Spreen Honda Loma Linda - Service Center

I made an appointment thru the phone to get my vehicle detailed. But needed to reschedule because it rained. I used the confirmation link I was sent thru email for my appointment to reschedule. When I ar detailed. But needed to reschedule because it rained. I used the confirmation link I was sent thru email for my appointment to reschedule. When I arrived the day od appointment I was told they had no record of my appointment and I could drop the vehicle off and they would do it the following day. I agreed because they gave a discount. But when I was able to pickup 3 days later. I recieved the vehicle and they did a poor job on the detail. There are spots that did not get cleaned, over sprey of armorall that didn't get wiped and it left splatter marks. The dash has dirt on it still. The front end still had bugs splattered on the bumper. I went for a full detail and I was givin a cheap car wash. More

The service quality has gone down the last couple of years. I find it hard to justify the extra expense for the level of service I now receive. 6 times (almost in a row) they failed to place an oil chan years. I find it hard to justify the extra expense for the level of service I now receive. 6 times (almost in a row) they failed to place an oil change sticker. My last visit I mentioned they forgot that TWICE in a row the previous trip (they had to order a part so I had to come in the following day). On the previous trip I was also disappointed because I made an appointment the previous day to have the window regulator and they didn't order the part in. Additionally, this is the 3rd time they failed to reset the MAINT light. Now I have to drive around with the light on all the time. Another disappointment is Spreen no longer apparently inspects your vehicle when you bring them in and advise what service you need. I recently inquired about a recommended service (per their flyer) via their live chat on their website. I asked for the service department and I got somebody who didn't know ANYTHING about the service department. I gave my info up front. When the person said he'd have to get someone to get in touch with me and then asked for my information. Apparently they didn't know anything about customer information either. Why am I paying a premium for the same service I get at the local shop (and at this point may have better service)?? Twice I requested a manager to contact me. I guess keeping their job instead of taking care of the customer is the priority because nobody ever contacted me... More