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Springfield Nissan - Service Center

Springfield, MO

4.8
1,792 Reviews

1,792 Reviews of Springfield Nissan - Service Center

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August 15, 2022

Great help, happy faces! I will say I was disappointed in how long it took to get a tire rotation. 9am drop off and picked it up at 4pm More

by Bagwellalyse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler was the name on the paper but chase and some other guy as well
Aug 15, 2022 -

Bagwellalyse responded

Great help, happy faces! I will say I was disappointed in how long it took to get a tire rotation. 9am drop off and picked it up at 4pm

Aug 25, 2022 -

Springfield Nissan responded

Good morning. Thank you for your feedback. We are sorry to hear your service took longer than expected. Please know this is never our goal and we sincerely apologize. We know future visits will be much smoother. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 15, 2022

Everyone is always very friendly and professional. I got an oil change and tire rotation and it was done in less than an hour! More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian 5 stars !
Aug 25, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know your visit went well. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 13, 2022

The service was great and fast. I would recommend them. Enjoy the time you are there. More

by Wlansdown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grey Brunson
Aug 25, 2022 -

Springfield Nissan responded

Thank you for the 4 Stars and for letting us know your visit went well. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 12, 2022

Andy always does a great job serving my car. I feel like I am always in good hands? More

by ncopeland1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know your visit went well. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 11, 2022

Too much information at the time of pick up. Summarize what needs to be done. Service agent Forgot oil change when asked then told my wife that I didn’t ask for it. I clearly remember telling th More

by brianandmistyfrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will not name
Aug 11, 2022 -

Springfield Nissan responded

Hello. We are sorry to hear of your disappointment. Your Service Advisor is fairly new, so he is still learning the process of going over the multi point inspection results. We are also sorry to hear of the oil change miscommunication. Of course, we respect your desire to shop around and go elsewhere, but please know we will do our best to earn your business and trust going forward if you choose to return to our dealership. We appreciate your feedback and will use it for training. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 09, 2022

I trust them to tell me the truth and to do what is best for my vehicle. More

by Mrs. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for placing your trust in us. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 08, 2022

Every person I encountered in the service area was very courteous and polite. Blake listened to my concerns and communicated those to the service tech working to provide me with the best information to m More

by Drcy621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake and Adam - no one else spoke directly with me.
Aug 09, 2022 -

Springfield Nissan responded

Thank you for letting us know our Nissan Team did a great job during your visit. We appreciate you. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 07, 2022

I really like and trust their service department. They provide a detailed report of all systems of the car and their current status which enables me to plan ahead for service that will need to be co More

by Megshryock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars. We appreciate you very much. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 06, 2022

First, I am not Ronn. I am his spouse, Vivien. You serviced my car, you should send the survey to me. More

by Vivien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Springfield Nissan responded

Good morning, Vivien. Our sincerest apologies. If you would message me with your last name, phone number or last 6 of VIN, I will definitely update the service record. You can email me directly at cgainer@youngbloodauto.com Sincerely, Connie Gainer Nissan Owner Loyalty Manager

August 06, 2022

Shawn, was amazing with honoring the deal offered to earn our business. As a small car lot, we want to do good, honorable business and he earned our Nissan business. Adam was funny and efficient, even after More

by My Car Guy Auto Group
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Vega, fresh fish service advisor, cashier
Aug 09, 2022 -

Springfield Nissan responded

Thank you for the 5 Stars and for taking the time to let us know how great our Team did during your visit. Not being able to finish your coffee because we completed the work so quickly is definitely a negative we will gladly take. We appreciate you and look forward to seeing you during your next visit. Sincerely, Connie Gainer Nissan Owner Loyalty Manager

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