Springfield Acura

Buyer beware. After I agreed on a price they showed me the invoice and about $3000 was ADDED on for certification, despite the fact it was advertised as certified. After I agreed on a price they showed me the invoice and about $3000 was ADDED on for certification, despite the fact it was advertised as certified. Bait and switch. They also added almost $500 for Administrative fees. Needless to say I did not purchase the car. I felt very scammed....... More

BEWARE! !! AND DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Brought in a 2022 Acura MDX A-Spec I just bought recently to this dealership because the speakers !! AND DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Brought in a 2022 Acura MDX A-Spec I just bought recently to this dealership because the speakers stopped working out of the blue. The car has about 31k miles on it and everything was working fine until the speakers stopped working. It turns out that recent MDX models are prone to clogged drains on the roof regardless of how well the car is maintained and even if the owner isn’t negligent in any way with car. Considering this, whatever needs to be done to fix this should be covered under warranty, which A LOT of owners in different MDX forums have stated it is. It depends on the dealership. My service rep Tara R. told me they ran a diagnostic check on the car and NEVER took it apart to see what caused the drain, and that this is common on the MDX models regardless of the mileage. When Acura corp. called the dealership to follow up on the diagnostic's the dealership did, they informed me the dealership told them that leaves caused the clog which in that case isn’t covered under warranty. The dealership told me one thing, and Acura corp. another because I guess they’re trying to get me to pay $7500 for a car that was just purchased. BEWARE OF THIS DEALERSHIP!!! YOU’VE BEEN WARNED. More

Courteous salesperson (Rich P). Rich was helpful and patient. Entire purchase process was quick and least. Rich was helpful and patient. Entire purchase process was quick and least. More

awful customer service. Do not live up to the Acura Excellence Standards. zero courtesy, rudeness over the phone and in person. Dirty facilities. Unqualified cashiers. Do not live up to the Acura Excellence Standards. zero courtesy, rudeness over the phone and in person. Dirty facilities. Unqualified cashiers. More

Monta Harris was an outstanding professional. He explained in detail the entire process and was able to help me get an amazing deal in my new Acura Integra. I highly recommend this dealership and He explained in detail the entire process and was able to help me get an amazing deal in my new Acura Integra. I highly recommend this dealership and even more Mr. Harris. You’ll be in great hands purchasing/leasing your new vehicle. I can’t thank you enough Monte and staff. I wish I could give more stars More

This dealership is by far the best Acura Dealer. From sales to Service. Billy, Phil the Shop Foreman Rich Pasananti (Sales) Wilson in Parts And Tara (Service Advisor) are the best and care about Cus From sales to Service. Billy, Phil the Shop Foreman Rich Pasananti (Sales) Wilson in Parts And Tara (Service Advisor) are the best and care about Customer Service. To me that's what counts. They go above and beyond to take care of your needs. More

I took my car to the Springfield Acura rout 22 dealership for a black screen on the infotainment system and an oil change. When I went there, they told me they will have to do a diagnostic for $159.00 and le for a black screen on the infotainment system and an oil change. When I went there, they told me they will have to do a diagnostic for $159.00 and let me know what is wrong.  After about 3 hours the service rep came and got me and told me that the car was fixed. He said they did a hard reset, and the black screen went away and it’s $285. They never asked me if I wanted to do a hard reset, and I did not sign any paperwork for the work. I paid the money and left. Next morning, I got into the car and started it, and the screen was black again. When I called them to let them know, they told me I will have to replace the system and it cost $3,531.00.  I asked them what I paid $285.00 for, and they told me it’s for the work that was done. The receipt showed Labor $215.00 Parts $29.00 shop supplies $3:48 Plus taxes. It also showed a windshield washer top off - that was a big LIE. Reason being, I did not want them to put their washer fluid because I had bought 2 bottles of Costco rain X that I topped off before going there. I did not use it on the drive there, so there was no room to top off.  I am now concern that the oil change may be the same as the washer top off. After paying $285.00 I turned off the car, turned it back on and the hard reset they claim to have done did not work and when I called them they said the $285.00 will go towards replacing the infotainment unit. More

Have been bringing my ‘19 MDX here for routine. Servicing , brakes etc.. My last service appt was simple- oil change and tire rotation. Get my car and go…all service done. Stop to gas up a few mil Servicing , brakes etc.. My last service appt was simple- oil change and tire rotation. Get my car and go…all service done. Stop to gas up a few miles away and I notice that the tires were never rotated and the oil filter looks old but wiped clean. I call the service dept immediately but they are closed. Phone call after phone call over the following week goes in returned until I finally get in touch with Joshua who promises to request my refund and get back to me. Joshua never calls back and phone calls to other reps and managers get voicemail but no responses. Finally I dispute the charge with my credit card and bingo I get an immediate call back. Unprofessional, dishonest, and not trustworthy. More

ABSOLUTE SCAM ARTISTS! !!!! I just bought my 3rd car from this place and I will never buy from there again. Carlos the salesman is great but the manager and finance mana !!!! I just bought my 3rd car from this place and I will never buy from there again. Carlos the salesman is great but the manager and finance manager are scam artists. Not only did they lie to me about how much they were giving me for my trade in, they also lied to me about how much I was paying for the car. They somehow finagled me into paying more than the sticker price when I was told I was paying less. On top of all that, they charged me 10% interest and I have a 752 fico credit score. No dealer in America does that. HIGHWAY ROBBERY. Do yourself a favor and go anywhere but here unless you want to get robbed. And if they’re the only Acura dealership who has the car you want, just go to another one and have them get it from them for you. More