Springfield Acura

Black Acura MDX Late Night Purchase Thanks to Jean, Bill, Kenny, & Gregory for staying late with me on Halloween night to complete my purchase. Your humor, professionalism & patience was Thanks to Jean, Bill, Kenny, & Gregory for staying late with me on Halloween night to complete my purchase. Your humor, professionalism & patience was really appreciated! More

great Working with Rich is great. He is so professional and without wasting any time, deal was done quick per best deal. I appreciate his work and entire Working with Rich is great. He is so professional and without wasting any time, deal was done quick per best deal. I appreciate his work and entire spring field Acura team. I will recommend this dealer. Nice to have Rich like persons with Acura. More

Awesome experience Springfield Acura has provided me the best experience. Josh & Billy were great. Josh was knowledgeable, friendly, went over all the car features. Josh Springfield Acura has provided me the best experience. Josh & Billy were great. Josh was knowledgeable, friendly, went over all the car features. Josh was honest and sincere and didn’t push me into anything. Most pleasant experience i’ve ever had. I wil refer anyone to josh. They gained a loyal customer. More

Spectacular Our schedule was very tight when the dealer recently listed a used RDX that we were interested in. I was leaving for a business trip in a couple days Our schedule was very tight when the dealer recently listed a used RDX that we were interested in. I was leaving for a business trip in a couple days and could only get there in the evening. Our sales rep. handled all of our concerns and answered all of our questions that evening. We test drove vehicle, performed detailed inspection, agreed upon price of our trade in and the purchase of used RDX, completed all paperwork and drove it home that evening. All that was completed in 3 hours. Anthony Bruce was magnificent. More

The best experience ever I came to browse but Anthony was so great I just had to buy. He answered all my questions. I am not a happy owner of a 2018RDX. I came to browse but Anthony was so great I just had to buy. He answered all my questions. I am not a happy owner of a 2018RDX. More

Anthony Bruce was great! Anthony Bruce is a great sales person!!! I'm very satisfy dealing with him. If I have to get another car, he will be the person that I will look to ge Anthony Bruce is a great sales person!!! I'm very satisfy dealing with him. If I have to get another car, he will be the person that I will look to get from. I'll recommend him to all my friends. I'll be looking forward on 2020 for my next Acura. More

The best A friend referred me to josh and billy and they were just great. Didn't think I could even get approved for a car and somehow they did it. Thanks agai A friend referred me to josh and billy and they were just great. Didn't think I could even get approved for a car and somehow they did it. Thanks again josh & billy. More

Great car buying experience I went into the dealership with one thing in mind and I with the some great guidance I ended up with a car that was a better fit. I love my new RDX a I went into the dealership with one thing in mind and I with the some great guidance I ended up with a car that was a better fit. I love my new RDX and Rick was the best to work with. No pressure and great advice. More

Service and service manager - AVOID!!!! Brought car for regular service- told service advisor car shakes when I hit 40 Mph. Service advisor said car needs wheel bearings in front - test driv Brought car for regular service- told service advisor car shakes when I hit 40 Mph. Service advisor said car needs wheel bearings in front - test drive said screeching noise. I said shaking was the issue.Bill said " tire rotation was done and road test vehicle was ok". Problem was diagnosed as need wheel bearings - this is big job and need to bring car in next day. Leave dealership to route 22 - hit 40 MPH and YES car still shakes. Either TECH LIED or didn't take car for ride - remember " road test vehicle was ok". My conversation/complaint with service manager Ms Kaba ( by the way I had to wait for them to find her- paging and asking employees to look for her). When I told her of fraud/lie about test drive - she said " they don't always test on route 22" so where is test in parking lot to get to 40 MPH? Seriously? Bill #1 - $171.70. The 2nd visit - call from service advisor " car needs front axels" I asked about wheel bearings tech estimate 1k, tech said more important for front axels about 1k. will get next day. It I must pay for axels in advance $888.00 just parts another 487.39 labor. Another loaner car - day 3 visit bill of $487. Said customer requested 4 wheel alignment - I didn't - but it was "necessary". They do work on axels and GUESS WHAT ? No shaking - it was axels NOT bearings. This was three days and $1547.09!!! There was a very nice lady at payment window who tried to reach And locate Ms Kaba since I was frustrated and upset. Ms Kaba was Nasty and pointed her glasses at me, saying she "couldn't talk to me because I wouldn't listen to her". Told her I would report to Better Business Bureau and she said " Go ahead- we aren't a member" Vincent - service advisor tried... Not his fault...it was a lying TECH!! And Nasty MS Kaba . Long time customer 3 cars MDX! And two RDX- plus always serviced there- WILL NEVER RETURN. By the way I am a female customer - hmmm wonder if I was a guy if they would have tried this! More

Great experience..!! Jean has been upfront from day 1, negotiating on our behalf with his mgrs to get us the best deal which can fit our budget..we will surely recommend h Jean has been upfront from day 1, negotiating on our behalf with his mgrs to get us the best deal which can fit our budget..we will surely recommend him to our friends & family to have an amazing customer experience..!! More