Spreen Honda Loma Linda - Service Center

I have been coming to Spreen Honda 2 years after I purchased my 2006 Honda Accord from Rock Honda of Fontana over 7 years ago. Spreen Honda has always done right even when their employees have a made purchased my 2006 Honda Accord from Rock Honda of Fontana over 7 years ago. Spreen Honda has always done right even when their employees have a made major insulting mistake. I have only had minor repair completed (oil change, light bulbs replaced, fluid check, and etc) at Spreen Honda since Rock Honda attempted to take me for a spin over 5 years ago. Spreen Honda almost lost my business when one of their Express Lube employee's insulted my husbands intelligence by arguing with my husband that my Honda Accord did not have a serpentine belt as it was a timing belt. Of course my husband, a heavy equipment mechanic, argued back and finally just shrugged it off because the pathetic little man would not listen. We left my car for the usual oil change, came back, paid and left. Almost home I noticed that my oil life was still at 5%. Now, I was HEATED!!!! Went back and my husband, who does not usually become upset, demanded to speak with a manager. Of course, all the regular service adviser's came out and inquired to the problem. My husband explained the argument earlier with the little man as well as not making sure all was taken care of with the car before leaving. Then Jim, the service manager I believe, walked outside and inquired to the problem and stated he would take care of all the problems. He fixed the oil life information and stated he would make sure to address the little man, since my husband was not only right but the little man should not have argued with my husband at all. Jim, as well as the other advisers, were apologetic and Jim put a free oil change on my account (I used it 4 months later, he kept his word). Well, I kept returning to Spreen and never had another problem. However today was even better than usual. Called service dept and spoke with Rick. Husband informed him my car needed the following replaced: serpentine belt, oil change, ALL fluids flushed; head lights revitalized, tires rotated, and any other minor service. Jim priced quoted us and provided 10% off. The price would be under $700. Perfect as my perfect car has 130K miles on it and needed a little lovin' (I LOVE MY CAR!!) Get to Spreen and meet Rick. See a "#1 service adviser" cup on his desk and of course have to hassle him to make sure to take care of me. He said he would. Well, when you have a major service work worth over $300, Spreen Honda will give you a loaner car for a the time. I inquired and Rick informed me Enterprise was closed on Saturday, so he was unable to get me the car. He asked another service adviser about car rental and that guy was just rude (don't know name but must be related to little man) Of course, Rick was extremely apologetic; however, I of course told him he needs to turn the cup in for a "#3 service adviser". LOL But he was empathetic with us and seemed to care and attempted to assist us with a drive where we needed to go. We declined the offer, but dropped off the car for some needed lovin'. Rick said the car would be ready before closing at 5pm (it was 1230). Later, Rick calls and says the car is in great condition, but just needs to also have the back brakes replaced too. Of course, price is a bit high as my husband usually changes it for much cheaper, so we decline. Rick says the car will be ready soon than. Calls back in less than an hours and says car is ready. It was less than 2 hours and car was ready! Perfect!! We get there and greeted by Rick. He explains all details, and we go to the "damage counter to pay". I ask Rick, what the damages are and he states $575 for all the troubles with the loaner car. (Let's just say when we dropped off the car, we had to drive illegal and Rick felt bad when we left.) I was so happy to pay and saved almost $125...on top of the previous discount he was already going to give me! Rick, YOU ROCK!!!! We only buy our cars from Spreen and def only use Spreen Service Dept too. I highly recommend them, especially Rick! More

I took my 2004 Honda Accord in for service, a recall and some other maintenance that was recommended when I had the oil changed in July. A problem was found with the radiator and Brian Rhoades (Service Adv some other maintenance that was recommended when I had the oil changed in July. A problem was found with the radiator and Brian Rhoades (Service Advisor) called and sent pictures of the problem. We had the recommended work done picked up the car that day and drove it home. In the evening my husband found radiator fluid on the floor of our garage. Talked with Brian the next morning regarding the problem. He had us call Direct Towing to pick up the car and take it to the dealership. A problem was found with the new radiator. So I would not be without a car for the day, a rental car was given to me. This was all paid for by the dealerships service department, the tow truck and rental car. My car was ready by the afternoon with no charge to me. I am so pleased with the service I have received from Spreen Honda!! I bought my Honda at Spreen and have had all maintenance done there. They have always gone above and beyond to keep me happy. Brian Rhoades has been very helpful as all the service advisors are at Spreen. Thank you Spreen Honda for your exemplary service once again. More

