Spreen Honda Loma Linda - Service Center

This is sincerely the worst dealership I have ever been to. I'm tired of them telling me they're trying to get a hold of me when it's in fact I'm the one trying to get a hold of them. I mean when my thir to. I'm tired of them telling me they're trying to get a hold of me when it's in fact I'm the one trying to get a hold of them. I mean when my third party warranty tells me they can't get a hold of a dealer to pay them, there's an issue. No point to talk to Jim or James or whatever his name is. He's just as useless as the two service managers. One month almost to get my speedometer changed out. Couldn't even wash my car, but there's a few more door dings on the passenger side from incompetent valet drivers or technicians? Whichever the carelessness holds no bounds. And of course I have nothing to prove that but I know. Read the other reviews about the damage to people's cars. Called for a shuttle at 9: 30 told it's going to be 30 to 40 minutes. Text my wife after an hour and a half she had to leave work to come get me. Then I get to the front window and I'm told it's $700. Wasn't I waiting for the warranty process? If you have to go to a Honda dealership, do yourself a favor and go to another one. I will never go back to this dealership. More

Purchasing vehicle was ‘ok’. Taking in for service on a warranty issue of a faulty seatbelt sensor took multiple trips to service before it was finally fixed. Service needs a lo Taking in for service on a warranty issue of a faulty seatbelt sensor took multiple trips to service before it was finally fixed. Service needs a lot of improvement. While service department may be busy it needs to start by listening to what the customer states the issue is and documenting for technicians accurately. Technicians need to fix the issue not tell the customer to read the manual after reseting safety codes when it was clearly a faulty sensor. I did get a ‘loaner’ vehicle for the ‘multiple’ trips so there is at least that. UPDATE: 9/9/2024. I UNDERSTAND closing due to the smoke and fire but seriously why do they have an appointment line that sends you text confirmations regarding your appointment. Had an appointment at 9 AM today for yet another WARRANTY FIX. Sun roof roller shade detached. I could go on for another 8 paragraphs on the pain and suffering I experienced trying to SCHEDULE an appointment. I live 30 miles away, have one vehicle, took off work, etc. Drove out there, pulled in to the service center that had two cones and a car but one lane open. No one came up while I was getting my crap together so I could check in and wait for “Evaluation” to be done on the issue. Walked in and the guy at the counter asks “Is someone helping you?” I state “Here for an appointment”. Guy at counter states, “Apologies we are closed due to fire”. I state, “I didn’t receive a call or a text stating you were closed.” He states “Sorry”. Well that xx receives profane responses. I will never go back to this place and my Warranty better be honored at another Honda dealership. 13K miles on a 2023 Honda so it’s still factory warranty, otherwise what’s the point of ever buying another Honda. Secondly to whomever monitors these reviews from Spreen Honda. This is the second extremely negative experience I have had for a Warranty fix. Any apology or excuse you might write in response IS JUST WORDS BACKED BY NOTHING! I will NEVER go back this place, managed and run by incompetent people who don’t appear to give a rats rear about their customers and doing their JOB correctly. More

I would give a 0! I decided to give this place a try since it was recommended and the dealership I usually go to was booked, worst place so far I’ve gone to for an oil I decided to give this place a try since it was recommended and the dealership I usually go to was booked, worst place so far I’ve gone to for an oil change! Unorganized in checking in customers or even acknowledging us! I was in the walk in line, since I didn’t have an appointment. It was only around 5 cars (including those in the appointment line), so it’s not like they were super busy. Yet, I was ignored the whole time! They helped everyone around, except me. I even said good morning to the person attending the line I was in when they passed by me, totally ignored! I figured okay, well he will come back. Waited and waited and nothing! At this point I just left because I noticed while we were moved forward other cars that were arriving remained in the back, those were being helped even though I was in front. I was confused on how they operate, esp when I compare to others places I have been. You can’t pay me to come back! I am not the person to write reviews, but jeez, this was something else! More

Experience just with the recall work itself was good. Getting the appointment (and previous appointments) was terrible. I asked Johnny who I could send a letter to and he said to send it to him and h Getting the appointment (and previous appointments) was terrible. I asked Johnny who I could send a letter to and he said to send it to him and he would pass it on. I’ve never received a reply. More

Never will I buy another car from here. They do not listen to what you want they just want your business. They don’t care if you’re happy. My new car with less than 1000 miles have been in They do not listen to what you want they just want your business. They don’t care if you’re happy. My new car with less than 1000 miles have been in service twice and is still not fixed. More