Springfield Nissan - Service Center

Customer frustrated yet again !!!!!!!!!!! i usually do not write reviews but John Youngblood customer service is poor to bad. this is the second time dealing with these people with negative i usually do not write reviews but John Youngblood customer service is poor to bad. this is the second time dealing with these people with negative response both times. first with saleman joe not ordering a spare tire like was in contract before i signed papers for a kia sportage 2017 . i had to walk in go to parts and ask if my tire was here . which was promised within 3 days . gentleman told no tire been ordered.. oh not right thing to tell me ... i insisted to talk to owner - manager . lets say i wasnt very happy ... had to wait on tire oh they wanted to charge me ha it was on contract. i called corporate to complain.. so here i am again frrustrated with a warranty issue with my airconditioner blowing hot air. took in tuesday aug 22, 2017 . david told me had to order part ok fine with , said be thrusday or friday for part to get here. they would call me!!!!! when came in . ok thrusday came friday came nothing . here it is wednesday aug 30. i called on my lunch phones rang and rang numerous times . i hung up thinking i dialed wrong number nope right number. i called back lady answered this time ask for parts . ask if my part was in he said yes it is in . omg!!!!!!! called right back rang 3-4 times prompt came in dial extension you need left message , to call me. here it is 530 ., no return call. i had enough . called kia corporate told them what going on . they called hmm they got through . got noah on phone explained to him why wasnt i called back when part came in to schedule appointment to get warranty done.. he didnt know, hmmmm . again . He said phones hasn't been working, really just a excuse .. Isn't this their job to call me back ? He asked when would I like to bring in i said very serious oh maybe last Thrusday , Friday , Saturday , Monday Tuesday , Wednesday ... My point is i wasn't called .........i asked why is a customer having to call your corp to get help and then you guys to check on part and schedule appointments when that is not my job . im not on payroll .!!!!!im so frustrated with this service and people in this dealership . now. duly marked with corp and noah . my car is fine everywhere else and i better not get down road after getting my car worked on and find lets says brakes goes out head lights dont work etc my point is better be 100%, when I drive off lot . I am not paying for your service screw ups!! There will not be 3rd time with you guys!!! So stay tuned take my car in aug 30 to get worked on .. Is this customer service any one would want??? I bought 2 new kia from these people , I would think I would get great service .. I have to pay excessive amount out for oil changes from these people I would think I would get discount since bought from them nope .. corporate wants me to call them back after picking up my car today .. bad experience!!!!!!!!!!!! More

Having trouble with USB plug-in This was a great dealer. My service tech, Craig Andrieo did a good job explaning everything. I was having trouble (and still am) with my USB. It wo This was a great dealer. My service tech, Craig Andrieo did a good job explaning everything. I was having trouble (and still am) with my USB. It worked fine for them. I have purchased a new cord, after trying 3 others. It works off and on. Disappointed that it was not replaced. Craig said he had to work hard to keep from charging me which I totally appreciated. However, the car has 10,000 miles on it so I would have been a little upset if I had been charged. More

Routine Scheduled Maintenance The Youngblood folks know our 2012 Quest and always know what preventive maintenance will keep it running well. Never a problem getting scheduled in t The Youngblood folks know our 2012 Quest and always know what preventive maintenance will keep it running well. Never a problem getting scheduled in to the service center and they always explain the status of the vehicle and what it needs. More

Great service. This was my first experience at Youngblood Nissan Dealership. Everyone was very helpful and professional. The waiting area was great with plenty of s This was my first experience at Youngblood Nissan Dealership. Everyone was very helpful and professional. The waiting area was great with plenty of snacks, coffee and water. They even washed my truck after they serviced it. Great experience. Thanks to all the employees. More

30,000 mile maintenance + regular service I am very pleased with service and attention given to my questions by my Service Advisor, Chase Wells. This visit was for my 30,000 mile maintenance I am very pleased with service and attention given to my questions by my Service Advisor, Chase Wells. This visit was for my 30,000 mile maintenance service + routine regular service and it was done in a timely fashion. Also, Chase helped me by finding some discounts allowed for the service as it was a very costly maintenance service. I appreciate his carefully explaining the details to me, so that I can understand the process and necessity of the items needed. My only complaint would be that when my car was ready to go, it had been washed, but still had lots of bugs on the front. That just didn't measure up to excellent customer service. If they are going to wash it, seems like it should be clean when finished. Chase had them take it back and it was returned in much better condition. Also, there was no sticker in the window to remind me of next service. I realize the computer on the car does this now, but I am accustomed to having the sticker. They did put one in place when I requested it. It might make one question the overall quality of the service if the little things are not up to par. More

EXCELLENT SERVICE DEPT! CHASE IN SERVICE IS ALWAYS GREAT! GREAT DEALERSHIP , GREAT PEOPLE! HIGHLY RECOMMEND! THEY TREAT YOU LIKE FAMILY AT THIS PLACE. NICE CLEAN FACILITY , CHASE IN SERVICE IS ALWAYS GREAT! GREAT DEALERSHIP , GREAT PEOPLE! HIGHLY RECOMMEND! THEY TREAT YOU LIKE FAMILY AT THIS PLACE. NICE CLEAN FACILITY , AND THEY GET YOU IN AND OUT IN A TIMELY MANNER. More

Return for Service From the time I scheduled my appointment, arrived at the dealership and left after service, all of the staff was friendly but professional, courteous From the time I scheduled my appointment, arrived at the dealership and left after service, all of the staff was friendly but professional, courteous and punctual. The work I requested was done in a timely manner and notice a couple of things that needed to be done at no-charge. Only high quality service professionals can do that! My service adviser Daniel Chitwood always kept me abreast of what was going on with my truck. I couldn't have been more pleased with my experience! More

above and beyond i asked for a seat to be complimentary vacuumed and they did the whole floorboard too! The work was completed in less time than they quoted and a free i asked for a seat to be complimentary vacuumed and they did the whole floorboard too! The work was completed in less time than they quoted and a free car wash is always a perk in my book! More

Excellent service Just had my new vehicle there for it's first service and everyone I spoke with were very pleasant and did a great job. The initial bill came out showi Just had my new vehicle there for it's first service and everyone I spoke with were very pleasant and did a great job. The initial bill came out showing synthetic oil when it only had the Nissan recommended oil put in so took a few minutes to get that straight which was no big deal however the young lady in the cashiers office took $10.00 off the bill for the wait. Hadn't expected that and it was a very kind thing to do. They also washed the vehicle which also wasn't expected. We'd just returned the day before from a trip of 3997 miles on the vehicle from start to finish so my next stop was going to be a car wash. Great job to all there and thanks. Jerry More