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Springfield Nissan - Service Center

Springfield, MO

4.8
1,792 Reviews

1,792 Reviews of Springfield Nissan - Service Center

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April 04, 2022

The service technicians are great and Andy always insures my car is well taken care of and that my concerns are addressed. More

by MariS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2022 -

Springfield Nissan responded

Thank you for letting us know that you had a positive experience with our service department. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

April 04, 2022

I visited them to have some maintenance on my car. They were kind as always. I was very satisfied with their service. More

by Daisuke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grey Brunson
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Apr 26, 2022 -

Springfield Nissan responded

Thank you for letting us know that you had a positive experience with our service department. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

April 01, 2022

I was passing through town on my way from Arizona to Iowa and my cruise control quit working and I went into the Youngbloods and they looked at it and they fixed it and sent me on my way and it didn’t take o More

by exterra2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2022 -

Springfield Nissan responded

Thank you for letting us know that you had a positive experience with our service department. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 30, 2022

We had to pay $150 for them to tell us yes your car is having a transmission problem we don't know how to fix it. If you have the option to go anywhere else do it. More

by Rcash3891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Springfield Nissan responded

Hello Rex. My name is Connie Gainer, Nissan Owner Loyalty Manager here at Youngblood. I am sorry you are upset about your son having to pay for the 1 hour of diagnosis on his car. I do believe this may be a case of miscommunication. The $150 was for the time spent by our technician doing the Nissan recommended ECM update, testing the line pressure and test driving. Unfortunately, we could not get the car to throw any codes by doing these things. As your Advisor explained, he did not want to start recommending new parts and certainly not a new transmission. Not only would that be expensive, it would not be covered by any warranty if no codes would come up. Your son brought it in with a jerking complaint. There was no check engine lights or anything else. Nissan recommends that once the ECM update is done and the lines are tested that your son continue to drive for a while longer to see if the problem continues. I do want to mention as your Advisor explained, if the check engine light comes on at any point, no appointment necessary - bring it straight back here during business hours and we will get you in right away. Also, we would not charge a 2nd diagnosis fee if that happens. At that point, the extended warranty should step in and possibly we could even get the first diagnosis fee recovered if everything aligns just right going forward. We certainly want to take care of your sons car, we just have to follow the proper channels. We in no way want anyone upset or to have hard feelings. At this point, we just have to be able to pay the technician for his time as I'm sure you can understand. If you would like to visit further on this, please feel free to reach out to my Service Manager, Shawn Hamilton at 417-882-3838 Ext. 1161.

March 25, 2022

This dealership is veey service oriented. Andy does a great job of taking care of me everytime. More

by pk55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Andy did a great job. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 24, 2022

We really appreciate the expert assistance from our service advisor, Chase Wells. He always provides excellent guidance and thoroughly answers any questions we have. The service technicians are profe More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Elliott
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Mar 24, 2022 -

Springfield Nissan responded

Hi Sherry. Thank so much for the 5 Stars and for letting us know that Chase and Patrick did a great job. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 23, 2022

I would like to thank Connie in management and shaw in the shop for doing everything they could to make my visit and my repair service as pleasant and affordable as possible Thank you for rectifying the s More

by mokid1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Connie Gainer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

Springfield Nissan responded

Hello Rex. Thank you for updating your previous review. It was a pleasure visiting with you and meeting you in person. Thank you for allowing us to make a negative situation positive. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

Mar 25, 2022 -

mokid1965 responded

Thank you connie. My review isnt the best but just know you almost lost a customer and potentially a consumer of new cars in the future for i have become pretty loyal to Nissan vehicles and i plan on purchasing at least two more for my daughters as they become old enough for their first car or truck Id feel confident in keeping my girls safe in a dependable Nissan Thanks again Sincerely Rex A Groves

March 22, 2022

Very friendly and helpful. I would come back. Wait was too long other than that all is ok More

by Johnny509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rabadan
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Mar 24, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 22, 2022

Treat you like family Eve if your Nissan was not purchased from Youngblood! Easy to schedule service appointments. More

by EW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you and are happy to have you as a part of our Youngblood Service Family. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

March 21, 2022

Fantastic dealership all around! Everyone in service/parts is highly knowledgeable and very kind. I don’t plan on ever taking my Frontier anywhere else for service! More

by husbandoftawni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know you had a great visit. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

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