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St. Charles Chrysler Dodge Jeep Ram
St. Charles, IL
582 Reviews
St. Charles Chrysler Dodge Jeep always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 1611 E Main St to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 582 reviews
July 13, 2024
Came here to buy my first car! Everyone we talked to was extremely helpful and made the experience easy, fast, and easy to understand! Sarah especially made the entire process quic Everyone we talked to was extremely helpful and made the experience easy, fast, and easy to understand! Sarah especially made the entire process quick, easy, and understandable. Even gave plenty of amazing advice for a young inexperienced buyer like myself. I couldn't imagine a better place to buy my first car. Thank you Sarah! More
by OSancheZ
Employees Worked With
Zuhri Thahir, Sarah Cavish, Szymon Bak
July 06, 2024
Welcoming. Kind. Knowledgeable. Hospitality. Flexibility. Honorable. Professional. Respectful. Informative. Caring. Are just a few qualities I can think of that Kind. Knowledgeable. Hospitality. Flexibility. Honorable. Professional. Respectful. Informative. Caring. Are just a few qualities I can think of that describe my interactions with staff. Wonderful team. More
by Martinik11
Employees Worked With
Zuhri Thahir, James "Jimmy" Jaskoske
June 18, 2024
I strongly dislike car shopping but this dealership made it easy. No pressure and seems fair. I would recommend them both, our salesman and the dealership. it easy. No pressure and seems fair. I would recommend them both, our salesman and the dealership. More
by kheidrich34
Employees Worked With
James "Jimmy" Jaskoske
May 28, 2024
Great experience! Jimmy was very helpful and made the process very easy. Excited for my new car! Jimmy was very helpful and made the process very easy. Excited for my new car! More
by jennalewey2000
Employees Worked With
Other Employees :
Zuhri Thahir, James "Jimmy" Jaskoske
May 20, 2024
Won my business back Respected my time and treated great. I Will definitely use them going forward I Will definitely use them going forward More
by Pandkernst
May 13, 2024
3rd deal I’ve done with STC Jeep and will definitely not be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team! be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team! More
by Adam kunz
Employees Worked With
Other Employees :
James "Jimmy" Jaskoske, Jeff Jaskoske
May 06, 2024
This was by far the WORST car-buying experience I have ever had in all my years of buying cars. Dan, our salesman, was very nice, personable, professional and seemed genuinely concerned about our budget a ever had in all my years of buying cars. Dan, our salesman, was very nice, personable, professional and seemed genuinely concerned about our budget and wanted to try and get us the best deal. We also met Alexis, who was nice and tried her best but by the time she got involved, it was too late. There was a third person, male, who got involved in our interaction but I never got his name because I was too upset at the time. We made 3 visits to this dealership and brought our vehicle in this last trip so they could appraise the vehicle. Let me start there. We were never asked ANYTHING about the car. The staff jotted down mileage, year of vehicle and just asked if we had recent service done, that was it! They never asked details, i.e. additional feature, details of recent service done. Then they come back with an offer that was well below KBB. They refused to budge on increasing the value of the trade-in even when I told them I could get $1500 more at another dealership. Next issue was with the actual price of the vehicle. The misleading part is that they give you the MSRP and do not mention AT ALL the "add-ons", that THEY chose to put on the vehicle, until you question it. Then, you question the dealership "add-ons" and they make it seem like they were necessary for the protection of the vehicle....NOT NECESSARY! Their way of "saving" you money is by offering coupons for the 2nd application. Whoever our salesman was going back to with counteroffers would NOT budge at all on the price of the vehicle. Instead, he would just extend our financing out to 7 YEARS and say "You got a GREAT deal". Is he kidding??? This dealership does not care at all about its customers. They are hoping that their customers are uniformed, don't pay attention to details, and have no interest in negotiating price. My guess is most of their customers are in that category....we are NOT suckers!! I told Alexis that we were no longer interested in purchasing a vehicle because her manager was unwilling to work with us on the price. So I told Alexis to give us back our car keys, can't believe dealers still use this "trick", and we were done. Well, a third person comes over to us with our car keys then sits down. He says, "I will give you what you are asking for the trade-in." I told him it was too late and we were done dealing. He then seemed surprised about the whole previous interactions and acted like he knew nothing about what had transpired. I explained to him that we were no longer interested in the car and did not care to hear his offer. He then "played victim" and asked, "Why are you so mean?" Seriously??? This is what a manager says to a customer? I then proceeded to tell him, "It should not take 4 attempts for them to finally agree to one request of ours and I was mentally exhausted from the previous back and forths." As we were walking away he then says to me, "Maybe you are the reason it took 4 tries." EXCUSE ME!!?? He is blaming ME for their failure in finalizing. That is the worst thing a manager could say to a customer. Lastly, when you are sitting in the showroom it is like a dance club in there with dance music blasting overhead. Then, when someone purchases a car, they turn the music up louder and shoot confetti into the air like a game show. I have been purchasing cars for about 40 years and this is the absolute worst experience I have had and the worst dealership I have ever encountered. Unless you have money to burn and don't care about being deceived or not listened to, then stay far away from this dealership. It is a shame too, because, with descendants of Al Piemonte running it you would think the customer service would be better than it is. More
by PB
Employees Worked With
Dan Dittusa, Alexis
