Springfield Acura

We went to buy 2012 MDX and the experience was superb. Richard Passananti was the sales guy and he took very good care of us. He explained all the features of MDX patiently and answered our dumb questions Richard Passananti was the sales guy and he took very good care of us. He explained all the features of MDX patiently and answered our dumb questions (this is our first luxury car). He took us for a test drive and explained all about MDX. He never pressured us to make an offer like other sales people. He helped us in deciding between MDX Base and MDX Tech models, listening to our needs patiently. He gave us a very good price and it matched to the best price that I got over the internet from various dealers. We made an offer on the same day as the price was the best compared to any other dealer in NJ/NY area. The documentation process was pretty simple and he told us where to sign and explained why are we signing at each box. It was all over in just 1 hour. If anyone looking to buy Acura in NJ area, Richard is your guy. He's a well mannered professional. I have referred all my friends to Richard. Oh yeah 1 more thing, the hot chocolate at Springfield Acura is really good, you should try it when you go there. More

Sandro was super; not only was he polite, he took the time to go over and explain all of the maintenance that needed to be done by phone and went above and beyond to help. He was very accommodating in he time to go over and explain all of the maintenance that needed to be done by phone and went above and beyond to help. He was very accommodating in helping me obtain a loaner car to help me continue my day and my kids schedules with almost no disruption. I can't say enough about the level of service I received today. Thanks Sandro!! More

I came in for "A" service and the service I received exceeded my expectations. Because an overall check was done on the car, it revealed I needed a new battery and thatnk goodness it was still received exceeded my expectations. Because an overall check was done on the car, it revealed I needed a new battery and thatnk goodness it was still covered under warranty. I also had a nail stuck in my tire that I wasn't aware of. The overall check discovered it before my car notification kicked in. I was lucky that I was not stopped in the winter with a dead battery. Quay explained everything in detail and had everything fixed almost 10 to 15 minutes earlier than he promised. I like this type of service and I appreciate the friendliness of the staff. Thank you. More

Quay gives A+ attention to the customer. He keeps you informed and updated as to the nature and cost of the repair. My car was returned on time as promised. informed and updated as to the nature and cost of the repair. My car was returned on time as promised. More

I have had three Acuras leased through this dealership (Leo Daniels was my salesman) and use the service department because I'm always happy with their work and they provide quick and seamless experience. (Leo Daniels was my salesman) and use the service department because I'm always happy with their work and they provide quick and seamless experience. More

I have been having my car serviced at Springfield Acura since 1990. This is my fourth Acura and I have had had consistently high quality service at Spingfield for 20 years. They are courteous, efficient an since 1990. This is my fourth Acura and I have had had consistently high quality service at Spingfield for 20 years. They are courteous, efficient and have a commitment to quality and customer service. More

Jaime was very responsive to my service requirements, he is also very customer oriented. In this world of (to many) negative people (in customer service jobs) it was indeed a pleasure to deal with a true pr is also very customer oriented. In this world of (to many) negative people (in customer service jobs) it was indeed a pleasure to deal with a true professional Walter (wasn't provided with his last name) also took a ride with me to check a noise out; he was also very helpful More

I was highly impressed with the service I was given at this dealership...everyone was helpful and extremely nice. The coffee could be better but the service made up for it. I especially would like to co this dealership...everyone was helpful and extremely nice. The coffee could be better but the service made up for it. I especially would like to commend Quay, his customer service was great and he was extremely helpful. I was able to call him and speak to him everytime I needed a question answered. More

Just a little wait because of a little confusion bu Mr. Rosario was very nice and professional. He went over what should be done in my car and provided all necessary information. Rosario was very nice and professional. He went over what should be done in my car and provided all necessary information. More

Quay was very helpful and knowledgeable with every question that i asked. He was also aware of the steering wheel and the clutch extended warranty and checked if it had to be updated or replaced. I c question that i asked. He was also aware of the steering wheel and the clutch extended warranty and checked if it had to be updated or replaced. I consider him one of the best go to guys since he's helped me a lot with my MDX for the past year. More