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Springfield Nissan - Service Center

Springfield, MO

4.8
1,792 Reviews

1,792 Reviews of Springfield Nissan - Service Center

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January 31, 2022

The dealership is great and the people are great. The issue comes down to service appointments and wait times. I was in this am at 9 for a scheduled state inspection. I waited 2+ hours and was told my t More

by Lovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grey Brunson
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Feb 01, 2022 -

Springfield Nissan responded

Good morning. We are very sorry to hear of your disappointment with your service visit. I did speak with my Service Manager as well as your Advisor. They explained that your car is fairly dated and the inspection had to be extra thorough to make sure that everything required to pass inspection did pass inspection. Unfortunately, this did add extra time to the appointment. We were sorry that in the end, we had to fail it due to the brake light. I apologize if this was not explained to you in more detail so that you would know what was going on. You are right, we certainly did not need to perform the 36 point inspection twice in one day, so we are sorry for that. As far as the follow up visit, when you arrived the technician that performed the original inspection was out and that same technician has to perform the follow up inspection. I do believe there may have been some miscommunication with the scheduling and our technician's schedule for that day. We definitely understand your overall frustration and understand these circumstances are aggravating to you, our valued guest. I am happy to offer you $20 off of your next scheduled oil change to help make up for this. If you are interested in my sending you a gift certificate for this service, please either reply here or reach out to me at 417-882-3838 Ext. 1130. If you prefer email: cgainer@youngbloodauto.com Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 29, 2022

Always on top of maintenance and repairs in a timely manner. Been using the service for over 12 years. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Springfield Nissan responded

Thank you for continuing to be a loyal part of our Youngblood Family. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 28, 2022

Prompt, helpful, thorough. Price has increased, but I Prompt, helpful, thorough. Price has increased, but I guess that is the times of 2022. More

by vnicoll1947
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Springfield Nissan responded

Thank you for letting us know Andy did a great job during your recent visit. Unfortunately, prices have gone up a bit. We continue to appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 28, 2022

Austin & the rest of the employees were great! Explained everything to me & made sure I knew exactly what was being done to my vehicle. More

by Rebecca.a.hancock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Dillard
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Jan 28, 2022 -

Springfield Nissan responded

Thank you for letting us know Austin did a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 26, 2022

I like that you can make appointments online ahead of time instead of calling them. More

by psyche.jobless_0q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dillard, Grey Brunson
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Jan 28, 2022 -

Springfield Nissan responded

Thank you for letting us know that all went well with your visit. We are glad you like the online scheduling option. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 24, 2022

They were able to figure out what was wrong with my nissian and were kind through the process. More

by Daisy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dillard, Grey Brunson
Report | Print
Jan 25, 2022 -

Springfield Nissan responded

Hi Daisy. Thank you for the 5 Stars and for letting us know our Nissan Team did a great job during your recent visit We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 16, 2022

If I could leave zero stars, I would. This dealership lacks communication and do not treat their customers well. More

by gybarbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Springfield Nissan responded

As I mentioned in the review on the other social media site, we are happy to visit with you further if you want to reach out at 417-882-3838. I do see that this unit is in our inventory so I want to think we were able to come to some sort of understanding, otherwise you would not have done business with us. I am sorry if you are still unhappy and am more than happy to visit with you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 15, 2022

They took very good care of me and took very good care of my car. More

by Joynthemorn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Dillard
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Jan 17, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 13, 2022

The customer service here is unmatched. The staff is extremely personable and they make sure to keep in contact about updates. They go above and beyond with their customers. I will never go to another d More

by Lylalove1233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for taking the time to let us know Chase and our Nissan Team did a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

January 13, 2022

This is my first service at Youngblood Nissan dealership, I will be using them again. More

by Debra.keelan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Dillard
Report | Print
Jan 17, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

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