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2,625 Reviews of Sport Mazda - Service Center
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March 03, 2021
Great over all communications using text, emails and phone calls to keep you reminded and updated about service visit. Attentive and friendly staff. Very nice waiting are but please have Splenda or Stev phone calls to keep you reminded and updated about service visit. Attentive and friendly staff. Very nice waiting are but please have Splenda or Stevia available for coffee stand. More
by privera.orlando
Employees Worked With
Nick Radoslavov
March 02, 2021
WHEN YOU ARRIVE THEY RECEIVE YOU IN AN EXCELLENT WAY, GIVING YOU A WONDERFUL HELP AND INSTRUCTIONS TO FOLLOW, THEN THE SERVICE TIME WAS ACCORDING WITH MY EXPECTATIONS... EVERYTHING WAS SO NICE...100% REC GIVING YOU A WONDERFUL HELP AND INSTRUCTIONS TO FOLLOW, THEN THE SERVICE TIME WAS ACCORDING WITH MY EXPECTATIONS... EVERYTHING WAS SO NICE...100% RECOMMENDED!!! More
by Jovita Morales
March 01, 2021
Needed an oil change while on my vacation in Florida. Found Sport Mazda on line and spoke to Lorenzo Martinez. He promptly scheduled my appointment for that afternoon. The appointment was confirmed by e- Found Sport Mazda on line and spoke to Lorenzo Martinez. He promptly scheduled my appointment for that afternoon. The appointment was confirmed by e-mail. Mr. Martinez met me at the door when I showed up, telling me a recall existed on my vehicle. He asked if I wanted it taken care of while there? He stated the service would take about 2 hours. During that time, I was updated by e-mail every 15 minutes or so. Mr Martinez is a complete professional and handled the service with care. On future visits to Florida any required service on my vehicle will be done at this agency. More
by smith.reed
Employees Worked With
Lorenzo Martinez
February 28, 2021
The dealership is clean and bright. There is a very nice waiting area with a TV, Wifi, and snacks. The service employees are friendly, helpful, and professional. Their explanations are straight forward a waiting area with a TV, Wifi, and snacks. The service employees are friendly, helpful, and professional. Their explanations are straight forward and easy to understand. I've been going to them for over 10 years and have not have any complaints. More
by Lois
Employees Worked With
February 26, 2021
GREAT PRICE - GREAT SERVICE !! Nick was our advisor and greeted us by name when we arrived. While the car was being serviced he was able to get our new floor mats installed. Nick is professional and knowle greeted us by name when we arrived. While the car was being serviced he was able to get our new floor mats installed. Nick is professional and knowledgeable about the types of service needed and the Mazda Brand . Definitely an asset to the Service Dept. and the dealership. Our floor mats had been on backorder and Steve in the Parts Dept. gave us a call when they arrived - just like he said he would. The dealership as a whole works well together in providing an exceptional experience . They are the benchmark in the area that other dealerships can only aspire to. Thank You Sport Mazda ! More
by Bucsdude
Employees Worked With
Steve - Parts department., Nick Radoslavov
February 24, 2021
The service dept is excellent. Nick always keeps me informed of what is found and what needs to be done and keeps me up to date on progress. informed of what is found and what needs to be done and keeps me up to date on progress. More
by Rrfkoontz
Employees Worked With
Nick Radoslavov
February 23, 2021
Great customer service. Advisor Stephen was great and made sure my car was taken care of and I look forward to returning for any car needs. made sure my car was taken care of and I look forward to returning for any car needs. More
by Dannyjr2015
Employees Worked With
February 22, 2021
Took my Mazda3 in due to a Check Engine and AT light on the dash. Dropped the vehicle off at 830am, with guidance from the advisor to expect a call from the later that morning with an estimate. I did not the dash. Dropped the vehicle off at 830am, with guidance from the advisor to expect a call from the later that morning with an estimate. I did not receive that call, and when I texted for a follow up in the afternoon, was told they didn't have the necessary equipment to test my transmission and were unsure when they'd be able to do so. I heard nothing the next morning, so I called the customer care center and was told my advisor was out, but they would have another call within the hour. That did not happen, so I called back again and was unable to get anyone to answer the phone. I repeated this process a few more times, unable to get a answer before a different member of the customer care team finally picked up. She was unable to get a hold of any of the advisors why I was on hold, but stated she would make sure the service manager called me back right away. That never happened, but after several more calls to the extensions provided I was finally able to connect with a service advisor. He stated he had no update on my vehicle in the system, but if I was really that concerned about the lack of communication he could maybe go back into the shop and see if there was an update not registered in the computer. What a huge favor to ask after the runaround I'd be given up to this point. The actual service tech called me back about a half hour later and proceeded to explain how lucky I was that he was actually running the full diagnostics on my transmission since it was a lot of time and work for him to do so. He couldn't understand my frustration that the dealership didn't have the equipment to diagnose the transmission, as it wasn't his fault someone in the shop lost the equipment they needed. I was eventually provided an estimate for a full transmission replacement, with none of the other items I requested when I dropped the vehicle off quoted. I told the advisor that I was not interested in doing the work with them based on the communication issues and I would be in first thing the following morning to pick up my vehicle. I arrived at the dealership around 8:30 and was informed that my car was still in the shop and not ready for pickup. Thankfully it only took 15 minutes for someone to bring it around as I begrudgingly paid the diagnostic fee. The service advisor apologized and let me vent a bit, but I think he understood that there was nothing else to do at that point. I will not be returning to this dealership under any circumstances. Dealing with car issues is frustrating/stressful enough without these types of communication and service issues. I'm confused how the reviews are generally so positive, as it's always been so hectic and disorganized on my previous visits as well. I had previously just put up with it due to the convenience of this location compared to the other Mazda dealer, but I never would have said it was a great experience. Now I know it's worth the extra time and miles to go elsewhere. More
by PL
Employees Worked With
February 22, 2021
Nick was my advisor and he was very help and patience getting everything I requested taking care of with no problem. He kept me updated on everything I needed for the car and got me a good discount 😌 getting everything I requested taking care of with no problem. He kept me updated on everything I needed for the car and got me a good discount 😌 More
by Mazamobley2018
February 20, 2021
I always have a positive experience here. They are polite, efficient and very accommodating. I never feel like they are trying to push services on me that I don't need. Prices are reasonable and the s polite, efficient and very accommodating. I never feel like they are trying to push services on me that I don't need. Prices are reasonable and the service department is excellent More
by Debrainla
Employees Worked With
