale, but yet we were not eligible and hardly anyone, if anyone, qualifies for. They are a waste of time. We were blessed that Cruz met us right off the bat. We had read reviews of other sales agents here requiring all sorts of info just to look at the car. Cruz gave us space and left to get the keys; allowing us time to ourselves to really look the Jeep over. Cruz dressed different, looked different, talked different than every other agent there; in a very positive way. At the end of the day, we bought the car. It was not exactly the price we wanted to pay, but I believe they were fair and I trusted Cruz to get us as close to the price that we needed. I highly recommend Cruz to anyone looking to buy a new car. I cannot vouch for the used car deals that they have, but we are very blessed to have met him and to have our Jeep. Bring on the snow! More

We were recently in the market for a used vehicle. We were told the first night we visited that the car we were interested in was $17,999. We made 2 visits to the dealership after the test drive, as we w were told the first night we visited that the car we were interested in was $17,999. We made 2 visits to the dealership after the test drive, as we were interested. We made the decision to go buy the car on a Saturday, which was wasted entirely. Early that day we asked to put the car on a service lift for further inspection. They agreed to this, and we soon found the 2008 Mariner had an oil leak. To make it better their in house service manager agreed to this crank seal issue, which caused the oil leak! We weren't too happy with this, and we asked our salesman if the repair would be made before we purchased the car. Rich then went to his manager to work the pricing. He came back and told us the price was $18,999! This was after he told us 2 days earlier the price was $17,999. They increased the price $1000 because we found the mechanical issue/oil leak. We then asked him how the price increased, and he proceeded to lie to us and say that was the price all along. He then said the car we were looking at was too much car for us and let us walk out the door. I believe they did this because they knew they were at a loss if they had to make a repair. I hate the fact that there is this stigma against car salesman and dealerships. But, St Charles Jeep/Chrysler/Dodge lives up to this bad reputation. They are liars and dishonest about the cars they are selling. And the worst part about it is after the fact we made a call to the General Manager,Carlos, and he lied again about the price (which was listed for $17999 online) and told us there was no mechanical issue with the car, after their mechanic agreed to the fact! Buyer beware to anybody in the market for a used car, they will try to screw you over. I will never buy a car from this dealership, and I wouldn't recommend anyone else does! I feel sorry for anybody that gets suckered into buying their lemon cars. More

Worked with Bob Dale and made a deal with e-mails on a new Grand Cherokee. The price on the new car was very good and the trade in was fairly priced. The deal was about $1300 better than my local dealer. new Grand Cherokee. The price on the new car was very good and the trade in was fairly priced. The deal was about $1300 better than my local dealer. Drove 165 miles to pick up car. The new Jeep was setting in front ready to go. As I drove to the dealer I anticipated there would be some reason to hear "we cannot honor the deal." There were NO hassles, everything was very smooth. I would recommend this dealership as they were very professional. More

Excellent overall we were searching for a new SUV. Picked the grand cherokee. They were very quick on negotiating price and explaining options, knowledgable of the vehicle, allowed us to drive severa Picked the grand cherokee. They were very quick on negotiating price and explaining options, knowledgable of the vehicle, allowed us to drive several without a salesman. They gave us an excellent price and the best trade in allowance of any dealer we talked to. At the final signing of the papers there was an issue with the final price that they resolved in a matter of minutes. I would buy from them again. More

This was by far the absolute worst experience I have ever had attempting to purchase a used vehicle. I arrived with my trade-ins late on a Saturday afternoon and was unable to reach an agreement on price an had attempting to purchase a used vehicle. I arrived with my trade-ins late on a Saturday afternoon and was unable to reach an agreement on price and subsequently left the dealership. On Monday afternoon I received a call from the salesperson that assisted me and asked if we could revisit the deal. After 4 phone calls we verbally reached an agreement and I confirmed the price and stated that I would be in later in the day to finalize the deal. I again called one hour prior to leaving for the dealership and confirmed price and terms. Upon arrival at the dealership I waited 2 hours, only to be told that they could not live with the pricing they had agreed to over the telephone. The manager that had signed off on the pricing could not be found so I was forced to speak with the used car buyer, who ultimately did not have decision making authority. Although my Carfax and Autocheck was clean, I was told that "A BMW DEALERSHIP" told them verbally that the car was in an accident, which was a fabricated statement. It became immediately clear that there was activity on the vehicle I was attempting to purchase, as the internet price the next business day was increased by $1000.00. I certainly do not begrudge a dealership the ability to maximize profits, but I do not beleive it is a good business practice to make a deal, have a customer drive 15 miles, sit for 2 hours and then fabricate information so that they can walk away from the deal they made. On a positive note, my salesperson Christian and his counterpart James were extremely professional and attempted to make the experience comfortable. More