Springfield Ford Lincoln

I initially spoke with a sales person to test drive a I initially spoke with a sales person to test drive a Lincoln Town Car since I had a coupon for a $50.00 debit card from the Auto Show in Philadelph I initially spoke with a sales person to test drive a Lincoln Town Car since I had a coupon for a $50.00 debit card from the Auto Show in Philadelphia. I was unable to continue the test drive since I had not received an email from Lincoln corporate to show the dealer and only had a post card from Lincoln. I then decided to leave since I was not able to obtain this debit card. However, I wrote to Jim Thomas, the owner of Springfield Ford/Lincoln and I had an immediate response to my request. I received a check in the mail for $50.00 in lieu of the debit card. I then met with Mr. Thomas and we developed a relationship based on his excellent customer service followup. Since then, I have tested several models of the Lincoln inventory, however, they were not able to obtain a 2011 Lincoln Town Car with the factory installed options that I desired. Since this is the last year that the Town Car was being produced. I have driven the Lincoln MKS, the Lincoln MKT. I have not test driven the Lincoln MKX or the Lincoln MKZ as of yet. I have had excellent communication with Jim Thomas and his General Sales Manager, Steve. We are still reviewing my options since the Town Car is no longer available to me. The owner, Mr. Thomas and the dealership in general does extend itself in making sure that I am completely satisfied with my experience. Sincerely, Doug Bilyeu More

Courteous and helpful people! Each time I came into Springfield Ford, I was greeted and professionally treated. I would use this dealership for all of my Ford needs. Springfield Ford, I was greeted and professionally treated. I would use this dealership for all of my Ford needs. More

Rita Feehery was a pleasure to deal with in my new car purchase. She took all her time to discuss the features on the Taurus and helped me set up my phone system and Sirius system. Rita worked with purchase. She took all her time to discuss the features on the Taurus and helped me set up my phone system and Sirius system. Rita worked with me on the price and the extra features on my vehicle. She made me comfortable with my purchase and is in touch with me about questions and concerns that come up at different times. When I go in to get it serviced Rita is there with her smile and voices her concern about the performance of my new car. I was originally a Buick fan but when I rented a Taurus I immediately became impressed with the quality of the car. I had a deposit on a LeSabre but after driving a Taurus I immediately decided on a Ford. I now am a Ford customer and I am discussing a purchase for my brother. He has a Honda and I have always been an American car buyer. I am working on convincing my brother to switch over to a Ford purchase. Of course, Rita is the person he will see to make his purchase. Barbara Sherlock More

Justin Darabant was very attentive, informative and none-pushy. I enjoyed my experience and will tell all my friends and family to ask for Justin. none-pushy. I enjoyed my experience and will tell all my friends and family to ask for Justin. More

Completed Inspection with execellent work. Needed Breaks Washed the car after the service appointment. Would recommend service at the dealership to family and friends. I also plan to purchase my new car fro Washed the car after the service appointment. Would recommend service at the dealership to family and friends. I also plan to purchase my new car from the dealership.. More

So far, experience with dealer has been fine. Salesperson, Rita Feehery, was very pleasant to deal with, & has been available over the phone to help in every way possible. I hope that all the peo Salesperson, Rita Feehery, was very pleasant to deal with, & has been available over the phone to help in every way possible. I hope that all the people at Springfield will be as accommodating. Look forward to a good relationship in the future. More

Dan is such an asset to your company. He is personable, professional and respectful. Dan will go the extra mile to make the customer comfortable and satisfied. professional and respectful. Dan will go the extra mile to make the customer comfortable and satisfied. More

Always have a good experience when dealing with Springfield Ford. I have been buying fords from them for 20 years. Commercial vehicles or personal they do a nice job. Springfield Ford. I have been buying fords from them for 20 years. Commercial vehicles or personal they do a nice job. More

This was the most enjoyable experience I have ever had in buying a car! I would definitely recommend Springfield Ford/Tom DeVito to anyone interested in buying a car! buying a car! I would definitely recommend Springfield Ford/Tom DeVito to anyone interested in buying a car! More

my overall experiance was outstanding! no pressure felt, no rush to get anything done, answered all my questions. And they are right on top of anything i needed or asked of them. I only hope my conversati no rush to get anything done, answered all my questions. And they are right on top of anything i needed or asked of them. I only hope my conversations to my family and friends will get them to purchase their next vehicle from Springfield Ford! My salesman Tom, was extremly knowledgeable about all the electronics on the Explorer, and really knows what hes doing. Tom`s passion for treating customers well, is a benchmark to others. Steve Amabile and the sales staff there, have it all over their competition! I have met many Managers in my life, and Steve is top notch! Mr. Jim Thomas is just a true gentleman when it comes to treating people with respect. He doesnt just want to sell cars, he is building customer relationships for a lifetime. Look, I really did my homework on this 2011 Exploror prior to my experiance with Springfield Ford. I travel a lot in my job, and rent vehicles all the time. I rent them all, and can tell you this vehicle exceeds my expectations every time I drive it! This is my first new Ford to purchase, and my first SUV. Thanks for this oppertunity to tell Ford my story. -Allan Smith. More