St. Charles Chrysler Dodge Jeep Ram

This is the second truck I got from here,the first time the person who helped me at that time didn't know nothing about trucks. But this time Sarah Cavish showed me that she knew the product she is selling the person who helped me at that time didn't know nothing about trucks. But this time Sarah Cavish showed me that she knew the product she is selling. Great job! More

I usually hate buying cars for many reasons, but this experience was actually very positive. From the minute I walked into the dealership, I was greeted by a manager who quickly put me in touch with one experience was actually very positive. From the minute I walked into the dealership, I was greeted by a manager who quickly put me in touch with one of the sales person, Frank. Frank was knowledgeable, helpful, and he actually listened to what I needed. The process went very smoothly, and I am extremely happy with my car. More

I thought I had found my new future car online, but it was a 6 hr drive away. I contacted the dealer and spoke a salesman. I explained my situation and asked for pictures and videos of the vehicle, and he was a 6 hr drive away. I contacted the dealer and spoke a salesman. I explained my situation and asked for pictures and videos of the vehicle, and he gladly complied with my special requests. I placed all my ducks in order by contacting my credit union and insurance company for the imminent purchase. On arrival, I was gladly welcomed in a friendly manner. The vehicle was somewhat washed and parked by the front door, awaiting my inspection. It looked perfect at a distance, but then upon closer inspection, there were dents and flaws. Why was I not made aware of these. The vehicle was only a year old with under 10k miles. Ok, some blame goes to the previous owner, but how does a dealership not fix simple issues that could cost them a sale. Yea, I probably could have just bought the vehicle and done the approx $1000 of repairs myself, or the dealership could have done it pre-sale for a fraction of the price. I understand it's a used vehicle and some of the repairable issues might be acceptable to others who have no problem dropping $60,000 for an already damaged semi-new vehicle but not me. I guess the bigger issue I have is that I was not advised about the damage prior to making a 12 hr round trip. The dealer tried playing as if they were unaware of damage I easily pointed out. I'm sure they pointed out the same damaged to the previous owner when they purchased it for resale. Or maybe a simple car porter caused the damage, which the responsibility still falls on the dealership to fix the damage. It appeared that the dealership just wanted someone to physically visit with hopes that the damage is not noticed or maybe overlooked by an impatient customer. The truth is I probably would have happily completed the purchase if I was told ahead of time of the damage and also given a slight reduction in the asking price. Out of principle, I chose to take the "L" and walk away. I'm writing this to hopefully save someone else from going through the same frustration I encounter today, and the 1 star is well deserved. More

This was my first visit to STC CDJR. My Ram was not operating correctly. Despite the shop being very busy, they were able to diagnose the problem and fix it within 24 hours. Everyone My Ram was not operating correctly. Despite the shop being very busy, they were able to diagnose the problem and fix it within 24 hours. Everyone was very friendly and pleasant to work with. More

The service department is very responsive and helpful. Bryan is great to work with. I had a very good experience with some warrantee work on my Jeep. Bryan is great to work with. I had a very good experience with some warrantee work on my Jeep. More

Oil change and tire rotation was quick and easy. Joe from Service was super courteous. Joe from Service was super courteous. More

The service manager was very helpful and assisted us with our next appointment for issues covered under warranty. our next appointment for issues covered under warranty. More

Repeat customers. We feel we got a great price for our new Pacifica and a fair price for our Dodge Caravan trade-in We feel we got a great price for our new Pacifica and a fair price for our Dodge Caravan trade-in More