Spreen Honda reported many problems with my CRV which did not existed. More over they failed to tell me about major broken belt which almost caused car accident. The new mechanic who repaired the belt said t not existed. More over they failed to tell me about major broken belt which almost caused car accident. The new mechanic who repaired the belt said the battery (one of the things they said was bad) was absolutely fine and did not need replaced. More

KIEL was QUICK to assess the situation. Willie was an excellent Technician. For what I thought to be a complicated problem, these guys took care of RIGHT AWAY!! My vehicle was in-and -out in less than 15 excellent Technician. For what I thought to be a complicated problem, these guys took care of RIGHT AWAY!! My vehicle was in-and -out in less than 15minutes. Thanks so much for the usual EXCELLENT experience Spreen Honda!! More

I just took my vehicle in aug 13 2012. 2 months prior in June I had about 600$ worth of work done on my 2006 accord. There was a service w/ the serpentine belt recommended that I did not do at that time in June I had about 600$ worth of work done on my 2006 accord. There was a service w/ the serpentine belt recommended that I did not do at that time in June. So now in aug my check engine light comes on. I took it in to spreen Honda next day and told them the situation. They were going to check my vehicle again to see what the issue was they did say that the sepertine belt would not cause check engine light to come on but that was only thing they recommended in June when I had pay for all the service being done. So they were going to charge an additional 50$ to even check my vehicle even though it was just in 2 months prior. I was pretty upset so I called another Honda dealership. I called rock Honda in Fontana. They were super nice and said bring my vehicle in they will not charge me and see what the issue is. So I asked for my vehicle back at spreen Honda and went over to rock Honda. They checked my vehicle found out what the issue was and fixed the problem. I asked how the serpentine belt was and they said that was in good condition and didn't need to be fixed. So basically spreen Honda was ripping me off and wanting to charge me for additional work that didn't need to be done. I'm very unhappy w/ spreen Honda and will never go back and will never suggest that dealership to anybody. They lost my business and were not loyal to me so now rock Honda has gain my business. I highly suggest rock Honda in Fontana. Not only did they fix the problem... They gave me a discount for someone else screwing up and they washed my vehicle. I hope this review helps those looking for an honest loyal dealership. FYI I am a single parent and I just don't want to see anyone get screwed the way I did financially. Please be mindful and really try to find that honest loyal dealership who will not rip you off and help your vehicle run like brand new. Again I highly suggest rock Honda in Fontana. More

I have dealt with Brian for a few years now and every time I go, he treats me like royalty. He always greets me with a smile and gets my car out very fast. I highly recommend him if you have a Honda to time I go, he treats me like royalty. He always greets me with a smile and gets my car out very fast. I highly recommend him if you have a Honda to go to Spreen Honda and look for Brian!!!!!!!!! More

Kiel Coles was very helpful and provided me with an excellent customer service experience. Everyone I came in to contact with at the dealership was friendly and courteous. I would recommend Spreen Ho excellent customer service experience. Everyone I came in to contact with at the dealership was friendly and courteous. I would recommend Spreen Honda, Kiel especially, to friends and family. More

I had my car serviced last week at Spreen. Ive been taking my car there for years. And will contiune to go back. Not only do they have a brand new building but the people are great. I usually go to taking my car there for years. And will contiune to go back. Not only do they have a brand new building but the people are great. I usually go to either Kyle or Brian. I dealt with Kyle last time and eventhough we needed alot of work. He worked with getting us a rental and helped us with understanding the repairs. More

thank you to john and rick in service at spreen honda in loma linda ,ca,they really make you feel comfortable,i can trust just sending in my wife by her self,thats a hard thing to find,so if your in need of loma linda ,ca,they really make you feel comfortable,i can trust just sending in my wife by her self,thats a hard thing to find,so if your in need of a great honda dealership for your service needs More

i have been dealing with scott for about a year now and he always looks out for our needs with our car.he has never tried to hard sell us and even if we think we need more work done he always checks our hi he always looks out for our needs with our car.he has never tried to hard sell us and even if we think we need more work done he always checks our history and looks out for our best intrest.i trust him and will keep going to spreen because of his truthfulness. More