Springfield Ford Lincoln - Service Center

I have been bringing my fleet car here ever since I began working with my company, for all its service needs. Joe has been the first face I see when I walk in the doors of springfield ford every time I have working with my company, for all its service needs. Joe has been the first face I see when I walk in the doors of springfield ford every time I have come back. He sets me up with appointments, whether they be last minute or far in advance, always. He has helped me with multiple random but last minute minor "emergencies" involving my fleet car, and always keeps me well informed on what is going on and why. He is incredibly knowledgable and is always smiling and enthusiastic. It is obvious that he truly loves working with his customers, and that is why I continue to come back! More

This was my second bad experience with the service department. It took me three trips there to get the work done after my first contact. I knew exactly what needed to be done before I went because m department. It took me three trips there to get the work done after my first contact. I knew exactly what needed to be done before I went because my regular mechanic had done the diagnosis. On my second trip he said I didn't really have to be there. They were supposed to diagnose the problem on the second trip, but they never took the car into the shop. He initially told me on the phone that it would be fixed on the third trip but then it became obvious that it wasn't going to happen. They were finally so embarrassed about it that they got me a rental car to finally complete the job. I was never given a call back when he said he would, I always had to call. I felt sorry for the technician who did the job right but was stuck in the middle. The only good thing was that the job was completed under warranty. I will do my best to never go back there again. More

I recently purchased a used 2008 Ford Tarus from another dealership and I wanted to get some general maintenance done on my new car. My wife scheduled an appointment for me and the service was excellant. Th dealership and I wanted to get some general maintenance done on my new car. My wife scheduled an appointment for me and the service was excellant. They were so nice and easy to talk to about my car. More

Personel went out of their way to repair and service my truck as cheaply & quickly as possble. Springfield Ford is highly recommende by this customer. truck as cheaply & quickly as possble. Springfield Ford is highly recommende by this customer. More

The radio in my 2001 Mercury stopped working and I brought it in and Greg was able to get it fixed at a good price and in a reasonable amount of time. I was very pleased with the outstanding service t brought it in and Greg was able to get it fixed at a good price and in a reasonable amount of time. I was very pleased with the outstanding service that was provided. More

THE APPOINTMENT WAS SET UP TO HAVE BRAKES LOOKED AT BECAUSE BRAKE LIGHT WAS COMING ON & OFF--IRONICALLY THE NIGHT BEFORE, THE CAR STARTED OVERHEATING & ON THE DRIVE OVER TO THE SHOP THAT MORNING THE CA BECAUSE BRAKE LIGHT WAS COMING ON & OFF--IRONICALLY THE NIGHT BEFORE, THE CAR STARTED OVERHEATING & ON THE DRIVE OVER TO THE SHOP THAT MORNING THE CAR STARTED MAKING A HORRIBLE NOISE--NO PRIOR WARNING OF ANYTHING ELSE WRONG BESIDES POSSIBLE BRAKES. WHEN JOE MERTZ FIRST CAME TO TALK TO ME AFTER CAR WAS LOOKED AT--IT DIDN'T LOOK GOOD. I HAVE A 2000 TAURUS, WHICH I LOVE & HAVE ALWAYS KEPT UP WITH THE MAINTENANCE. THE THOUGHT OF POSSIBLY HAVING A BAD MOTOR,& HAVING TO BE FACED WITH THAT DECISION RIGHT NOW, WHEN TIMES ARE SO TOUGH WAS OVERWHELMING. JOE WENT BACK TO TALK TO THE MECHANIC & WE DECIDED THAT I WOULD LEAVE THE CAR FOR A COUPLE OF DAYS TO DETERMINE FOR SURE IF MOTOR WAS BAD BEFORE EXTENSIVE WORK WAS DONE. JOE TOOK CARE OF CALLING ENTERPRISE FOR A RENTAL CAR & GOT ME TO WORK QUITE QUICKLY & ALSO CALLED THAT DAY TO GIVE ME "WONDERFUL" NEWS---MOTOR WAS NOT BAD. THEY DID THE OTHER WORK & I HAD THE CAR BACK THE NEXT DAY. MY THANKS TO JOE & TO SPRINGFIELD FORD---I AM VERY GRATEFUL. More

I purchased my 2011 Fusion in May. That whole experience was fantastic. Tom Devito was the gentleman who sold me the car and it was a perfect car for me. I love it! It is the very first Ford I have ever was fantastic. Tom Devito was the gentleman who sold me the car and it was a perfect car for me. I love it! It is the very first Ford I have ever owned, and I couldn't be more pleased with the entire experience. Today, however, I damaged a wheel cover at the car wash. Afraid that the damage could result in a problem with the tire, I immediately drove to Springfield Ford to have them take a look at it. I was helped promptly by Greg. He got my car in right away, in spite of the fact that I had no appointment, and a very nice young man named Matt worked on the car. Coincidentally, I had an appointment for an oil change two days from now, but they took care of that while the car was in the shop, saving me another trip back on Saturday. I was in and out in 1 hour with all the work completed, and the car looking brand new again! I am recommending Springfield Ford to everyone I know who is in the market for a new car--buy a Ford and buy it at Springfield! This is the way a company should do business!! More

Anthony and his service team,especially Joe really have it going on . They exemplify the team concept. they respect each other and pass that respect to the customer. I know my experience was top notch for it going on . They exemplify the team concept. they respect each other and pass that respect to the customer. I know my experience was top notch for myself and I can sense the professional atmosphere in the entire department . I have many years in customer service. More

Joe Mertz is Customer Service!!! I can not express how delighted I am with the service he provides. Joe is always very friendly and extremely helpful, he is always a pleasure to deal with. I highly recomm delighted I am with the service he provides. Joe is always very friendly and extremely helpful, he is always a pleasure to deal with. I highly recommend if you need to have your car serviced that you have it done at Springfield Ford. Hopefully, you will have the pleasure to work with Joe - if so you will be hooked on Springfield Ford for all your service needs. More

Justin Darabant was very attentive, informative and none-pushy. I enjoyed my experience and will tell all my friends and family to ask for Justin. none-pushy. I enjoyed my experience and will tell all my friends and family to ask for Justin. More