Springfield Nissan - Service Center

No service after the sale. We brought our car in during warranty period 2 issues were going on... their service dept denies nothing is wrong one one issue ( which was sensor n We brought our car in during warranty period 2 issues were going on... their service dept denies nothing is wrong one one issue ( which was sensor not working properly, the other issue was the hood was out of alignmen, they put a bandaid in that issue. I mean all they did was put what looked like a round rubber disk under the hood, and it just kinda wobbled in its place, another words it was securely tight fight. Well after the hood was opened to have it serviced for the oil change it came off. Now our car is 3 yrs old, as of last November but only has 30k miles on it. We called with our complaint and we called consumer affairs at Nissan. Springfield agreed to fix only the hood, but get this... this time they sent it a body shop to fix the hood. But their service dept and service dept Mgr wanted to make me and my husband very aware of how Spfld Nissan went out of their way to satisfy us.. we responded " ... well if had been done correctly the first time while under warranty, I guess we would not have needed this " special" service". I called the body shop where they sent it to, and asked what was done to the hood to correct the issue. They said they had to readjust the fender to be able to align the hood correctly. As far as my sensor stopping me in my tracks for no reason, well as before they said nothing is wrong, although since warranty time, not only did my car lighty lock up again, but SINCE I came home from their 'special" after warranty service, I have another waring light light on my dash.. This one is in my RPM cluster. So I have a car with 30k miles, that sometimes hesitates driving down the road/hwy, I'm hoping one day it doesn't just stop completely with other traffic. And PLUS as of today I have my " out of windsheild" warning light on with a big yellow warning light, And another sensor/warning light now lite up in my RPM cluster. 2 service guys at Spfld Nissan advised me to turn off my sensors completely if the lighted up dashboard is bothering me. Wow... really??? And during this ordeal... the service guy repeated himself like 3x advising how it costs thousands of dollars to fix the computer stuff in this car. Really??? Gee whiz I didn't know that, especially when all this was listed on the sticker price when we bought the brand new. Well here is what my husband and I think happened. The car may have been damaged during the shipment and delivery to the dealership, causing these issues. Reason for this theory? Well perhaps as the car was being loaded / unloaded off the delivery trucks/trailers the front passenger side hit something just enough to mess up the fender causing the hood to be out of alignment and causing some malfunctioning of the car computer, maybe loosened something or cut something. And it's seems very strange to us that after the service dept had our car for a few days, they had time to sabotage the computer system, and maybe that's why I have another warning light on my dashboard. I work long hours, my husband works away from home, it's difficult for me to keep other appointments, watch the grandkids etc and keep going to service dept at Spfld Nissan for hours at a time. Beware, I'm sure everybody is nice and polite when you're purchasing a car, and I'm sure the are friendly when you get your one single free oil change But not nice and polite after the sale to fix an issue.. More

Chase is an awesome service rep. He is always helpful. Kept me updated on the status of my car. Having been a manager at T-Mobile, Albq. NM. Chase is an employee that I would wan He is always helpful. Kept me updated on the status of my car. Having been a manager at T-Mobile, Albq. NM. Chase is an employee that I would want on my team. Chase covers courtesy , knowledgeable, caring and politeness. Actually I would hire on the spot! More