Springfield Ford Lincoln - Service Center

Great Job Steve Ahern I had a negative experience with a service employee. and as i was leaving. Steve Ahern passed me in the lot, and asked if he could help me. 5 minutes I had a negative experience with a service employee. and as i was leaving. Steve Ahern passed me in the lot, and asked if he could help me. 5 minutes later he fixed my very simple problem. i would like springfield ford to recognize the outstanding employee that they have here. It was not Steves job, but he took it upon himself to not let a customer walk away angry. All of my future visits will be through Steve. More

Great Service Steven LaMonaca is the best service manager in the business. Competent, knowledgeable and customer oriented. I trust all my cars to Steven LaMonaca! T Steven LaMonaca is the best service manager in the business. Competent, knowledgeable and customer oriented. I trust all my cars to Steven LaMonaca! Thanks Steve! More

Excellent Service (Jim Nespoli) Service Manager, Jim Nespoli, has helped me on several occasions and he is the BEST manager I have dealt with in ANY industry. He always puts his cust Service Manager, Jim Nespoli, has helped me on several occasions and he is the BEST manager I have dealt with in ANY industry. He always puts his customers' needs first. Ford is extremely lucky to have a person with his knowledge and character on their team. Jim listens to his customers and works with what fits their schedules. I have even called him in urgent situations and he has been able to fit me into a completely booked schedule. Again, Jim is the best there is and his competence is second to none. Any and every company would benefit from him being apart of their team. Thank you Jim. More

Above and beyond service ! I gave soringfield ford service center the rating I did because of a Gentlemen named Calvin. After a long work day I went to pull away from the job.( I gave soringfield ford service center the rating I did because of a Gentlemen named Calvin. After a long work day I went to pull away from the job.(Im a carpenter/contractor and had a total blowout. Went to change the tire and another service center had lost the key for the spare tire on my 2017 f250. I was blocking an alley so had to drive on the tire a couple miles over to Springfield Ford. Calvin was the first person I saw when I came in and I think he saw the look of exhaustion and frustration on my face. I had purchased the tire care package when I bought the truck. He said leave him the truck for the night and he will call me when it's ready. While I was there I had inquired about an extra key for the f250 because they have a chip in them. Again Calvin said I will let you know when I call you back. Long story short Calvin called me back the only cost was for the new key he had made. They replaced the key for the spare tire installed a new tire realigned it and fixed the damaged rim. The tire care had covered the costs. I was expecting a big bill and a few days without my worktruck. So I just wanted to thank Calvin and his team at Springfield ford! More

Excellent Sales & Customer Service I have dealt with Bob Flick for a few years now. He is an excellent sales rep & has great customer service. I have my family members going to him no I have dealt with Bob Flick for a few years now. He is an excellent sales rep & has great customer service. I have my family members going to him now & they just got a new Ford Explorer & Fusion because of Bob!! He is definitely an asset to Springfield Ford. More

Great Knowledgeable Staff I have been dealing with Springfield Ford for the past few years since I opened up my shop. The staff in the wholesale department is very knowledgeabl I have been dealing with Springfield Ford for the past few years since I opened up my shop. The staff in the wholesale department is very knowledgeable and very helpful. I have had a few vehicles that were hard to look up parts for. The staff was able to email ford and get back to me in a timely manor. I have also had many parts delivered to me and the drivers were very helpful. I would recomend this dealership for anyone who is looking for parts. ALL the staff will go above and beyond for what is needed! More

Great experience. John Houston the best Springfield does excellent body work. I purchased my Lincoln from them. The experience was awesome. Then a month ago someone almost totaled it. Jo Springfield does excellent body work. I purchased my Lincoln from them. The experience was awesome. Then a month ago someone almost totaled it. John Houston and his crew fixed my car good as new. John was very polite and helpful. More

Always Top Notch Service & Price Brought my car here for my annual inspection. To no surprise, I was treated with the utmost respect. Given the most respect by everyone I encountered, Brought my car here for my annual inspection. To no surprise, I was treated with the utmost respect. Given the most respect by everyone I encountered, and walked out with a safer car, for an excellent price. Once again, far exceeded my expectations. Exactly why I will only bring my car here, and why I am bringing my mom's car here in January. It's about trust. More

Trustworthy I started taking my car here about a year ago. My car is older and needs some work. I tend not to trust many people when they inspect my car as I feel I started taking my car here about a year ago. My car is older and needs some work. I tend not to trust many people when they inspect my car as I feel it's a target for expenses. Joe Mertz was able to pinpoint only what I needed to have done. Called me and worked through the findings and cost. Never tried to pressure me. I trust that he is keeping me safe and working with me on prioritizing what to fix first. When I picked up my car two weeks ago, he assured me he would continue to work with me on getting my issues resolved. He made me feel like he was for me, and not a buck. Great guy. Great team. I'll continue to bring my car to him because I know I can trust him. More

Ford Lincoln knows Nissians Too Had a great experience getting my car serviced. The process was quick, easy, and the customer service was very friendly. Paul updated me on my car in Had a great experience getting my car serviced. The process was quick, easy, and the customer service was very friendly. Paul updated me on my car in a matter of hours, and my car was ready by the end of the day. More