Springfield Acura

family feeling Josh was great. Buying my first car there and already feel like I'm part of the family. I practically know everyone's name. The hole staff is great!! Josh was great. Buying my first car there and already feel like I'm part of the family. I practically know everyone's name. The hole staff is great!! More

Friendly Sales This is my second car from Springfield Acura. Everyone is friendly and we worked together to not only find the color I wanted but make a great deal!! This is my second car from Springfield Acura. Everyone is friendly and we worked together to not only find the color I wanted but make a great deal!! More

Searching for a car After searching and searching different car dealerships weather it wasn't the car that wasn't right or the facility or the people finally after a whi After searching and searching different car dealerships weather it wasn't the car that wasn't right or the facility or the people finally after a while Springfield Acura popped into my head and the sales rep Andre was outstanding from start to finish and I couldn't be happier with my decision and definitely recommend going there I will be. More

Good place to shop for a new car If you're looking for a great deal, Springfield is a great place to go. Make sure you do your homework and they can beat the price. My sales guy Andre If you're looking for a great deal, Springfield is a great place to go. Make sure you do your homework and they can beat the price. My sales guy Andrei is a good one to work with. He's very tentative and exceptional customer service rep. More

Customer Service By far the worst experience with a service department. I have purchased 3 cars from there store and it did not matter. They don't seem to communicate By far the worst experience with a service department. I have purchased 3 cars from there store and it did not matter. They don't seem to communicate with each other within the service department. First problem was when I tried to make an appointment with my 2009 TL. I made an appointment for a specific day and I get an email for a different appointment. So I c all back and speak to someone and they apologize and make my appointment again. Again, I get another email with a different date. I call them again and now I get someone completely different saying there is no appointment available that day and she doesn't understand how I could be scheduled that day. I ask to speak to a manager and the girl hangs up on me. To make a long story shorter. This continues to happen on my TL. Fast forward 6 months and SAME problem with my MDX trying to schedule an appointment. If I could I would give them a negative star. I hope they close down or get a new service department manager because whoever is running it must be incompetent. More

A Gem among a sea of dealerships " I have to say, I was very pleased with the level of service and attention I received at Springfield Acura. My sales representative, Jean and his col " I have to say, I was very pleased with the level of service and attention I received at Springfield Acura. My sales representative, Jean and his colleague, Josh are truly a dynamic duo! My lease on a previous vehicle was coming to its end and I was "browsing" on the day I showed up. I had ZERO intention of walking out with a vehicle that day. I figured at best I would test drive and have something to compare to the X5 BMW that I was truly considering. However, the attention, level of service and genuine interest - not the pushy and blasé salesman behavior I had previously experienced - really made the choice a no brainer. Thank you, Jean & Josh I look forward to seeing you both again soon." More

Leased an ILX Josh was our salesman and couldn't be more professional. Showed us EVERYTHING about the car. I will never go to another person again. I'm telling a Josh was our salesman and couldn't be more professional. Showed us EVERYTHING about the car. I will never go to another person again. I'm telling all my friends and family! More

Outstanding customer service. I have given a 5-star rating because of outstanding customer service a trusted dealership. They have excellent communication with their customers and I have given a 5-star rating because of outstanding customer service a trusted dealership. They have excellent communication with their customers and Trust which is very important to me as a client. I will always reference my friends and family to buy cars from Springfield Acura. Keep up the good work. Love you guys. More

Waste of time and gas due to unfulfilled appointment Water was coming into the car from a rainstorm. Called to make an appointment, wanted one on a Saturday, and the earliest one they had was in two week Water was coming into the car from a rainstorm. Called to make an appointment, wanted one on a Saturday, and the earliest one they had was in two weeks. Didn't want to wait that long given the problem at hand but it's no ones fault if they're too busy and I'm too busy. Made the appointment for Saturday 8:30 AM. Saturday comes around, I bring the car in, and they say sorry, they can't service the car because there's no water technician to do the job. Complete waste of time and gas as they said I had to reschedule the appointment. If you want to waste your time with a dealership that wastes your time by not honoring its appointments, this place is for you! More

Uncooperative Service Dept for long time customer My 2015 RDX would not start. I went online and searched what the problem was and it looked like the battery so I had a relative with a car battery ch My 2015 RDX would not start. I went online and searched what the problem was and it looked like the battery so I had a relative with a car battery charger give it a charge for a bit and it started. The battery was under warrant so I called Springfield Acura to take it in and get a new battery. It was before noon and I was told they could not help me today, I'd have to come tomorrow which meant I'd have to miss work. I told them I could not do that and I wasn't sure if it would even start again so I needed to get it looked at immediately. I was very rudely told they could not help me. They had looked up my service records and knew this was the 2nd car I've purchased there and serviced there. I called Brunswick Acura who, without even checking to see if I had ever serviced there, told me to get there whenever I could and they'd take a look at it. They took me right away and were shocked to find out that I had been to Springfield Acura twice since a recall and they had never fixed it. I will NEVER purchase a vehicle or service at Springfield again. More