Springfield Acura

I had my first car buying experience with this dealership. After having a not-so-pleasant experience at another dealership, I came here. I met with Richard and he was an absolute pleasure to do dealership. After having a not-so-pleasant experience at another dealership, I came here. I met with Richard and he was an absolute pleasure to do business with. He was incredibly helpful and patient in the process. I would absolutely recommend Richard and will be going back there for any future purchases. More

All moved smoothly from explaining malfunction to ordering the part needed, to setting up next appointment and beingtold the length of time requiredfor job to be done. Quay also explained other pote ordering the part needed, to setting up next appointment and beingtold the length of time requiredfor job to be done. Quay also explained other potential issues and prices for repair with no pressure. More

I found Jamie to be both courteous and efficient. I found Jamie to be both courteous and efficient. Cannot say enough about how he handled everything. What could have been a horror, tu I found Jamie to be both courteous and efficient. Cannot say enough about how he handled everything. What could have been a horror, turned out to be a pleasant experience. Marilyn Lang More

Service department explained all work being done, they were very friendly and I was given use of a loaner car so that I wasn't inconvenienced. were very friendly and I was given use of a loaner car so that I wasn't inconvenienced. More

Service was prompt. I was provided with a loaner car that I really needed otherwise I would have had to postpone the service. Jaime was very nice and professional. I have been a customer at Springfield Acur I really needed otherwise I would have had to postpone the service. Jaime was very nice and professional. I have been a customer at Springfield Acura for many years. My service consultant was Jim Walker in the past. He was exceptional and I heard he retired. So Jaime had big shoes to fill and he did. More

Good, quick, accurate service. Friendly employees who always smile. Would return and would refer friends and family. Picking up my car was very quick. I wa sin and out in less than 4 minutes. always smile. Would return and would refer friends and family. Picking up my car was very quick. I wa sin and out in less than 4 minutes. More

Price was first and foremost as I had no prior experience with this dealership. They met my expectations once we were closing the deal on my new vehicle. Follow up was also much appreciated. with this dealership. They met my expectations once we were closing the deal on my new vehicle. Follow up was also much appreciated. More

Nick P. Car sales said "I was a spoiled woman" because I lived in Westfield NJ. He would not provide any information to me over the phone, only the he would save me $ so I could buy dinner and go because I lived in Westfield NJ. He would not provide any information to me over the phone, only the he would save me $ so I could buy dinner and go shopping because that is what those who live in Westfield do. More

Always a pleasant experience. Respect for the car owners is apparent in the service department. Would be helpful to provide an approximate wait time when I make my service appointment. Thanks. is apparent in the service department. Would be helpful to provide an approximate wait time when I make my service appointment. Thanks. More

I came in for a tire light blinking. Patched it with no charge. Jamie was nice, friendly and professional. Car was finished as promised in the alloted time. charge. Jamie was nice, friendly and professional. Car was finished as promised in the alloted time. More